Ratings based on 480 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Kitchener, Ontario

Comfortable, close to shopping

Posted Apr 2, 2017
Location: Shopping, restaurants,
Comfortable ,safe and clean. Staff are very friendly and helpful. Breakfast manager was amazing, keeping all foods fully stocked and very fresh. I didn't get her name, but her effort made a real positive difference.
Comment from Hotel Management
Apr 3, 2017 by Lori V, Hotel Management
Thank you for noticing that our breakfast team rocks! We appreciate your feedback and look forward to your next visit to our area. Thank you for choosing Fairfield Inn as your hotel for your recent stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Clean hotel with friendly staff

Posted Mar 31, 2017
We stayed two nights in this hotel. The front desk staff was extremely friendly, both at check-in and as we walked in and out of the hotel each day. I inspected our room thoroughly when we got there and it was very clean. The housekeeping staff was very helpful and friendly as well. My kids enjoyed swimming in the pool each day and they enjoyed the complimentary breakfast each morning as well. We will return.
Comment from Hotel Management
Apr 3, 2017 by Lori V, Hotel Management
Thank you for choosing our hotel for your recent visit. We appreciate any and all feedback as it helps us to learn and grow from our opportunities. We strive daily to ensure each guest has a great experience. We are thrilled to know that you did. We look forward to seeing you when your travels bring you to Erie.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very close to many choices for shopping and dining

Posted Mar 17, 2017
Decent hotel for the price. Room cleanliness was a little less than I expected.
Comment from Hotel Management
Mar 18, 2017 by Lori, Hotel Management
Thank you for providing feedback on your recent visit. We appreciate any and all comments as it helps us to continue to improve and be your choice of hotel when visiting the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017
Nice hotel, good value for the price.
Comment from Hotel Management
Mar 17, 2017 by Lori V, Hotel Management
Thank you for your recent review of our hotel. We greatly appreciate any and all feedback. It helps our team to know how well we are doing. We look forward to your next visit when you are in the Erie area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Nice hotel close to great shopping!

Posted Mar 17, 2017
Clean and comfortable room that was very convenient to the mall especially since we were there during the huge snowstorm!! Close to some good restaurants and within walking distanc to mill creek mall.
Comment from Hotel Management
Mar 17, 2017 by Lori, Hotel Management
Thank you for taking the time to let us know of your recent stay with us. We are very conveniently located to restaurants and shopping. We look forward to seeing you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

hotel is in Millcreek mall parking lot

Posted Mar 12, 2017
Pros: nice breakfast, big variety. coffee in lobby 24/7. clean, spacious rooms.
Cons: room darkening curtains that actually close and are not just for looks.
Location: when it says hotel is close to mall, it's close....it is in the mall parking lot. close to shopping, the casino, the lake and downtown erie.
the hotel is clean, rooms are spacious, beds are comfy, pool is open 18 hours/day, breakfast is really good with a huge variety of hot and cold food, not much traffic noise around hotel. on the negative side... no where online does it list that this hotel is in the Millcreek mall back parking lot, it lists the address as interchange road which is really the road beside the mall. the curtains are kind of see thru (i was glad to be on the 2nd floor) they have room darkening curtains on each side but they are only for looks, they do not move or close!!!! we like a dark room and the mall parking lot lights make the room way too light. the first day we had warm showers, the second day they were cold. we were told there was a water heater problem, i know things break that can't be helped but i was disappointed that they did not offer to take money off our stay or to give a coupon for a future stay.
Comment from Hotel Management
Mar 14, 2017 by Ryan H., AGM, Hotel Management
Thank you for taking the time to let us know about your recent stay, Lisa! I am sorry to hear about the water temperature troubles you experienced and do assure you that we repaired it as quickly as possible! Unfortunately, we are unable to provide discounts when a guestroom is booked through a third-party.
5 out of 5
Recommended
for Everyone
by A verified traveler from barrie, ontario

Perfect location

Posted Mar 9, 2017
Pros: Staff and cleanliness of room.
Location: Hotel is a distance off Interchange Rd .. Not on the road. Heard others mention difficulty finding it. Suggest directions mention this on website.
Easy to get off Interstate but difficult to find using GPS as it is located at the rear of the Mall property. Excellent location for shopping! Very positive and welcoming check in with Jamial and the lady in the breakfast area next morning was a joy!
Comment from Hotel Management
Mar 9, 2017 by Ryan H., AGM, Hotel Management
Thank you for taking the time to review your recent stay! We are delighted to learn that you enjoyed your time with us - we agree that Jamal and Claudia are great assets to our team!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa,pa

Nice hotel. Close to the mall and restaurants

Posted Mar 8, 2017
We only stayed for a night to go shopping. Will definitely stay again when we go back.
Comment from Hotel Management
Mar 8, 2017 by Ryan H., AGM, Hotel Management
Thank you for taking the time to review your recent stay, Dixie! We are thrilled to learn that you enjoyed your stay - we agree! Being so close to the Millcreek Mall and various restaurants is very convenient! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

clean room, however the mattresses were soft

Posted Mar 7, 2017
Pros: clean and good breakfast
Cons: Mattress
Location: Visited sick friend so did not do much in the area.
Nikki who checked us in I had asked ground floor not by the pool, we got the room right next to the pool. Heard the filter system run all night. Nikki seemed like she was not happy to be there. Room clean, beds terrible. The young lady who served breakfast that morning, sorry I forgot her name, was an absolute delight, friendly, helpful just so pleasant. Can't say I would stay there again because of the beds. I do go to Erie quite often.
Comment from Hotel Management
Mar 9, 2017 by Ryan H., AGM, Hotel Management
Thank you for taking the time to review your stay. I certainly apologize that you were given such an impression by our Front Desk staff upon check in, though we truly appreciate the feedback. We have shared your words with our team to inspire them and to ensure that they provide the highest levels of customer service to our valued guests. We do hope to see you again, the next time your travels bring you to Erie!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2017
Breakfast staff were very nice and wanted to make sure we were well served!
Comment from Hotel Management
Mar 2, 2017 by Ryan H., AGM, Hotel Management
Thank you for taking the time to review your recent stay! We are thrilled to see that you enjoyed your stay and have shared your comments with Jennifer, Claudia and our entire team, to continue to inspire them to provide exceptional customer service!