Ratings based on 631 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel. Great view.

Posted Jan 4, 2016
Beautiful hotel. Great view. Very helpful and friendly staff.
Comment from Hotel Management
Jan 8, 2016 by GM, Hotel Management
Thanks for completing a review! We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Moon Twp., Pa.

Bayfront beauty

Posted Dec 26, 2015
Pros: Amenities, bay view
Location: Downtown Erie is a great little city for cultural and outdoor events.
Stayed here for an overnight visit to Erie and enjoyed our stay. Rooms were very comfortable and amenities excellent, including the hotel's restaurant, the Bayfront Grille. Would surely stay here again.
Comment from Hotel Management
Jan 8, 2016 by GM, Hotel Management
Thanks for the review! We hope to see you back real soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2015
It was good. Xxxxxxxxxx. Xxxxxxxxxxxxxxxxxxxxxx.
Comment from Hotel Management
Jan 8, 2016 by GM, Hotel Management
Thanks for your reveiw
5 out of 5
Recommended
for Everyone
by A verified traveler

Concert overnight

Posted Dec 7, 2015
Pleasant hotel near the events we were attending, including a concert. In and out parking were convenient though there was a fee. Room was pleasant. Received an upgrade at check-in.
Comment from Hotel Management
Dec 18, 2015 by Dan P, Hotel Management
We are happy to see you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Dec 6, 2015
Very nice hotel, clean, and beautifully decorated for the holiday. The pool and hot tub were nice.
Comment from Hotel Management
Dec 18, 2015 by Dan P, Hotel Management
We are glad you love our holiday decor and pool! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2015
Room service food is a little over priced. Wish that room service was open later then 11 PM as well.
Comment from Hotel Management
Dec 18, 2015 by Dan P, Hotel Management
Thanks for choosing the Sheraton! We hope to see you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful facility and the food is to die for.

Posted Dec 4, 2015
Pros: Everything was first class.
Cons: Better and closer parking would be nice. Also charging $12 per night to park while staying there really sucks.
Location: Too cold to explore much, but being on the water made up for anything missed.
We really liked everything about it and the staff were above average.
Comment from Hotel Management
Dec 18, 2015 by Dan P, Hotel Management
Thanks for your recent stay with us! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canton, Ohio

Overall A Superb Experience

Posted Nov 30, 2015
Pros: Everything offered, especially the customer service provided by Brian.
Cons: Nothing observed.
Location: I was there to see a basketball tournament at Gannon University. There seems to be quite a lot to do in the area including a shopping mall nearby.
Brian at the front desk was great from my original conversation when I had questions about the hotel, to putting me in a bayside room and switching me to a king upon check-in. The room was quiet clean and overlooked the lake. Very welcoming. The bar was inviting. I did not have time to use the pool or exercise room, but I viewed them and they were both VERY clean and organized. The other guests were friendly also. I work in the hospitality industry. This location should be one that the Sheraton Brand should be proud of. 10/10
Comment from Hotel Management
Dec 4, 2015 by DP, Hotel Management
Thanks for your review and great comments about Brian! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Great view and super comfortable!

Posted Nov 29, 2015
Stayed during the Thanksgiving holiday and had a great experience. Our room was very clean and comfortable. We had a gorgeous view of the bay! The check in was very fast, our requested crib was already in our room and the beds were so comfortable. The food in the restaurant and from room service was also excellent. There was free parking in an attached parking garage. The whole experience was great. Will stay again.
Comment from Hotel Management
Dec 4, 2015 by DP, Hotel Management
Thank you for choosing the Sheraton Erie. We hope to see you again real soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Very nice hotel on the waterfront

Posted Nov 16, 2015
Great stay. Staff was very professional. Excellent value for the money
Comment from Hotel Management
Nov 27, 2015 by Dan P, Hotel Management
Thanks for staying with us!