The stars doesn't make the hotel
Posted Nov 3, 2014
I have booked,through Expedia,for 1 night this hotel,during my visit to Ioannina.Arriving at the hotel I was amazed by the design of it.My reservation was fully paid upon arrival, before seeing the room,...but g mistake!!!
When I went into the room I was surprised to see that there was no balcony and two single beds,instead of two.When I called reception to tell them that my reservation clearly stated a balcony and double bed,I was shocked by a female very rude voice, telling me come down at reception because we have Expedia's details too...After all when I went down I found a man receptionist, who with cold and very rude unprofessional way told me:no this is expedia's mistake not ours,..problem not solved of course I personally found reception staff mostly inappropriate for their job.In the contrary cleaners were extremely polite and friendly...think seriously to place on of them at Reception. Also we had to pay 6e for two small bottle of water, from the mini bar,while from my experience, in 5stars,there is at least a bottle of water in the room for the guests..Dear management you need some serious thinking!!!!