Ratings based on 264 Verified Reviews

4.5 out of 5
80% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 6, 2018
We had a great stay last week at the Holiday Inn. What I have always loved about this hotel is the location. You can walk to many restaurants, Cima Hospital and Avendia Escazu (for shops and movies). The thing I haven't loved is the staff. This visit was completely different. The staff was great! Helpful and smiling. Additions like Yekel in the front and Pablo in the restaurant are perfect. The room is comfortable. I will be back.
Comment from Hotel Management
Jun 7, 2018 by Eduardo Viquez - Front Desk Manager, Hotel Management
Dear Scott Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
3 out of 5
by A verified traveler from Play Bejuco, Costa Rica

Posted Jun 5, 2018
We stay here often because of the hotel's proximity to CIMA hospital. I have reviewed before but this time I did want to mention the quality of the breakfast. We ordered room service one day. Other than the fruit it was basically inedible. I'm not sure what was done to the bacon, perhaps they boiled it or scraped it from the bottom of the buffet warmer. The scrambled eggs were watery and ice cold. The toast ... well, for lack of a better description, was dry powder. Another day we went to the buffet. I ended up just drinking coffee and my husband had fruit because everything was so unappealing ... tray after tray of brown mush. The only meat served was luncheon slices, although they did have a good selection of brownies. Very disappointing.
Comment from Hotel Management
Jun 7, 2018 by Eduardo Viquez - Front Desk Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

The only place I will stay

Posted Jun 2, 2018
When I am in Costa Rica this is the only place I will stay before heading out to the beaches and the mountains. The location is perfect with a place to rent a car nearby. Avenida Escazu and the mall are all within walking distance. So is the Jazz Cafe and many restaurants
4 out of 5
by A verified traveler from Costa Rica

Posted May 31, 2018
Had a nce experience. Staff was great! Carpet in hallways needs to be cleaned. Lamp shades in our room hadn't been dusted in quite awhile but the rest of the room was clean.
Comment from Hotel Management
Jun 2, 2018 by Eduardo Viquez - Front Desk Manager, Hotel Management
Thank you so much for your review of our hotel. We appreciate your loyalty as an [INSERT STATUS HERE IF APPLICABLE: Gold Elite, Platinum Elite] IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
1 out of 5
by A verified traveler

Posted May 30, 2018
Comment from Hotel Management
Jun 2, 2018 by Eduardo Viquez - Front Desk Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Great location and clean rooms

Posted May 9, 2018
Location is great as it is near lot of restaurants and the multiplaza mall. The staff was super friendly and Professional. I used the pool, which is prettt small but it was clean and heated, the gym was small but equipped with cardio machines and free weights. The only thing I will suggest for the hotel to do is to fix the water pressure on the shower; it was pretty bad on mine room atleast, but overall great experience.
Comment from Hotel Management
Jun 2, 2018 by Eduardo Viquez - Front Desk Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel and great stuff

Posted Apr 13, 2018
let me check in early and helpful stuff, very happy.
Comment from Hotel Management
Apr 16, 2018 by Eduardo Viquez - Front Desk Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2018
Friendly crew and clean room. I arrived early and was let in without any problem. Very happy with this hotel.
Comment from Hotel Management
Apr 2, 2018 by Eduardo Viquez - Front Desk Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
4 out of 5
by A verified traveler

Posted Mar 21, 2018 on Hotels
Stay there often and like it's location, think it is a bit expensive but overall it is a very good place to stay. Annoyed that they charge for bottled water since San Jose water has a very chemical taste.
Comment from Hotel Management
Apr 16, 2018 by Eduardo Viquez - Front Desk Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Met the need

Posted Mar 18, 2018
Booked this hotel for a night because I was being picked up there the next morning. The room was clean and the hotel staff were very helpful. Only 'comment' is that the 'pool' is really not big enough to be called a pool and there should be a complimentary bottle of water provided in the room.
Comment from Hotel Management
Mar 21, 2018 by Txt-GBorralles, Hotel Management
Dear Paul, Thank thank you for giving us the opportunity to host you during your visit to the country. We will share your comments with our team and follow up your recommendation referring the plunge pool and the bottle of water. Thank you again for your preference! Best regards, Gabriel Borralles General Manager