Ratings based on 457 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Shop till we drop

Posted Dec 5, 2016
Noisy in room. We were on 2nd floor and could here room above us getting a shower. Heater made a constant noise even when shut off. We have stayed here before and dont remember it being that noisy. Positives are cheap, clean, close to shopping, and decent breakfast. Ladies keep breakfast area full, clean, and we're friendly
Comment from Hotel Management
Dec 6, 2016 by Ryan H., AGM, Hotel Management
Thank you for taking the time to let us know about your recent stay! We truly appreciate all feedback and are looking into the noisy heater that you mention, to ensure that it is an isolated incident moving forward! We are glad to hear that you enjoyed your breakfast and hope you had a successful shopping trip!
4 out of 5
by A verified traveler from Crown Point, IN

Comfortable hotel close to shopping area and main

Posted Nov 16, 2016
Pleasant staff, very efficient, made me feel welcome. They informed me about free breakfast and where to get soft drinks and ice. Tea and coffee were available in the lobby. Room was comfortable, although a bit too warm for me. When I inquired about food delivery, I was offered several flyers for businesses in the area that deliver to the hotel. Checking out was a breeze.
Comment from Hotel Management
Nov 20, 2016 by Lori, Hotel Management
We are so pleased that you enjoyed your stay so well. Its important to us to know that each guest has a great experience. Your comments motivate our team to continue to do their best everyday. Thank you for taking the time to let us know! Safe travels and happy holidays to you.
5 out of 5
by A verified traveler

Posted Nov 7, 2016
Pros: Great place to stay if you like to shop close to Mall.Did not hear Highway traffic will sleeping.
Cons: Continantel Breakfast -Due to bus's leaving around same time,leaves other quests with no food or room to eat.Sunday was the worst day
Location: Location -great if you are shopper
Comment from Hotel Management
Nov 10, 2016 by Ryan H., AGM, Hotel Management
Thank you for taking the time to provide your feedback on your recent stay! I am thrilled to know that you enjoyed your stay, though I do apologize for the limited room and slower refill times on our breakfast buffet. We are in the process of streamlining our breakfast process and adding many new options to our buffet to offer even more options for our guests!
4 out of 5
by A verified traveler

A perfectly fine hotel - exactly what we needed...

Posted Nov 1, 2016
We stayed in this hotel one night this past weekend and it was more or less exactly, perfectly fine. I'd recommend anyone looking for a reasonably priced, perfectly adequate hotel room give this hotel a try. The staff was friendly, the breakfast consisted of food and the room was clean. One recommendation would be to add the air freshener of the lobby to the rooms - that would have scored a five in cleanliness as the room had just a slight mal-odor. Slight critique, though. Just fine on the whole.
Comment from Hotel Management
Nov 2, 2016 by Ryan H, AGM, Hotel Management
Thank you for your review, Andrew! We are glad to know that your stay was enjoyable and have shared your suggestion with suggestions with our housekeeping team. We hope to see you again soon!
3 out of 5
by A verified traveler from Hamilton, ON

Ok hotel close to shopping.

Posted Oct 18, 2016
Pros: Close to shopping, room cleanliness, good breakfast.
Cons: Sliding doors to the lobby, mop the elevator floors regularly, get rid of the smell between the 2 front doors.
Location: Close to all the shopping. That's what we were there to do.
Got to hotel a bit early. Room not ready yet. Did some shopping and returned. Not impressed that there were no sliding doors into hotel. Everyone has suitcases and there are 2 doors that must be opened by hand. The smell between the 2 doors was terrible. Very strong odour of something they used (perfumey) to mask another odour we're guessing. Hold your breath. Room was nice and clean. Bed quite soft but comfortable. Bathroom had a blow dryer and soap/lotion/shampoo. Close to all the shopping. Unfortunately people like to take breakfast back to their rooms. On the day we left, there was syrup on the elevator floor and I ran my suitcase wheels through it before I noticed. Breakfast area was busy but we always found a table. Good selection of breakfast items and well stocked. Partiers on Friday night woke us up. Overall our stay was just ok.
Comment from Hotel Management
Oct 19, 2016 by Lori, Hotel Management
Thank you for taking the time to respond to our survey. We appreciate any and all feedback as it helps us to identify and improve our performance. We shared your concerns with our team and we are diligently working to improve the issues mentioned. You will be excited to hear we do have a renovation happening in our future. We value you as a guest and truly appreciate your patronage. Thank you again.
3 out of 5
by A verified traveler

Posted Oct 14, 2016
Quiet hotel nearby several restaurants and shopping. Good location.
Comment from Hotel Management
Oct 14, 2016 by Ryan H, AGM, Hotel Management
Thank you for taking the time to review your stay! I am happy to hear that you enjoyed your stay!
4 out of 5
by A verified traveler from US

Good location

Posted Oct 12, 2016
Location: Lots of shopping
Right by the mall, good safe location, I would stay hear again
Comment from Hotel Management
Oct 14, 2016 by Ryan H., AGM, Hotel Management
Thank you for taking the time to let us know about your stay, Luke! We are thrilled to see that you enjoyed your stay with us and we look forward to seeing you again!
4 out of 5
by A verified traveler from US

Posted Oct 11, 2016
We got checked in a little early. PM staff on 10/08 were great, Julia (I think that was her name) was very pleasant, offering suggestions on where to go out for a nice Italian dinner. We would stay there again.
Comment from Hotel Management
Oct 12, 2016 by Lori, Hotel Management
Thank you for your recent visit to our hotel. We are pleased to hear that our team made your stay just a bit more enjoyable. We strive daily to ensure that every guest has a great experience. We look forward to your next visit. Happy Fall!
5 out of 5
by A verified traveler from Greenville, PA

Great hotel, clean and friendly.

Posted Sep 18, 2016
Location: Close to Millcreek Mall, many restaurants, casino, and Lake Erie.
Hotel rooms are clean, wonderful, comfy beds, and nice pool.
Comment from Hotel Management
Sep 20, 2016 by Lori, Hotel Management
Thank you for letting us know of your recent visit. We are happy to hear that you enjoyed your time. It is great being so close to everything. Enjoy your Fall and safe travels. Please come see us again when in the Erie area.
2 out of 5
by A verified traveler

Disappointed

Posted Sep 8, 2016 on Hotels
The website indicated that there was a microwave and a refrigerator in the room and there wasn't. The hotel was older and could use a revamping. The pool was smaller than it appeared in the picture but was clean. We stayed with family members and one found blood stains on the bottom of her comforter it was gross. When we told the girl at the front desk she was very sympathetic and said she was going to give us all discounts on our rooms but since we had already paid for the room on hotels.com I don't know if we will ever really see that discount. The staff was friendly and the location was great it was right across from the mall and a 10-15min.drive to the beach.wish I had better things to say about the hotel we usually have good experiences when staying at a Fairfield Inn that's part of the reason we booked with them but we were very disappointed in this particular one.