Children's play area - outdoor

Reviews of Hotel Presidency

4 out of 5
Hotel Presidency
Ernakulam Town, Kanayannur, Kerala

Reviews

6.8
Rating 10 - Excellent. 13 out of 58 reviews" "
Rating 8 - Good. 17 out of 58 reviews" "
Rating 6 - Okay. 11 out of 58 reviews" "
Rating 4 - Poor. 10 out of 58 reviews" "
Rating 2 - Terrible. 7 out of 58 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Overall good
Stayed 1 night in Jan 2024

4/10 Poor

Dawn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No pool no spa no gym no Wi-Fi in room
We were very disappointed that none of the facilities listed were available and hadn’t been for a long time judging by the green water. The room was clean. The bed comfortable but thin curtains meant bright sunlight. Wi-Fi worked in corridors and reception. There are two bars downstairs for locals up stairs for tourists- yes a 100 rupees more per bottle of beer. Breakfast very good. All in all overpriced for the facilities available
Stayed 2 nights in Dec 2022

10/10 Excellent

JAGANNATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURI's Review
Very good experience...hotel staff and management is very helpful
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average Hotel - Not a Upscale
Location is not great. Hotel is nice and clean. Rooms are Clean and Spacious. The Internet is very dead slow you can work while in this hotel, the breakfast was not good as well, I would expect more if I pay for it.
Stayed 1 night in Apr 2019
Response from Tipster on May 30, 2019
Dear Guest Greetings from Hotel Presidency !!! We are extremely happy to know that you found your accommodation comfortable and had a pleasant stay at our Hotel. Looking at your feedback, We regret that you left dissatisfied with some points as it is our endeavor to ensure that every guest leaves as an ambassador of our hotel. In your case we failed to do so and for that please do accept my sincere apologies. We look at every feedback as an extremely constructive one and I have taken on board the points given by you in the review.It is feedback such as yours that inspire us to strive for greater heights of excellence in our services. We hope to have the opportunity to welcome you back in the nearest future for a better stay.

8/10 Good

SENTHIL KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!!!
Stayed 1 night in Sep 2018
Response from PRESIDENCY on Nov 10, 2018
THANK YOU FOR YOUR VALUABLE FEED BACK. THIS WILL HELP US TO IMPROVE OUR SERVICE TO SERVE YOU BETTER.

8/10 Good

Shaji, Melbourn, Australia

Liked: Staff & service, property conditions & facilities
Good
Staff are nice, close to shopping centers, food are okay and above all within the budget
Stayed 1 night in Feb 2018
Response from Reena Benny on Mar 7, 2018
Dear Guest, Thank you very much for your valuable feedback...

10/10 Excellent

Pruthivi raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Pruthivi raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was nice and the services is really fine but I am not happy with the locality overall it’s wonderful,I recommend to all, it’s pleasant to stay in this hotel.
Stayed 2 nights in Dec 2017

8/10 Good

amarjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
It was ok hotel mainly because the local area was congested. The rooms were small but clean. The breakfast was however amazing and healthy. The staff was very helpful. Overall ok experience.
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
cleanliness was worst with lot of sound of work from above floor. wifi is only free in a specified small area.rooms are small and dirty . a/c had problem on the first day , though it got rectified later.
Stayed 2 nights in Nov 2017

10/10 Excellent

ravi, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centrally located - good buffet breakfast
overall good experience - mosque nearby - prayer call disturbs at all hours- especially 0500 in the morning
Stayed 4 nights in Jul 2017

10/10 Excellent

gnc, kalpakkam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was for a brief time.. I have not visited any other spots except our room.
Stayed 1 night in Jun 2017

6/10 Okay

Raj, Singapore

Liked: Cleanliness, room comfort
Value for Money
As far as i can say even wifi is charged.
Stayed 2 nights in Jun 2017

8/10 Good

Khushpreet, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couteous staff, allowed me to check out late by 2 hours as i got stuck in some work and was unable to do so in time n without any extra charges.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor management no serving attitude
Electrical socket were in dangerous condition. Special skill is required to open the room door. Room was dusty, curtain and bed covers were torn and stinky, additional payment required for internet access. Overall no value for money.

10/10 Excellent

Bhaskar, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel worth much more than what we pay
The hotel itself has been around for over 25 years and maintains wonderfully done wooden interiors to show for it. I wasn't expecting anything as good when I booked it however, the moment I walked in, I knew it was different. Rare to find such elegantly done woodwork in hotels. Excellent restaurant, good cook and an overall helpful, polite and capable staff. Except for the restaurant manager, everyone was ready to go out of their way to make our stay pleasant. Had ample parking that's another rarity in the area. While everyone advertises parking, they hardly have enough.

8/10 Good

Anantharaman, Mumbai

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
A good place to relax. Good rooms. Option for Veg slightly an issue, limited options but good food otherwise

6/10 Okay

Parijat, Mumbai

Liked: Staff & service
Value for money
It is good value-for-money hotel located in the heart of city. Room was well kept, service was prompt and cordial. We took just a breakfast there and felt that food could improve a lot even for simple items such as idli & dosa. Foods tasted strange.
Response from Vice President - Operations on Apr 1, 2017
Dear Guest, "Greetings of the day" Thanks for the review. Your appreciation and suggestions are the true motivation for us to serve and improve better. We sincerely apologies for the inconvenience caused. We have already taken up the matter with our Exe Chef and assure you that it will be taken care hereafter, Looking forward to have your stay with us again.

8/10 Good

on business , tamilnadu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the railway station
Easily accessible . Auto stand is nearby. Breakfast was good. We were on a one day visit.
At marine drive
Response from Vice President - Operations on Apr 1, 2017
Dear Guest, Greetings of the day.. Thanks for the appreciation and review. Your appreciation is the motivation for us to serve better. Looking for your stay with us soon.

6/10 Okay

paul, uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Indian business hotel
No swimming pool. No free with fi except in lobby. If you pay you still have to go through tortuous registration process and need an Indian sim. I gave up. Only Indian breakfast on offer. It was ok. Not enough tea bags or coffee in room and only a small bottle of water provided. For a double this is not good enough Not a 4 star but a 3 star. Staff helpful. But helpful staff are no substitute for parsimonious management.
Response from Vice President - Operations on Mar 15, 2017
Dear Sir, We are little taken aback this review of yours. At the time of the check in itself we have informed that, our swimming pool is under renovation , which we are doing for the betterment of our guest. And regarding WiFi, we provide on chargeable basis in rooms an totally free in our lobby as all the other hotels do and its made mandatory by the govt, that Indian sim should be used for the same. For our breakfast, we strongly say that our breakfast spread is one of the best compared to the other hotels around. We always have a mix of Continental, South Indian and Indian spread in the breakfast. All the rooms are equipped with T/C maker, with two bags of tea and coffee sachets and two bottles of water, or as per the occupancy, which is followed by all the classified hotels. Tea and coffee bags are always given extra upon request.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good hotel, small toilets !
bad lighting in room, smallest bathroom, dark hallways, less varieties in breakfast menu, waiters never attended my table during buffet but attends after signalling waiters, swimming pool water was smelly and tastes like old rust water, pool had broken tiles , POORLY maintained, the whole elevators, gym, hallways, and surroundings were very dirty and not soothing to stay.desk staff was not loud to communicate, everyone was shy , no one opened the door for us or wished good morning, they just watched us without smiling and was NEVER PROFESSONAL
Response from Vice President - Operations on Mar 15, 2017
Dear Sir, We really doubt whether you have stayed with us or accidentally got posted in our page. Because your review is totally mismatching with our hotel features and facilities. At the main porch we have a Door man to receive all the guest from the cab, then our Bell Captain to receive and collect the luggage. We have a GRE to welcome and do the check in procedures and to explain our facilities and house rules. Why we said, the review is not about us is mainly bcoz of the comment on our swimming pool, which is under renovation from middle of Feb. So nothing more to make it clear, but REQUEST not to give misguide other guest who check the reviews.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
medium hotel
Hotel was average quality of food is bad . Room is average
Response from Vice President - Operations on Mar 15, 2017
Dear Sir, Presidency is a 4 Star Classified hotel by Ministry of Tourism, India from last two decades. For getting 4 star classification, hotel rooms size is well detailed by the Tourism Ministry. So its clear, we have the large size rooms which more than 220 sq ft and all our bathrooms are with bath tub. We never compromise with the quality, even if its food or facility. We have a wide spread of breakfast buffet comprises of Continental, South Indian and Indian cuisines. It would be of help, if you could specify or elaborate on "Bad"

4/10 Poor

Nishant

Disliked: Cleanliness, staff & service, property conditions & facilities
the door lock was broken. not worth the money. breakfast had only limited menu.
Dear Sir, Apologies for the inconvenience caused while staying with us, if any. The Door lock got broke bcoz of some technical or mechanical error which is inevitable in this world. We have a wide spread of breakfast comprising of Continental, South Indian and Indian cuisines, it would have been better if you could have specified "Limited" Look forward to have your stay with us again. Warm Regards Vice President - Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

dr yogaprakash, p

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot be a star hotel .deluxe Rooms were small.
Had a bad experience.was given room 426 as deluxe room which was poor interior s .Dull and depressing paint and wooden floor which makes noise and kids were disturbed from sleep.wanted to change the room but the front desk never responded .Poor ambience .No variety in breakfast ..Taste wud b same .Can't give a single star to this hotel . Highly disappointed .Would never recommend to any .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
It was good. The staff's were friendly.

2/10 Terrible

shishir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Renji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kerala is amazing and this is a great place tostay
Kerala is amazing and this is a great place tostay

6/10 Okay

Arun, Chennai

It was a OK stay for us. The dining area was crowded and we din't get adequate food choice.

8/10 Good

Abhiraj, Kottayam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
We stayed in tower room. It had sufficient space. A c was good. There was an older type TV which we didn't switch on. It was peaceful stay. No mosquitos and had sound sleep. Toilet was of small size with a bath tub. It was well cleaned.I made coffee with provided things and coffee maker. Got news paper at 6 am. Overall good.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It is one star hotel no more.
the hotel is dirty restaurant is not ok. staff hygine is bad location is terrible. Laundry has destroyed my clothes.

8/10 Good

Angela, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - decent value
The hotel was nice, clean and in reasonably good shape although slightly outdated. The service was good. Our only issue was that the bathroom was very cramped. Other than that it was a nice place to spend a couple of days recovering from jet lag.

6/10 Okay

Abbulu Choudary, Rajahmundry (AP)

Disliked: Room comfort
House keeping needs improvement
House keeping needs improvement. Tourist information is not accurate and sufficient. No thermostat for Air condition blower. Room service food taste not good at all.

4/10 Poor

Jagdeep, Belarus

Liked: Cleanliness
Disliked: Staff & service
Poor service. Refused to give breakfast.
The hotel was in more or less good condition, some sockets needed to be fixed, and room do need renovation. otherwise sheets and bathroom seemed clean. What upset me was the hotel management. I was booking a room and on hotels.com breakfast was stated to be included in my booking, so was written in my confitmation email. Next day I had to go to the hospital on empty stomach, so I would not attend a buffet breakfast, which the hotel offers, and asked the management to pack 3 idlis for me. However that seemed to be a huge problem, according to the hotel management, my room didnt include breakfast and however I showed them my hotels.com booking confirmation , they refused to accept it and insisted that the room i booked had no breakfast included. That was an example of lack of hospitality training, i'm sure 3 idlis out of hotel's buffet would cost them nothing, but they made a big deal out of it , were arguing with me for half an hour and refused to understand my position of the customer, who booked with certain conditions and their miscommunication with hotels.com should not affect me and the service i expected to get. For the business type of a hotel that they are trying to present themselves as - its a very poor service.

4/10 Poor

dr ajit

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel in the midst of an unclean locality.
Staff found sleeping at a given time of the day at reception. Awful gym and pool not temp controlled. The gym floor was quite shabby.

6/10 Okay

Verified traveler

10/10 Excellent

tara, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent amenities and polite staff
Really good and informative staff

2/10 Terrible

World Traveller, C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!
Paid for a double deluxe room. Turned up to a standard twin. When I asked them why, they said because I turned up late, and they sold the room, whilst laughing. This is not in their T&C's and 'late arrival guaranteed' when purchasing was stated. They told me it was nothing to do with them, complain to expedia. The rooms are nothing what they look like in the photos! Awful! DO NOT STAY HERE!!!!

10/10 Excellent

Vivek, Nagpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and location
We stayed hotel or just one day but stay was pleasant. Food is good if not great and little costly. But overall experience was wonderful. most imprtantly staff is very co-operative. that made our stay awesome.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad exprience
rooms are very small as per hotels tariff..swimming pool is under construction in this summer time

4/10 Poor

PC

Disliked: Staff & service, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

10/10 Excellent

Baskar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

kuldip, Ludhiana, Punjab, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice mid range hotel
nice and clean rooms ,very well furnished , excellent lobby and restaurants , great staff made our stay very comfortable . though we stayed only for a day but will surely come back for a longer stay

8/10 Good

MD, Panjim, Goa

Liked: Cleanliness, property conditions & facilities, room comfort
Stay away from breakfast!
Lovely hotel with pleasing staff. Expensive wifi & pathetic breakfast, juice was completely diluted!. Japanese restaurant is lovely, Indian food average!

4/10 Poor

Viv, Bangalore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay at Hotel Presidency Cochin..
Stay here only if you have no choice or just passing thru Cochin. The roofs in the corridors leaked and the whole hotel had a overwhelming stale smell. Overall very disappointing...

4/10 Poor

Anand

Disliked: Staff & service, property conditions & facilities, room comfort
Not a good experience
Though the hotel is located in a good place, I'm not that satisfied with the hotel service. I took two rooms and in both the rooms there was no hot water. For each and everything, one need to call front desk or room services several times to get the requested things been done. The restaurant is good and the people there are courteous to some extent. Overall not a good/pleasant experience.

8/10 Good

vani, rsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

we were given a standard smelly room although we booked a delux room and paid for it. when we complained they changed to delux room but not that great. on the website it looked .v ery nice. the staff very polite .