Ratings based on 87 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
Posted Oct 26, 2014 on Hotels
by Paul from Belfast
Worst mattress ever...Posted Oct 26, 2014 on Hotels
I have stayed in some budget hotels and hostels throughout the World but this hotel did contain...the worst mattress...ever. It was a double bed so if one person moved, so did the other. The sound of twanging springs every time either one of us moved unsurprisingly led an extremely uncomfortable nights sleep. The fact that this hotel does not have a lift meaning I had to lift our 3 month old baby with pram and heavy suitcase up and down a flight of stairs was nothing compared to the worst mattress...ever. The staff that we encountered were friendly and helpful but if you want a good nights sleep, go elsewhere. There's no way I would go back to this hotel.
for Everyoneby A verified traveler from Brighton
Decent, nice hotel after the exteriorPosted Oct 14, 2014
Decent, nice hotel with pretty good rooms. But you have to get past the shabby exterior and corridors. They give you biscuits with the tea which is always a good sign.
Posted Oct 11, 2014 on Hotels
for Everyoneby A verified traveler
okPosted Oct 9, 2014
executive room with two double beds for two people takes up to much room
by ns9pwh from norfolk
Trampoline bedsPosted Oct 1, 2014 on Hotels
Good location for access to london, only 10 min walk to epping tube station. Clean hotel but my only complaint is the beds were so soft and springy they could of been used by a trampoline club! Check out time is noon which gives plenty of time for a nice lie in or wonder around the adjacent common before departure.
for Everyoneby A verified traveler from norfolk
Basic and clean room. Close to station.Posted Sep 13, 2014
Pros: Clean room. Good shower.
Cons: More personality in rooms.
Location: Nice cafe and shops near by and easy to get into London.
Good hotel which is a good base. Good room rates. Good distance to station for travelling into London.
by A verified traveler
Clean and comfortable. Shame about the noise.Posted Sep 9, 2014
Pros: Clean and comfortable.
Cons: The staff's response to the complaints of guests.
The hotel itself was clean and comfortable. We had a decent sized double room and we ordered room service after a long day. The food came quickly and although the menu was extensive, the food itself was average. Ok if you're starving hungry but you may prefer to find a restaurant locally if you're looking for a special meal. The room was absolutely fine but unfortunately we were woken up 3 or 4 times throughout the night as it seems that people stumble home to this hotel after a heavy night of drinking. Not the hotel's fault of course but they did not make much effort to address the issue even after several calls from other guests staying at the hotel. Apparently they sent a member of staff to find the people causing the noise but couldn't find anyone. Not good enough considering the noise was going on between 2am and 4am. Also, no money off or offers made following the complaint. They didn't even try to sweet talk us! Perhaps this was just a one off but we wouldn't risk going back...
for Familiesby A verified traveler from midlands
Noisey group in other room.Posted Sep 8, 2014
Pros: Location to grand children & son
Cons: Bar area & dining area could do with upgrade. Pricing was above what you should expect for accomodation. Not a hotel more a motel.
Location: Close to epping forest, history & nature go side by side.
Noises group in other room broke our sleep, it went on for some time, many reported it at reception the following day, offered free breakfast to make amends, but had already agreed to meet son & grand children for breakfast. We had been upgraded but that made no difference as the group were above us.
by RUTH from North West
Fair - but felt like I was in a buildingPosted Aug 26, 2014 on Hotels
When we arrived we were put in a room that was very unsafe- broken lights, broken window , tv did not work and flooring cracked. However once we complained was moved to a better room. There was a lot of building work going on in the hotel, electric work being done, painting, new carpets being laid in the corridors,the front of the hotel was boarded up at one point - not sure if it should have been accepting guess if so much work going on