hotel is in Millcreek mall parking lot
Posted Mar 12, 2017
the hotel is clean, rooms are spacious, beds are comfy, pool is open 18 hours/day, breakfast is really good with a huge variety of hot and cold food, not much traffic noise around hotel. on the negative side... no where online does it list that this hotel is in the Millcreek mall back parking lot, it lists the address as interchange road which is really the road beside the mall. the curtains are kind of see thru (i was glad to be on the 2nd floor) they have room darkening curtains on each side but they are only for looks, they do not move or close!!!! we like a dark room and the mall parking lot lights make the room way too light. the first day we had warm showers, the second day they were cold. we were told there was a water heater problem, i know things break that can't be helped but i was disappointed that they did not offer to take money off our stay or to give a coupon for a future stay.
Comment from Hotel Management
Mar 14, 2017 by Ryan H., AGM, Hotel Management
Thank you for taking the time to let us know about your recent stay, Lisa! I am sorry to hear about the water temperature troubles you experienced and do assure you that we repaired it as quickly as possible! Unfortunately, we are unable to provide discounts when a guestroom is booked through a third-party.