Ergersheim Vacations from $1,145

Generally a comfortable stay in a convenient location. I liked that I could book a room with two bedrooms, separated by an internal door, both pleasantly decorated and clean. I didn’t like how hot the second ‘childrens’ room got when the door was shut, or that no milk came with the coffee/kettle. I didn’t like the way reception staff treated me like I was going to run off without paying.

Zahra and the manager were so nice to us !!!! We really appreciate their hospitality !!!

Room, staff and A/C were outstanding 10/10 I would definitely recommend this hotel

The lock on the door is broken and the door closer is broken. I had to push the screws in so that I can close the door. I didn't feel secure in the hotel; also, the elevator was not working as well. I had to go back to the car to leave the luggage and get a few things so I can get over for one night.

Choosing accommodation based on polished promotional photography often sets high expectations. Unfortunately, my stay at 7Hotel & Spa in Illkirch-Graffenstaden was defined by a sharp disconnect between online marketing and the physical reality on the ground—salvaged only by helpful front desk staff after a necessary complaint. The Arrival and Initial Room Assignment: While the hotel advertises a modern, contemporary wellness experience, the property itself feels noticeably dated. The exterior and common areas lack the crisp, fresh atmosphere shown online, looking stuck in a previous era of hotel design. The issue became critical upon checking into my initial room. Rather than a modern space, I was assigned an old, unrenovated unit in poor condition: Stained Carpet: The flooring was heavily worn with prominent, unhygienic stains. Dated Decor: The room featured scuffed, aged furniture and outdated lighting fixtures. Mismatched Standard: The space lacked the clean, bright ambiance promised in online listings. Unwilling to stay in an unacceptable room, I returned to reception to raise the issue. The receptionist handled my complaint professionally and efficiently, offering an immediate room transfer without pushback.