Ratings based on 762 Verified Reviews

3.3 out of 5
68% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
The hotel is totally different now compare before, maybe it's getting older.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fullerton, CA

Good, Clean hotel

Posted Sep 19, 2017
Pros: This hotel is conveniently located near many attractive features.
Location: The neighborhood is pretty thrashed, but that's not their fault.
It's hard to criticize this hotel because they genuinely try so hard and so much of what's wrong with this place isn't really their fault. The neighborhood, eg. The Robinson's Mall, is the equal of any I've seen anywhere, and it's within walking distance. Rizal Park is a very beautiful, well-maintained park with well thought out shade areas. That bad areas, aren't really that bad, but.... The sheets on the beds are pretty dingy an should be replaced. There are no ice machines on the floors, which I think is outrageous given the hot, hot, hot climate in Manila permeates everything.
4 out of 5
Recommended
for Everyone
by A verified traveler

My Second Home in Manila

Posted Aug 23, 2017
Pros: location, staff
Cons: upgrade for repeat customers would be nice.
Location: Close to restaurants, attractions, businesses, convenient stores.
I always stay at Manila Pavilion Hotel as my transient home when I am in Manila. Since I have been staying at this hotel for years, the staff is familiar to me and it helps knowing that they will take care of me since I am a repeat customer. I feel pretty safe at this hotel. It is also very close to the National Park where I get my steps to stay healthy after those long flights. There are plenty of restaurants and convenience stores by the hotel.
Comment from Hotel Management
Aug 31, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your wonderful feedback and recognizing the value we created for you during your stay. We are beyond grateful for your patronage and your remark has been duly noted as it is very agreeable. We look forward to the pleasure of having you back with us again soon!
3 out of 5
by A verified traveler

far from center

Posted Jul 22, 2017
Can't complaint about the hotel but it is not what I expected. I somehow got confused thinking it was by or near the sea and the downtown. I was going to be there for 2 nights and wanted to make the most of it. Overall, the hotel (staff, facilities etc.) were alright and good, clean and attentive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Riadh saudi arabia

Posted Jul 14, 2017
Pros: Location and the stif
Location: Every thing u need is there food shopping very nice location
Its one of my favorite hotels .. I feel real comfortable for all hotels stiff and location.
Comment from Hotel Management
Jul 19, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your wonderful feedback and recognizing the value we created for you during your stay. We look forward to the pleasure of having you back with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from philippines

accessible to nearby establishments

Posted Jul 1, 2017
Pros: accommodating hotel staff
Cons: parking need more space but valet parking was good and i think need to renovate/improve the pool to be more attractive and relaxing
Location: location is very good my family like it very much accessible to all
park, mall, and restaurants are walking distance from the hotel
Comment from Hotel Management
Jul 7, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us and for complimenting our staff and location. It is always our pleasure to serve you. Regarding your comment on our pool, it is our pleasure to inform you that we will be implementing many upgrades to our property within the next couple of months and one of the top priority ones is the pool area renovation. We look forward to welcoming you again at Waterfront Pavilion Hotel & Casino!
4 out of 5
by Robert

Posted Jun 27, 2017 on Hotels
Stay was better than average. The breakfast buffet is superior. The fod ordered through room service is substandard. The hotel staff is accomidating and pleasant.
4 out of 5
by Jeff

Posted Jun 16, 2017 on Hotels
Very nice hotel great location, enjoyed the stay thankyou
Comment from Hotel Management
Jun 21, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your wonderful feedback and recognizing the value we created for you during your stay. We look forward to the pleasure of having you back with us again soon!
5 out of 5
by milagring

Very help full ...and smiling face

Posted Jun 13, 2017 on Hotels
Very good I have not a think to complain
Comment from Hotel Management
Jun 21, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your wonderful feedback and recognizing the value we created for you during your stay. It is always our pleasure to serve you. We look forward to welcoming you again at Waterfront Pavilion Hotel & Casino!
3 out of 5
by Susan

Posted Jun 6, 2017 on Hotels
Comment from Hotel Management
Jun 9, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for rating your previous stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thus, we will highly appreciate it if you can tell us more of your experience in your last stay, and of the areas you think we can further improve in for us to be deemed more than average. We thank you in advance for the valuable feedback and we look forward to welcoming you again and serving you even better on your next visit!