Posted Aug 10, 2015
Weekend was booked a month in advance which included two adults and two small children. Asked for a crib so clearly at least one child was smaller. (Also had to call to confirm a crib which never made its way to the hotel's attention.) Our room was right next to an exit door that slammed all day and night. Though this is more of a common courtesy issue, there should have at least been a sign saying to be respectful of others. There was also a dog in the hotel that barked for hours and well into quiet time. It was quiet obnoxious. Also, several altercations and reunions, each louder than the next, occurred in the hallway. Really rude. Woke the kids at times. During awake times, scared the kids.
Breakfast was ok. Seating was terribly limited and the second morning we opted to go out for breakfast.
We booked a room with a kitchenette that was well worth it. We had everything we needed.
The rollout bed was like a sectional which created plenty of opportunities to slice open our legs and for our kids to fall into cracks, but it served it's purpose.
Comment from Hotel Management
Sep 1, 2015 by Rachel, Hotel Management
Thank you for taking the time to complete a review in regards to your recent stay at the Residence Inn Erie.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you had during your stay with us. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Erie.