Ratings based on 688 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Good deal!

Posted Jan 10, 2018
It was a good experience and a good deal! We liked the hot tub,the small gym. It's too bad the hotel has only showers and not bath tubs.... I was not not walking distance to any mall or eating areas, they do provide transportation to those areas. The breakfast was great!
Comment from Hotel Management
Jan 10, 2018 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from balrimore

Lovely

Posted Jan 7, 2018
Everyone was friendly and helpful. The hotel was new clean beautiful The rooms were large bathroom New lovely linens.
Comment from Hotel Management
Jan 9, 2018 by Juan Villalobos/Operations Manager, Hotel Management
Dear Shaindy Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2018
It was a nice and clean hotel in San Jose. Close to the airport
Comment from Hotel Management
Jan 6, 2018 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Not so clean

Posted Dec 30, 2017
the pillows covers and coverlets with remarkable dirt stains
Comment from Hotel Management
Jan 2, 2018 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. Our apoligies for that issue with pillows, we alredy speak with the houseeping manager about this case.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
Nice hotel, clean, great location and comfortable
Comment from Hotel Management
Jan 2, 2018 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto,CA

Excellent service, value for money

Posted Dec 27, 2017
Very well maintained hotel in an area with good malls and restaurants around. Extremely helpful staff( must mention - Maria at the reception provided a great customer experience. I would recommend this hotel to anyone travelling to Costa Rica.
Comment from Hotel Management
Jan 6, 2018 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest We appreciate your comments and suggestions about our hotel, which help us to reinforce our objectives and maintain the best service. We will congratulate Maira she will also be rewarded for the good service provided to you, the service is one of the strong skills of our hotel, that we work every day to improve. We are at your service for future reservations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice to rest

Posted Dec 25, 2017
Wonderful stay in this hotel Really nice everything
Comment from Hotel Management
Dec 26, 2017 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2017
Very nice place to stay, people always is willing to help in case you need something.
Comment from Hotel Management
Dec 18, 2017 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Playa Negra

Great Location

Posted Dec 10, 2017
Pros: Location Bedding
Cons: Clean Bedding Maintenance, general.
Location: My Favorite
I like to stay in this hotel because of the location, best for me in Escazu, two easy road access to get in and out to Hotel. I have been coming to this hotel for a few years now and I had noticed a few little details in housekeeping and maintenance going down as well as only giving you a single shampoo conditioning little bottle rather than like it used to be before, shampoo, conditioner, body wash and body lotion. Some moldy corners in shower and stinky pillow, room had a little bad odor probably from previous guest. This is for the management to keep it up to its better standards, I want to come back and stay with you again.
Comment from Hotel Management
Dec 20, 2017 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Well equipped, facility in excellent conditions, good service.
Comment from Hotel Management
Dec 11, 2017 by Juan Villalobos/Operations Manager, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.