Ratings based on 942 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Apr 26, 2017
The place was great for the price. The breakfast could be improved.
Comment from Hotel Management
Apr 26, 2017 by Dawn, Hotel Management
John, Thank you for taking the time to let us know how much you enjoyed your stay with us. I apologize that you were dissatisfied with the breakfast but hope that our hospitality will bring you back soon. Dawn
5 out of 5
Recommended
for Everyone
by A verified traveler from Galveston, TX

Wonderful Stay

Posted Mar 28, 2017
Pros: Staff and cleanliness.
Cons: Exhaust fan in bathroom.
My parents and I came to Erie for a funeral in our family. Christopher, the hotel manager, was incredible! So personable and accommodating. We felt that way about most all of the hotel staff. In fact, we stayed four evenings, and twice the staff placed condolence cards in our room during our stay. Also, one of the maids even left us a thank-you note when we left her a tip for cleaning the room. The beds and the room were very clean and comfortable - bathroom as well. The breakfast buffet is also exceptional! Not your basic "continental breakfast" choices. We can't say enough about Christopher though - every time we saw him throughout our stay he went out of his way to chat with us. The weekend was extremely busy at the hotel, and he was right there cleaning up, taking out trash, etc. - right along with the rest of the hotel staff. We will highly recommend this Springhill Suites to our friends and relatives!
Comment from Hotel Management
Mar 29, 2017 by Dawn, Hotel Management
Thank you so much for your kind words about the property and team. We try to connect with all of our guests and love hearing that we've succeeded in that endeavor. Again condolences on your loss and we hope to see you in the future for a more pleasant occasion. Dawn Wasyl Assistant General Manager
1 out of 5
by A verified traveler from toronto

Bad experience

Posted Mar 20, 2017
Pros: Location
Cons: Everything I mentioned above
Had really bad experiences..it was way too busy ..understaffed, and had to wait for too long for the food..they ran out of gravy, eggs, waffles..had to wait half an hour to have breakfasts.. The worse was finding blood marks on bed sheets and pillow tops..called front desk, she came by with new sheets, had to out them my self in bed..felt bad for the front desk girl was all by herself and too busy..
Comment from Hotel Management
Mar 22, 2017 by Dawn, Hotel Management
Andre, Thank you so much for staying with us. We're sorry you were unsatisfied with your breakfast experience. Our apologies on the issue you had with your linen but we're glad that we responded to you quickly. Dawn
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Very Nice Stay during Storm of the Century

Posted Mar 17, 2017
Pros: cleanliness and close to many shopping breakfast was delicious
Cons: I prefer a firm sleeping mattress. The mattress was too soft.
Location: conveniently situated. only an hour from Grove Premium outlet mall
We drove through the storm of the century and was very happy to arrive at Springhill Marriott. We found the room clean and spacious for the 4 of us. We used the exercise room and pool several both days of our stay. Breakfast was amazing. Lots of variety. The waffles were delicious.
Comment from Hotel Management
Mar 18, 2017 by Dawn, Hotel Management
TO Chin, Thank you so much for the rave reviews about the property and team. We're thrilled that you enjoyed our amazing amenities including breakfast, pool, and the fitness center. We hope to see you again the next time you're in town. Dawn Wasyl Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel close to mall; excellent breakfast.

Posted Mar 15, 2017
The hotel is in an excellent lovation. Friendly staff with good advice. Great experience.
Comment from Hotel Management
Mar 15, 2017 by Dawn, Hotel Management
Dorinda, Thank you so much for your kind words about the property and team. We're thrilled to hear that you enjoyed your stay and our proximity to shopping/dining. We look forward to seeing you again the next time you're in Erie.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wall Township, NJ

Posted Mar 14, 2017
It was perfect for our family...clean, comfortable and reasonably priced! It will be our hotel-of-choice during future visits to Erie!
Comment from Hotel Management
Mar 15, 2017 by Dawn, Hotel Management
Thank you so much for that amazing review of our property! We hope you had time to enjoy the pool, fitness, center, and fabulous breakfast buffet. Our friendly team eagerly awaits your next visit to Erie.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Mercyhurst

Posted Mar 4, 2017
The hotel and room was lean and comfortable with friendly staff.
Comment from Hotel Management
Mar 5, 2017 by Dawn, Hotel Management
Thank you for the five star review. We're thrilled that you enjoyed your suite and the friendliness of the team. We look forward to seeing you again in the future. Dawn
5 out of 5
Recommended
for Everyone
by A verified traveler from Burt,ny

Nice hotel near mall

Posted Feb 27, 2017
Great hotel with a modern feel. Great breakfast and very clean room. Right next to field & stream and mall. Jacuzzi suite was very nice. In room climate control was a plus. TV has good variety of channels, what more could be asked for? Would definitely stay again.
Comment from Hotel Management
Feb 28, 2017 by Dawn, Hotel Management
William, Wow! That was an amazing review of the property and team. We're thrilled with everything you had to say and can't wait to see you again the next time you're in Erie. Dawn
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Excellent location, great staff

Posted Feb 25, 2017
Booked the hotel for a 1 night stay. Had prior experience with the chain and the expectations met the reality! Front desk staff were extremely courteous, room was in excellent condition. The stay was comfortable after a long drive from home. Bed was firm, nice office space if you need to work. Hearty breakfast and reasonable gym facilities were a plus.
Comment from Hotel Management
Feb 25, 2017 by Dawn, Hotel Management
Santhosh, Thank you so much for that outstanding review of our property and team. We're thrilled that you enjoyed your stay and had time to experience all that the hotel had to offer. We look forward to seeing you again the next time you're in Erie. Dawn
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Feb 17, 2017
Pretty nice hotel! enjoyed my stay. room was large and staff was pleasant!
Comment from Hotel Management
Feb 17, 2017 by Dawn, Hotel Management
Sean, Thank you so much for this nice review. We're thrilled to hear that you enjoyed your spacious suite and the friendliness of the team. We're already looking forward to your next visit. Dawn