Ratings based on 289 Verified Reviews

4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 2, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Feb 11, 2017 on Orbitz
Great hotel - great location Walkway to water park.
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Perfect for splash lagoon

Posted Feb 8, 2017
I will never use Expedia again after I got over charged and was nothing but a hassle all weekend dealing with payments
5 out of 5
by Patricia

Posted Feb 6, 2017 on Hotels
Everything about our stay was wonderful. Perfect getaway and staff was very accomidating
3 out of 5
by A verified traveler

Posted Feb 6, 2017
Tv didn't work. No video just sound. Mold in the shower. Fire detector mount falling off the wall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
The room was clean and check in was quick and the beds were comfortable. Wonderful stay.
2 out of 5
by A verified traveler from Greenwich,CT

Nice hotel

Posted Nov 27, 2016
Pros: Nothing
Cons: Front desk staff, Raquel.
Location: Erie school of medicine
Staff in front is not good. I forgot my jacket and after 2 hr we realized and gone back they said staff room cleaning left and we have to leave the hotel without jacket. I call on Friday morning and put a massage about this no one call me back.i have to call almost three days after the call me and I have to pay for FedEx yet I did not received . Why I have to pay that is also not good we gone back to pick up but they do no have a key for room service, (lost & found). My daughter got admission in medical school of Erie.so I have to visit frequently now but I will change hot for stay.
1 out of 5
by A verified traveler

Awful experience on presidential suite!

Posted Nov 26, 2016 on Hotels
It was awful experience. A dirty sofa next to staircase. First introduction, front desk lady did not smile at all. It seems she is not happy to make me stay in hotel. room TV remote was not working. No room service next day morning. Moreover, I got a door slip stating that there will be limited service due to holiday. Next day cleaning lady refused to change any towel as oour room is not listed in clean list. My wife asked to front desk. Front desk lady said us to come to front desk to pickup the towel. Bedroom A/C is not sealed. I got all the cold air all night. There is a kitchen. But no utensil for the kitchen. I want my money back! I will never go to this type of hotel. I wonder Hotel.com needs to investigates this or not. It is giving me less confidence to book hotel via hotels.com.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great place to stay with children.

Posted Nov 19, 2016 on Orbitz
The staff was great! Everyone was friendly and breakfast was great.