Ratings based on 171 Verified Reviews

3.4 out of 5
71% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2019
4 out of 5
by A verified traveler

Posted Nov 8, 2019 on Orbitz
Price was best in area. Room had been updated . Good location
Comment from Hotel Management
Nov 11, 2019 by Toney, Hotel Management
Thank You for your feedback. We appreciate your business.
1 out of 5
by A verified traveler

Posted Oct 18, 2019 on Hotels
Comment from Hotel Management
Oct 30, 2019 by Tony, Hotel Management
I am sorry that your stay was not satisfactory. U am not sure what the issue was? If you would kindly explain. We will gladly address the issue.
2 out of 5
by A verified traveler

Posted Oct 7, 2019
Definitely needed some updating. Bed was comfortable. Room smelled like smoke but was supposed to be a non-smoking room.
Comment from Hotel Management
Oct 30, 2019 by Toney, Hotel Management
We apologize for the smell of smoke in the room. We will address this issue immediately.
3 out of 5
by A verified traveler

Posted Sep 17, 2019 on Travelocity
TV was horribly fuzzy. Shower had black mold. Manager hard to understand
Comment from Hotel Management
Oct 2, 2019 by Toney, Hotel Management
I am so sorry for the problems you had. We have now fixed the issues. Thank You for staying with us.
4 out of 5
by A verified traveler

A place to sleep

Posted Sep 16, 2019 on Hotels
Old hotel but was mostly clean. No amenities in the rooms no coffee no hairdryers
Comment from Hotel Management
Oct 2, 2019 by Toney, Hotel Management
I apologize for the issues with the amenities. We do have both available for the rooms. We should have let you know.
2 out of 5
by A verified traveler

Wouldn't stay again

Posted Sep 4, 2019 on Hotels
The bed was a little hard. There was no coffee maker in the room. There was no safety door latch so I didn't feel real good about that. And the tub was old and dirty, I wouldn't step foot in there for a shower. The nightly rate was outrageous for the poor quality of the rooms. They'd never get away with it if it wasn't close to the Gorge. Concert goers have very few choices of places to stay.
Comment from Hotel Management
Oct 30, 2019 by Tony, Hotel Management
We apologize for all the issues you had with your stay. We will address these issues immediately.
1 out of 5
by A verified traveler from lynnwood wa

Posted Sep 3, 2019
This is an older property, which for Ephrata is not unexpected. Upon driving up it was like driving into an older Motel 6. No issues with that. The man who checked us in was rude, he waited until my partner left to get our truck pulled around to barade me that I had not called to 'check in late' it was 4pm and our paperwork said check in anytime after 2pm. I paid for the room and left to quickly get ready for an event. The shower was gross. The sink and toilet were clean but the shower tiles was growing black mold and the floor looked like it had barely been wiped. We were in rush took as fast shower to leave. We then realized in the am that the adjoining room doors were not locked and we could not lock them for privacy. There was someone next door to us as you would expect but they had full access to our room as we did to theirs. We put the fridge in front of the door and did not leave any valuables in the room. When we returned at 11pm we went to get into bed to realize it was HAIR all in it. Long black hair (I have shorter brown hair) it had stains that had not even been washed to try to get them put. They were still new. There was no one in the office so we took the top sheet to cover the nasty bottom sheet and slept a rough night with just the comforter over full clothes as it did not feel clean at all. Check out was easy and the man did not respond to the issues with a dirty bed.
1 out of 5
by A verified traveler

Posted Sep 3, 2019 on Hotels
Tub didn't drain. No outlet in bathroom. No info on breakfast. Difficult to lock door which is opened with a real key. 1950's style motel.
1 out of 5
by A verified traveler

Posted Sep 2, 2019 on Orbitz
Bed bug eggs in mattress cover. Also wouldn't give me a refund.