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Reviews of Holiday Inn Express And Suites Enterprise, an IHG Hotel

3 out of 5
Holiday Inn Express And Suites Enterprise, an IHG Hotel
9 North Pointe Boulevard, Enterprise, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 227 reviews" "
Rating 8 - Good. 61 out of 227 reviews" "
Rating 6 - Okay. 17 out of 227 reviews" "
Rating 4 - Poor. 8 out of 227 reviews" "
Rating 2 - Terrible. 10 out of 227 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities
When we arrived in our room, it had a cleaning odor that took our breath away. Started coughing and with me having a lung issue didn’t help matters. Noticed there was a humidifier in the room but it didn’t help. Left cold air on which helped a little but froze to death. Other than the smell it was ok.
Stayed 2 nights in Mar 2024
Response from Sena Jones- Assistant Manager on Mar 19, 2024
Thank you for responding to our hotel survey. We do appreciate your feed back. This helps us to make the necessary corrections before our next guest experience.I do apologize for the humidifier being left in the room. Veryyy sorry about that.We will correct this problem. If anything should happen like this again, please notify the front desk immediately so that we can correct your issues and make your stay more comfortable.Best regards

8/10 Good

Ashlyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe. Not a bad location close to stores and restaurants.
Stayed 1 night in Mar 2024
Response from Jasmine L. on Mar 6, 2024
Thank you for your Feedback.

10/10 Excellent

Tyler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Sena Jones- AGM on Mar 9, 2024
Thank you for your feed back. We appreciate it!!

8/10 Good

Tanya

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

6/10 Okay

Tara, Carmel

Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, comfortable bed
Stayed 1 night in Dec 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023

8/10 Good

Meredith

Stayed 2 nights in Nov 2023
Response from Taylor G. on Nov 20, 2023
Thank you for your Feedback!

6/10 Okay

Wendy

Business traveler
Liked: Staff & service
Very nice staff
The staff was incredibly kind and helpful. The hotel was a little dingy and not that clean I’m the common areas
Stayed 1 night in Nov 2023
Response from Sena Jones- Assistant manager on Nov 11, 2023
Hello Wendy, thanks for taking the time to respond to our hotel survey. Your feedback is very important to us. We appreciate you taking the time to let us know what you experienced while lodging at our property. We do apologize for any inconveniences that you encountered at our property. Please come back and let us make your next stay the right way.

8/10 Good

Jacob

Stayed 2 nights in Oct 2023
Response from Jessica W. on Nov 15, 2023
Thank you for your Recent Feedback!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and it was very conveniently located. The breakfast offerings worked very well.
Stayed 3 nights in Oct 2023
Response from Sena Jones- Assistant Manager on Oct 25, 2023
Thank you for your feed back. We appreciate you taking the time to take our hotel survey. Please come back to lodge with us again.

8/10 Good

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Enterprise Al for work and i needed a room last minute to stay there in Alabama again. It was a great experience with top notch customer relations very clean room, great hot shower with very updated amenities. I would recomwnd staying at this location if you are in this area.
Stayed 1 night in Oct 2023
Response from Sena Jones- Assistant Manager on Oct 21, 2023
Thank you for your feed back. We appreciate you taking the time to respond to our survey. Your feed back is important to us. Please come back to lodge with us again.

2/10 Terrible

Paul

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was Blood on one of the pillows!!!!!! Also the carpet in half of the room was wet. I feel like a refund should be made. I talk to the manager and it Embarrassed her. I’m sure I won’t hear back from this. And that’s sad because I’ve always enjoyed doing business with you.
Stayed 1 night in Oct 2023
Response from Sena Jones- Assistant Manager on Oct 19, 2023
Hello and thank you for your feed back. You responding to our hotel survey is very much appreciated. I do apologize for any inconveniences that you experienced while lodging at our property. Iam so sorry this happened, but we have reached out to management in the housekeeping department to correct this mistake.We hope that you will give us another chance by coming back to lodge with us again so that we can make your next stay right. If you have any comment or concerns, please give us a call directly @ 334347221

8/10 Good

Talita

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jessica W. on Oct 13, 2023
Thank you for your 5-Star Rating!

2/10 Terrible

Craig

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica W. on Oct 13, 2023
Thank you for your Feedback!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jessica W. on Oct 9, 2023
Thank you for your Feedback!

8/10 Good

Justine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No pets allowed and the staff is friendly and helpful
Stayed 2 nights in Oct 2023
Response from Jessica W on Oct 6, 2023
Thank you for your recent Feedback

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel!
Stayed 2 nights in Sep 2023
Response from Sena Jones- Assistant Manager on Oct 1, 2023
Thank you for your feed back. We appreciate you responding to our hotel survey. Please come back to stay with us again.

8/10 Good

james

Stayed 1 night in Sep 2023
Response from Sena Jones- Assistant Manager on Oct 21, 2023
Thank you for responding to our hotel survey. Your feed back is important to us. Iam happy to know that you enjoyed your stay with us.Please don't hesitate to come and lodge with us again.

10/10 Excellent

Donna

Traveled with family
Liked: Amenities
Great place to stay
Stayed 1 night in Sep 2023
Response from Jessica W. on Sep 12, 2023
Thank you for your Feedback!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jessica W on Sep 12, 2023
Thank you for our 5- Star Rating.

8/10 Good

Iquana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This stay, was okay I hate we were so far away from things we were there to visit family in Troy Alabama and it took away from the time to spend with family. The hotel was okay we did see one roach in the room but for the most part the room was clean the staff was nice and friendly. I would not stay there again if I'm there to visit Troy but if I was there to hang out in that town which is Enterprise Alabama I possibly would stay again.
Stayed 2 nights in Sep 2023
Response from Sena Jones on Sep 9, 2023
Thank you for your feed back. We appreciate you taking the time to respond to our survey.

10/10 Excellent

Freddie

Stayed 1 night in Sep 2023
Response from Sena Jones on Sep 26, 2023
Thank you for your feed back. It's very much appreciated.

6/10 Okay

Jakensa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sena Jones on Sep 4, 2023
Thank you for your feed back. We appreciate it. Please come back and lodge with us again.

10/10 Excellent

Melody

Stayed 1 night in Aug 2023
Response from Jessica W on Sep 20, 2023
Thank you for your 5-Star Review and we hope to see you again very soon!

8/10 Good

Mark

Stayed 2 nights in Aug 2023
Response from Sena Jones on Sep 16, 2023
Thank you for your feed back. We appreciate it. Please come lodge with us again.

10/10 Excellent

Adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Aug 2023
Response from Jessica W on Aug 22, 2023
Thank you for your Feedback!!

6/10 Okay

Christian

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Jessica W on Jul 28, 2023
Thank you for taking the time to leave us a review! I'm sorry to see that we missed the mark for giving you a satisfactory stay, and i would love to hear about how we could improve for the next guest a well making things right with you. Please reach out to our management team and thank you again for the review

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend staying here
Stayed 1 night in Jul 2023
Response from Sena Jones on Jul 24, 2023
Thank you for your feed back. We appreciate it!!!!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent conditions and clean
Stayed 1 night in Jul 2023
Response from Sena Jones on Jul 24, 2023
Thank you for your feed back. We appreciate you taking the time to let us know that you enjoyed your stay with us. Please do not hesitate to come back and lodge with us again in Enterprise, Al.

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jessica W. on Jul 18, 2023
Thank you for our review of our Property!

8/10 Good

GERTRUDE, sebring

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brittany T. on Jul 5, 2023
Thank you for your Recent Feedback on your Stay with us. We are glad to see everything went well, Al-thought we fell a little short from it being an Exceptional stay. We hope on your next visit to the Enterprise Area you will give us another chance to exceed your expectation.

10/10 Excellent

Austin

Stayed 2 nights in Jun 2023
Response from Taylor G. on Jul 18, 2023
Thank you for your Recent Feedback !

10/10 Excellent

Amanda

Stayed 1 night in Jun 2023
Response from Jessica W on Jul 12, 2023
Thank you for your Feedback!

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, great staff
Stayed 4 nights in Jun 2023
Response from Sena Jones on Jun 18, 2023
Thank you for your feed back. We appreciate you taking the time to tell us about your guest experience here in Enterprise Al. Please choose us again for your place to lodge in the future.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything we needed. The room was comfy and clean.
Stayed 1 night in May 2023
Response from Sena on Jun 6, 2023
Thank you for your feed back. We do appreciate you letting us know that your guest experience was at the IHG standards. Please stop by and see us again.

8/10 Good

Lester

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our visit to Fort Rucker
Really nice hotel at a great location !! Employees were very very nice !!
Stayed 1 night in Jun 2023
Response from Sena on Jun 6, 2023
Thank you for your feed back. We appreciate you taking the time to let us know that you had a great experience at our property. Please don't hesitate to come lodge with us again.

10/10 Excellent

Gladys

Stayed 2 nights in May 2023
Response from Sena on Jun 20, 2023
Thank you for your feed back. We appreciate you for letting us now that you had a great guest experience here in Enterprise,

8/10 Good

Jason

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2023
Response from Sena on May 28, 2023
Thank you for your feed back. We appreciate it.

10/10 Excellent

theresa

Stayed 1 night in May 2023
Response from Jessica W on Jun 13, 2023
Thank you for your recent feedback on your stay!

8/10 Good

LIPSITZ, WALDORF

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is inability to control HVAC
Stayed 1 night in May 2023
Response from Sena on May 16, 2023
Hello. Thank you for your feed back. I do apologize for any inconvenience that you had while staying at our property.

2/10 Terrible

KEVIN

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the very worse properties I have ever stayed. Just imagine circus circus gone hillbilly pool hotel with the most musty smell ever. Very rude housekeeping staff and honestly, the hotel is in the condition it’s in cause of it. Wonder when the building inspections is gonna happen for their properties. Should stick a mold stick in the wall and see if this property is even safe to stay in.
Response from Sena on May 10, 2023
Thank you for your feed back. We appreciate it.

10/10 Excellent

Wade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2023
Response from Taylor G. on Apr 5, 2023
Thank you for a Feedback.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sena on Mar 24, 2023
Thank you for your feed back. it's greatly appreciated.

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from Sena on Mar 20, 2023
Thank you for your feed back. It's very much appreciated.Thomasena C. Jones-Assistant manager

10/10 Excellent

george

Stayed 1 night in Mar 2023
Response from Sena on Mar 19, 2023
Thank you for your feed back. It's very much appreciated.Thomasena C. Jones- Assistant Manager

2/10 Terrible

Tim

Traveled with family
Disliked: Staff & service
I don't think Holiday Inn hasn't thought this through, I reserved a room, my daughter's softball tournament was cancelled, I purchased your insurance, just in case, you said you would call the hotel and see if they would indeed refund the price of the room, they said no I guess....what they fail to understand, there are somewhere in the neighborhood of 40,000 kids in the 500 mile radius of their hotel that play travel sports, when hotels don't work with those kids parents a little bit, hotels get blacklisted pretty damn quick. Holiday Inn will not get our business anymore. Hampton, Marriott and even Best Western know how much money they make off of travel sports teams and they work with you.
Stayed 1 night in Mar 2023
Response from Sena on Mar 19, 2023
Greetings Tim, I do apologize for any inconveniences. If you were booked through a third party you will have to go back thru them to get your money back. if you did not call the property to reserve your daughter's room then we are not responsible for your refund. I was trying to investigate this. Can you please give me the name the reservation was in or a confirmation number so i can see what happened??!! Thank you.Thomasena C. JonesAssistant ManagerETSAL.AGM@GMAIL.COM

10/10 Excellent

Kenzli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sena Jones- Assistant Manager on Mar 16, 2023
Thank you for your feed back. We really appreciate it.