Ratings based on 53 Verified Reviews

4.1 out of 5
100% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by Graham

Too hot to handle

Posted May 20, 2017 on Hotels
The air conditioning in the rooms didn't work. The room was so hot that I was unable to sleep, despite having the aircon set to 15degrees and full fan on cool! My colleague in another room found exactly the same. Difficult to find someone to serve or pay in the bar in the evening, but they did have an excellent collection of fine whyskies to try!
Comment from Hotel Management
May 29, 2017
Dear Graham, Thank you very much for taking time to write a review of your stay in our hotel. First of all I want to apologize for the inconvenience you had during your stay. Due to we have a central heating / air-condition system and we just switched it the week of your stay, it might have been not that cold as it should be. For sure it also would have been a pleasure for us to assist you here directly at the hotel, for example to change your room. We hope to see you again to assure you from our high service standards. Kind regards Sabrina Heyel Front Office Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2017 on Hotels
4 out of 5
by Moshe from Israel

Good place to stay on business, if you have a car

Posted May 16, 2016 on Hotels
Stayed 2 nights on business. The hotel well located outside of Frankfurt , 10 minutes drive. Room was comfortable and nice size. Well equipped Gym, parking was plentiful. Serve a nice size breakfast
5 out of 5
by Terence

This traveler left a rating score only Posted May 1, 2016 on Hotels
4 out of 5
by A verified traveler

Excellent Customer Service

Posted Apr 19, 2016 on Hotels
Pros: Close to Eschborn if you are working in the area. 20 minutes walk to Eschborn Sud station and is only a further 15 minutes to Frankfurt Hbf, where trains run approximately 10 to 15 minutes at a time. All the staff excellent customer service and friendly and polite, especially Frau Kleiffmann. Rooms are of an extremely good size, breakfast is good, as is the bar. Cons: Nothing in the area to visit during the evening. No english-speaking TV channels available. Wi-Fi extremely poor, bearable from the lobby but still glitchy during peak use. Hotel doors can be heard slamming very early and/or very late, cannot rely on other guests being considerate about this. If you intend to see stuff out of working hours, it is a pain to get to and from, unless you can afford taxis regularly.
3 out of 5
for Students
by A verified traveler from San Diego

Quite nice but better Wi-Fi infrastructure...

Posted Mar 21, 2016
Pros: Nice people and location
Cons: Wi-Fi speed and coverage.... even with some charges,, horrible for the business people, indeed..
Conveninent location and nice people but always tough to get Wi-Fi coverage even close to the Router area.. Only disadvantage..
3 out of 5
for Everyone
by A verified traveler from taipei

The room is clean but the location is a bit far.

Posted Jan 20, 2016
The room is clean snd good staff service but the location is a bit far from metro not the walking distance.
5 out of 5
for Everyone
by A verified traveler from Germany

Everything was great.

Posted Dec 12, 2015
Pros: Everything
Cons: Nothing
Location: Shop, eat, work.
Great clean hotel. Nice, modern, super friendly staff - nothing wrong at all. Great wi-fi. Plenty of restraunts.
4 out of 5
for Everyone
by A verified traveler from San Diego

Unexpectedly nice stay!!

Posted Oct 1, 2015
Little difficult to google their location even through a navigation, but the rest of experience was more than satisfied..
4 out of 5
by Nilesh

Best Western Hotel IO

Posted Sep 14, 2015 on Hotels
Nice clean modern hotel, a bit out of the way for restaurants so until you want Burger King or KFC your obliged to eat in the hotel, which to be fair isnt bad.