Ratings based on 260 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Jan 17, 2017
we enjoyed the spacious room and complimentary breakfast in am was very good the kids enjoyed the pool
Comment from Hotel Management
Jan 18, 2017 by Dawn, Hotel Management
Tammy, Thank you so much for the amazing review! We're so glad you enjoyed your stay and look forward to seeing you again soon. Dawn
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel is always clean and the staff is friendly

Posted Dec 31, 2016
Pros: clean and friendly staff.
Cons: price
Location: located around lots of places to eat and shop.
hotel stay was nice. had a relaxing couple of days . Looking forward to my next stay,
Comment from Hotel Management
Jan 3, 2017 by Christopher, Hotel Management
Thanks for the 5's! We were glad to hear you enjoyed your stay with us! We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable quiet spacious

Posted Dec 23, 2016
Lovely. Staff friendly and helpful. Pool. Quiet. Plenty of towels. Good breakfast choices.
Comment from Hotel Management
Dec 26, 2016 by Dawn, Hotel Management
Thank you so much for your kind words about the property and team. We're glad to hear you enjoyed your stay and look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel in an amazing location

Posted Dec 5, 2016
The Marriott was really nice, the staff were all friendly and extremely helpful, made us feel welcome in Erie. The location was also really convenient, literally a few minutes away from the biggest mall in town and close to a lot of restaurants. The room was very spacious and clean!
Comment from Hotel Management
Dec 7, 2016 by Dawn, Hotel Management
Thanks Mostafa it sounds like you had a great experience during your recent visit with us. We love connecting with our guests and we're glad to know the team made you feel welcome. As you pointed out the Millcreek Mall is right across the street for easy access to shopping and there are several restaurants as well. We're overjoyed to hear that you enjoyed your spacious rooms and hope you had time to sample our awesome breakfast buffet. We look forward to seeing you again soon. Happy holidays! Dawn Wasyl Assistant General Manager SpringHill Suites by Marriott dawn.wasyl@marriott.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Dec 2, 2016
Pros: hotel cleanliness
Cons: Need towels in the gym. Seems to be lacking attention compared to the overall hotel.
Location: Everything was within walking distance.
Everything was great. The pool was quite busy most of the time. I guess it was a busy weekend for the place. I would recommend this place.
Comment from Hotel Management
Dec 26, 2016 by Dawn, Hotel Management
Thank you so much for staying with us. We try to connect with all of our guests and love hearing that we've succeeded in that endeavor. We look forward to seeing you again soon. Dawn Wasyl Assistant General Manager Springhill Suites Erie
5 out of 5
Recommended
for Everyone
by A verified traveler from Crown Point, Indiana

Nice hotel in Erie, PA

Posted Nov 18, 2016
Pros: Very clean with helpful staff and great breakfast.
Cons: Nothing!
Location: My wife loves to shop. I love to watch college football. We were both very happy with the experience.
Great facility with outstanding staff. Facility is located conveniently near the Outlet Mall and a short drive to Interstate 90.
Comment from Hotel Management
Jan 3, 2017 by Christopher, Hotel Management
Thanks for sharing your awesome experience with our future Expedia guests Dennis. Be sure you bring your wife back when Boscov's opens and you can enjoy Buffalo Wild Wings! Happy New Year!
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Posted Oct 10, 2016
Comfortable. Met all standards. No complaints for a one night stay.
Comment from Hotel Management
Nov 7, 2016 by Dawn, Hotel Management
Thanks for letting everyone know that you enjoyed your brief stay with us. We hope you'll come again when you have more time to enjoy the area and our amazing breakfast buffet.
5 out of 5
Recommended
for Families
by A verified traveler

Clean and new rooms. We will be back

Posted Oct 3, 2016
Pros: No surprises. Exceeded expectations
Cons: Water pressure
Location: Good. Shopping mall locale
Enjoyed our stay. Quiet room. Pleasant breakfast area. Desk people ultra friendly
Comment from Hotel Management
Nov 7, 2016 by Dawn, Hotel Management
Thank you so much for choosing to stay with us, we're so glad you're expectations were exceeded during your stay. Our team loves connecting with our guests so thanks for that confirmation. We hope to see you again if you're in the area; we'll save you a seat at breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Beautiful hotel

Posted Oct 2, 2016
Close to restaurants,shopping,beach,highway...suite was awesome,beds were great,nice couch,flat screen tv,alot of cable channels..breakfast could be better...overall great stay,will definitely be back
Comment from Hotel Management
Nov 7, 2016 by Dawn, Hotel Management
Don, Thanks for choosing us for your visit to Erie. As you noted we are centrally located near shopping, eating, and many activities. If you loved our TV's before, you'll love them even more now that we've upgraded them to 43" models. And don't forget our new fiber optic high speed internet; the fastest hotel in Erie. We look forward to seeing you again soon.
2 out of 5
by A verified traveler

Disappointing hotel-needs air conditioner replaced

Posted Sep 20, 2016
Pros: The hotel was clean.
Cons: Air conditioner unit replaced.
Location: Close to shopping, easy to get to.
When I arrived I was greeted and checked in quickly & professionally. The facility was clean. My room was nice & clean. We got a room that was a suite with a separate living room area. The only problem I had was the air conditioner unit was extremely loud. Every time it turned off & on (about once an hour) it sounded like a jet engine starting up right next to the bed. Then it vibrated loudly the whole time it was on. I didn't notice it until we went to bed. It was impossible to sleep. There was no off switch on the unit. I told the staff and they said sorry & they were planning on getting new units. That didn't make up for my sleepless night. Especially because I had a four hour drive that next morning which was very difficult because I was so tired. The other disappointing thing was the room was advertised "a room with a view". The view was the back of a store/dumpster. I won't stay at that hotel again.
Comment from Hotel Management
Nov 7, 2016 by Dawn, Hotel Management
Thanks so much for choosing to stay at our hotel during your stay in Erie. We pride ourselves on connecting with our guests and were thrilled that your check in experience was on point. As to your difficulty with the air conditioner, I'm terribly sorry that you experienced a restless night. Most of the units have been replaced and I hope that if you are ever in the area again, that you'll give us a second chance. We look forward to seeing you soon.