Ratings based on 748 Verified Reviews

3.3 out of 5
68% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

My Second Home in Manila

Posted Aug 23, 2017
Pros: location, staff
Cons: upgrade for repeat customers would be nice.
Location: Close to restaurants, attractions, businesses, convenient stores.
I always stay at Manila Pavilion Hotel as my transient home when I am in Manila. Since I have been staying at this hotel for years, the staff is familiar to me and it helps knowing that they will take care of me since I am a repeat customer. I feel pretty safe at this hotel. It is also very close to the National Park where I get my steps to stay healthy after those long flights. There are plenty of restaurants and convenience stores by the hotel.
3 out of 5
by A verified traveler

far from center

Posted Jul 22, 2017
Can't complaint about the hotel but it is not what I expected. I somehow got confused thinking it was by or near the sea and the downtown. I was going to be there for 2 nights and wanted to make the most of it. Overall, the hotel (staff, facilities etc.) were alright and good, clean and attentive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Riadh saudi arabia

Posted Jul 14, 2017
Pros: Location and the stif
Location: Every thing u need is there food shopping very nice location
Its one of my favorite hotels .. I feel real comfortable for all hotels stiff and location.
Comment from Hotel Management
Jul 19, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time in providing your wonderful feedback and recognizing the value we created for you during your stay. We look forward to the pleasure of having you back with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from philippines

accessible to nearby establishments

Posted Jul 1, 2017
Pros: accommodating hotel staff
Cons: parking need more space but valet parking was good and i think need to renovate/improve the pool to be more attractive and relaxing
Location: location is very good my family like it very much accessible to all
park, mall, and restaurants are walking distance from the hotel
Comment from Hotel Management
Jul 7, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us and for complimenting our staff and location. It is always our pleasure to serve you. Regarding your comment on our pool, it is our pleasure to inform you that we will be implementing many upgrades to our property within the next couple of months and one of the top priority ones is the pool area renovation. We look forward to welcoming you again at Waterfront Pavilion Hotel & Casino!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to what I wanted

Posted May 25, 2017
Pros: Cleanliness and great staff
Cons: Ambassador service
Hotel is old, but nice friendly staff, clean, nice rooms, ambassador room not to a standard I expected just beer and cool drink no nibblies
Comment from Hotel Management
Jun 6, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us and for commending the friendliness of our staff and cleanliness of our guestrooms. We apologize however if our Ambassador Room somehow disappointed you. Your remarks are well noted. We will ventilate this topic with those responsible and figure out how we can improve on it right away. Again, we thank you for the valuable feedback and we look forward to welcoming you again at Waterfront Pavilion Hotel & Casino!
4 out of 5
by Joel

A good place, would comeback again n recommend

Posted May 24, 2017 on Hotels
We couldn't use the pool somewhat dirty? The service and room excellent and would comeback again and would recommend to friends
Comment from Hotel Management
Jun 5, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted that you very much appreciated our service and guestrooms.We are beyond grateful for the future recommendation. It is our pleasure to have served you. Thank you also for bringing up your observation on our pool. This will be checked right away. We also apologize if this has inconvenienced you in any way. We look forward to the pleasure of having you back with us again soon!
2 out of 5
by A verified traveler

Posted May 24, 2017
The biggest problem is internet. Sometimes not at all, sometimes working but slow.
Comment from Hotel Management
Jun 6, 2017 by Nicole, Hotel Management
Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us. Our team always looks forward to the feedback of our guests as your comments assist us in improving our facilities and services. Regarding your comment on our WiFi services, we are pleased to inform you that we are currently in the process of upgrading our internet service and expanding our bandwidth for better connectivity and faster internet speed. Rest assured, the needed upgrade will be completed soon. It would be such a pleasure to welcome you back to our new and improved hotel!
5 out of 5
by Ivan from Perth australia

very good place to stay

Posted May 19, 2017 on Hotels
I exceed my expectations.
2 out of 5
by Edward

Poor

Posted May 18, 2017 on Hotels
The room did not match what I booked on Hotels.com, the breakfast buffet was no good, the WiFi was very poor connection. I don't think I will stay there again, or book on Hotels.com
1 out of 5
by Mr SARIMAN

Not Comfortable To Stay This Hotel.

Posted May 17, 2017 on Hotels
The Hotel Is Not So Good. Reception Very Slow & Poor Response.Take Shower 3 Times Always The Water Flooded Need To Call The Maintenance To Checked 3 Times. Air-Con Very Warm Cannot Adjusted To Comfort Our Body. The Breakfast Also There Is No Delicious Food For Me. I Will Not Come Again This Hotel Forever. Very Upsetting