Ratings based on 890 Verified Reviews

3.3 out of 5
59% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo,NY

Traveling

Posted Apr 20, 2018
Chose this hotel, because we always have a good experience. We got an upgrade to a suite, as it was very nice traveling with an infant. Clean, great staff, delicious breakfast, great price. We would stay again for sure!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
The room was OK, the bed was very comfortable. The outside of the hotel needs some updating, for example, the stairs to the 2nd floor were rusty and crumbling and cement floor was cracked in many places. Also, there was no way to get to the lobby without walking outside or driving. That's fine in good weather but it was raining when we were there. The kareoke bar was lots of fun.
Comment from Hotel Management
Apr 17, 2018 by Matt, GM, Hotel Management
Thank you for the feedback. We are working on renovation projects outside the building, including fixing the walkways and stairways.
3 out of 5
by A verified traveler

Older hotel

Posted Apr 15, 2018
This hotel was decent once you got inside the room and closed the door. The exterior and layout of the hotel was very dated. The phone was crackling and we couldn’t order pizza, so the front desk ordered for us... but they couldn’t replace the phone. Breakfast was good/standard.
Comment from Hotel Management
Apr 15, 2018 by Matt, GM, Hotel Management
Thank you for your feedback regarding your stay. Our new owners have started renovation projects both inside the rooms and to the exterior of the building.
1 out of 5
by A verified traveler from Ottawa

Bed bugs says it all.

Posted Apr 8, 2018
When you see a bug crawling on your pillow your entire experience is destroyed.
Comment from Hotel Management
Apr 10, 2018 by Matt, GM, Hotel Management
Sorry to hear you encountered a problem during your stay. Was this problem relayed to our front desk staff?
3 out of 5
by A verified traveler from Elmira, NY

Posted Apr 3, 2018
The room was clean but cold, and even at the highest setting, it was still chilly. The bathroom needs updating and a good cleaning around the baseboards. The restaurant had good food and drinks at reasonable prices, but it took me 1/2 hour to get a drink and at least another hour to get my food. They didn’t have enough help.
Comment from Hotel Management
Apr 3, 2018 by Matt, GM, Hotel Management
Thank you for your feedback. We will be sure to address the concerns you brought to our attention.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2018
This stay was a quick stopover on the way to Florida good for what we needed it for.
Comment from Hotel Management
Mar 26, 2018 by Matt, GM, Hotel Management
Thank you for your feedback regarding your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2018
Pros: Location
Location: Casino
The hotel staff was nice and very informative. The room was clean but the door was hard to open seemed to stick. The bar had good food and variety of drinks and was very busy for a hotel bar. Overall a nice place to stay and the price was not bad.
Comment from Hotel Management
Mar 13, 2018 by Managing Partner, Hotel Management
Thank you very much for staying with us! We appreciate your great feedback and hope to see you again in the future.
1 out of 5
by A verified traveler from north tonawanda ny

Gross

Posted Mar 12, 2018
Filthy, stinky, worn out, you couldn’t pay me to stay there ever again, prison cell would be nicer
Comment from Hotel Management
Mar 14, 2018 by Matt, GM, Hotel Management
Thank you for the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Very quiet close to water park with better pricing

Posted Mar 1, 2018
Basically just slept there and ate breakfast. Breakfast was good(love to make waffles) very clean. Outside is dated and needs revamped. Don’t let that fool you, very nice lobby inside and rooms were compfortable
Comment from Hotel Management
Mar 1, 2018 by Managing Partner, Hotel Management
Thank you very much for staying with us! we try our best to make sure everyone has a great time with us! We appriciate your feedback and hope to see you back in future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the casino!!!

Posted Feb 26, 2018
Pros: The rooms and restaurant!!!
Cons: Nothing!!!
Location: Casino!
This is our 3rd time staying here....Everytime we stay the staff is friendly, rooms are very clean..Will continue staying here for price,and restaurant...Awesome food!!!
Comment from Hotel Management
Feb 26, 2018 by Matt, GM, Hotel Management
Thank you for the positive feedback and we are glad to hear you enjoyed your stay with us.