One Issue Marred the Level of Satisfaction
Posted May 2, 2012 on Hotels
We left home at 04.00 am on 25th April 2012 in inclement weather arriving at the Hotel La Riviere about 16.00 pm an the same day having spent most of the time in our car, an aircraft followed by a hired car from Rodez. Naturally my wife and wanted to rest and then refresh ourselves after such a lengthy journey. A bath was the treat we were looking forward to, the water from the tap was TEPID. The explanation given by the lady receptionist was" there was large party and the water had been run off" she inspected the room because I believe she thought our complaint was unfounded and perhaps it was caused by the wrong setting of the mixer taps on Bath and basins.In the light of this we washed with the tepid water. The same effect prevailed the following morning and when we returned on Thursday afternoon low and behold there was no improvement. I complained again to the duty manager who inspected the room with his assistant who attempted to adjust the temperature and explained the temperature levels expected by the Authority responsible for setting the requirements and furthermore there had been a burst water pipe which was rectified- over the rest of our stay there was little improvement even to the extent that on chilly days and having returned the central heating was equally as low and we were cold.I had paid for a superior room up front and had it not been for that fact we would have left the hotel and gone somewhere else.