Warning! Hotel website very misleading!
Posted Jan 14, 2017
Facilities listed on this hotel's site are very misleading, for instance the picture of 3 jacuzzis for guest use, they do not exist, there are no communal jacuzzis. It should also be noted that the room safes are very small, you can't fit a tablet or small notebook in them. These safes don't work on a code but a key instead, a master key is also in existence for all safes. There are also no tea facility in the rooms (also promised on booking sites) and you will be asked to upgrade to a junior suite to get a kettle!
There are also no locks on the room windows and you are expected to make do with four hangers. When I asked for more hangers and if there were any rooms with locking windows, the receptionist told me my windows were fine and then stated she didn't speak english. For the rest of my week's stay the receptionists then refused to speak english to me, so no booking taxis, no organising excursions and no checking charges to your room, can you imagine taking money from a customer and then refusing to give them any information!!!!!
This refusal to speak english also led to food being delivered to my room and the waiter barging into my room rather than waiting to be asked to come in, very bizarre behaviour. The food was delivered to rooms as the dining hall/cafe was too cold to eat in.
This hotel has no public transport links and is on a very steep hill so be warned that if you are ill or infirm you will need a car to get to and from the hotel.