Ratings based on 315 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Convenient stop on way to someplace else

Posted Aug 17, 2017
Pros: convenient, pleasant knowledgeable staff, reasonable rates
Location: plenty of eating options reasonably close, reasonably close to U.P. State Fairgrounds if you're interested in that. We weren't there to sight-see.
We stayed on a Thursday & a Sunday night while on our way to & from a family reunion elsewhere in Michigan. On Thursday night, the bed was uncomfortably SOFT; not pleasant for someone with a bad back! We were close enough to the lobby to be able to use the microwave without a long walk to & from. Our second night was on Sunday night; that night the firmness of the bed was just right, my back thanks you! One of the things that was frustrating on Sunday was that we were at the far end of the hall from the lobby microwave. I like a glass of warm milk at bedtime (it helps me sleep) & the long walk with a glass of milk was a bit annoying. RE: WiFi...on Thursday night, it worked quite well; on Sunday night, I had difficulty making & keeping a good connection. Not a big deal since I didn't need to use it for much but I'm sure someone who needed it for more than I did would have been unhappy with the connection. Continental Breakfast was OK, we've had better, we've had worse. We always carry snack foods with us so it wasn't a big deal. KFC & Culvers, our choices for evening meals, were both reasonably close as was the Walgreen's. Noise levels both nights were minimal, almost TOO quiet; we live in a large city where sirens, traffic noise & other noises are normal sounds for us. Other than the soft bed on Thursday night & the WiFi connection issue on Sunday night, the accommodations were very good. We've stayed here in the past & will do so in the future, if need arises.
Comment from Hotel Management
Aug 18, 2017 by Ricky, Hotel Management
Thank you so much for your wonderful and detailed review. We're so pleased to hear that you enjoyed our convenient location, clean and comfortable room .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
I slept well. Thank you. I don't know what more to write
2 out of 5
by A verified traveler from michigan

Not cool

Posted Jul 10, 2017
I had asked housekeeping for clean towels in am of 2nd day and gave them all the dirty towels as we were staying 2 nights and told them no need to clean room after we left they still entered our room and had adjusted the ice bucket folded toilet paper etc and I'm sure perused our belongings which were open and laying about not cool
2 out of 5
by A verified traveler from Wenatchee, WA

Could do better.

Posted Jul 10, 2017
Cons: Get new/clean pillows.
I stayed here last fall, and remember it as being a good value. Returned this year and was not as impressed. My room was not cleaned after the first night, even though I was out before 9 AM. It was cleaned the following day. The breakfast buffet is nothing to write home about. What bothered me most was that the bed/pillows had a distinct odor. I assume there were fresh sheets and pillowcases when I got there, but it was almost as if the pillows themselves were old and not clean. That alone will probably ensure that I won't be staying here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to fairgrounds

Posted Jun 28, 2017
Stayed one night in the pouring rain. Good breakfast....always enjoy the waffles!
Comment from Hotel Management
Jun 30, 2017 by Ricky , Hotel Management
“Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologise that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.Looking forward to see you again in the near future.”
3 out of 5
by A verified traveler

Supr 8

Posted May 11, 2017 on Hotels
Stay was fine. Relatively quiet. Updated older facility. Breakfast average.
Comment from Hotel Management
May 17, 2017
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property !!
3 out of 5
by David

Disappionted

Posted May 10, 2017 on Hotels
The room was great; the pool was not up and running and I was given a run around and told the heater was not working. Given a reduced rate; but the Pool and Jacuzzi was the reason for booking 4 days; left after 3 days.
Comment from Hotel Management
May 17, 2017
Thank you for taking the time to review our property. I would like to personally apologize for pool closed . we are working on it . We appreciate your business, and we hope to have another opportunity to serve you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
Nice hotel, spent the night there on our way back home in Dollar Bay, Michigan.
Comment from Hotel Management
May 17, 2017 by Ricky , Hotel Management
We always appreciate the positive comments left by the most important people in our world; our guests. I am glad that you enjoyed your stay with us, and that our staff have gone above and beyond in terms of service!!
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Staff was very accommodating as we had an afternoon wedding to attend and they made sure our room was available early do we could change clothes before the wedding
3 out of 5
by A verified traveler

Not Again!

Posted Oct 10, 2016 on Hotels
The room smelled very bad, wasn't sure if it was musty or carpet glue but I ended up getting very sick. There was a cockroach running across the bathroom floor and a huge black spider by my bed. Not going there again!