Ratings based on 506 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Zurich in a chair because the bed is to hard!

Worst bed ever!

Posted Apr 16, 2018
The bed in this hotel was so hard the floor was softer! When I went to the front desk the only thing they could do was offer another blanket to pad the hard mattress! The hotel was also a good ways from downtown Zurich! The state prison in Florida has better beds!
Comment from Hotel Management
Apr 16, 2018 by Alexandar Bengoechea, Hotel Management
Dear Roy, Thank you very much for your honest feeedback. We hope to see you back at some time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.

Posted Apr 11, 2018
Pros: Breakfast and the bar.
Cons: Location.
Location: As I said the location was something go was disappointed in and I didn’t find a lot of things central to this hotel
If you are looking for close proximity to old town Zurich this is not the hotel for you. I did like this hotel but I not sure if you could get that modern facilities near Old Town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel slightly far from the main station

Posted Apr 5, 2018
Pros: Spacious room, comfortable
Cons: Housekeeping, attention to details, seats at the lobby
Location: Location was subpar as it was far from any interesting shops and from the train station.
Hotel was pleasant and big, but housekeeping was poor. They kept missing out on giving us hand towels and face towels and even after calling the reception, body towels were given to us. It happened for 3 nights we stayed there. Location was 1 train station away from the main station which will be troublesome if you take a train from Zurich airport. Do note that it is still a 5 mins walk from the train station to the hotel and add a few more minutes if you have baggages. Hence, i would not really recommend this hotel if you have too much baggages. There wasn't much to do in the vicinity as well as it was mainly offices/residences. However, counter staff were great and provided good services.
4 out of 5
by Bessie

Posted Jan 6, 2018 on Hotels
Free airport shuttle service would have been a plus factor. Add another toilet inside the bathroom. Seal off the 2nd door near the bed, after all, this is a family room.
Comment from Hotel Management
Feb 20, 2018 by Alexandar Bengoechea, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth. WA

Staff are the key.

Posted Jan 6, 2018
We stayed at The Renaissance /Zurich on two separate occasions in Dec/Jan -2017/2018 and were very happy with our stay. Not a luxury hotel but more than adequate in comfort, facilities decor and ease of transferring around the small city of Zurich. The front desk staff were exceptional and special mention to Chris who was very kind, charming and went the extra yard to make us welcome. Likewise bar staff and housekeeping. Thankyou one and all. Chris managed an early check in for us for which we were deeply grateful as we’d just arrived on an early flight from the other side of the world! My one regret related to a member of the wait staff in the restaurant during the breakfast buffet. Tall and fair she gave an overall impression of wanting to be anywhere other than where she was. She was unsmiling,unwelcoming and ultimately unhelpful when I asked very politely if my hot breakfast could be zapped in a micro wave as it was STONE COLD and totally inedible. I understand how hard it must be to keep food warm for lengthy periods of time but that does not give the staff the right to sigh loudly and portray an air of righteous indignation when a guest has approached them in a polite way to ask for an essential. This young woman should not be employed in customer service if she remains hostile and unfriendly! Unfortunately just an incidence such as this has a negative effect on the whole brand.
Comment from Hotel Management
Jan 30, 2018 by Jens - Rooms Operations Manager, Hotel Management
Dear Sam F., Thank you very much for choosing Renaissance Zurich Tower Hotel for your recent visit. I am especially thrilled to pass on your warm words to Chris. I truly appreciate your open and honest feedback and would like to apologize that certain aspects of your stay were not perfect. Rest assured we will follow-up on your points to ensure these remain isolated issues. We hope you choose to visit us again soon. Very best regards, Jens
1 out of 5
by A verified traveler

Much worse than I expected for 4/5 Star reviews

Posted Jan 2, 2018
Pros: Nice Lobby, clean Car Park.
Cons: Learning to care for their paying Customers.
Location: Location was good for us.
The room for a family of four adults had a WC smaller than a telephone kiosk. The Bathroom and WC were separated, complicating use. We were not told about Parking charges in advance. We ended up paying 98 Francs (£90) for parking the car for three nights. The room was not cleaned on the first day. The room was not supplied with sufficient toiletries, towels, etc for four adults. We had to constantly ask for tiny (slightly bigger than 50P coin) soaps, etc. Overall rating of the hotel and their treatment of their customers is “negligent”. We’ll never visit them again.
Comment from Hotel Management
Jan 30, 2018 by Jens - Rooms Operations Manager, Hotel Management
Dear valued guests, Thank you very much for choosing Renaissance Zurich Tower Hotel for your recent visit. I truly appreciate your open and honest feedback and would like to apologize that certain aspects of your stay were not perfect. Rest assured we will follow-up on your points to ensure these remain isolated issues. We hope you choose to visit us again soon. Very best regards, Jens
4 out of 5
by Jasmine

Posted Jan 1, 2018 on Hotels
Comment from Hotel Management
Feb 20, 2018 by Alexandar Bengoechea, Hotel Management
Thank you !
5 out of 5
by A verified traveler

Posted Dec 31, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2018 by Alexandar Bengoechea, Hotel Management
Thank you !
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Dec 27, 2017
Very convenient location to the train and tram stops. Only 2 stops away (roughly 15 mins) from the airport and 1 stop (7-10 mins) away from downtown area with major train and bus hub. Pleasant staff and rooms were well equipped. The hardwood floors were a nice touch but wish they provided slippers since the floor was a bit cold during our December stay. The bar area and restaurant were nice and staff helpful and friendly.
Comment from Hotel Management
Dec 28, 2017 by Jens - Rooms Operations Manager, Hotel Management
Dear Mara, Thank you very much for choosing Renaissance Zurich Tower Hotel for your recent visit. I truly appreciate your feedback and look forward to welcoming you back in the not too distant future. Very best regards, Jens
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Dec 23, 2017
Check in / check out was smooth. They allowed us to check in early. The family room was big and the beds were comfortable. The tram stop and train station is near by. So we didnt have to take taxi from air port or to the city. Since the hotel is in the technopark area, don't expect great views. On the second day they had removed the used toiletries and didn't replenish with new ones. In spite of requesting the customer service when we returned in the evening, they supplied only on the third day. No slippers were provided. Overall, it was a good stay.
Comment from Hotel Management
Dec 28, 2017 by Jens - Rooms Operations Manager, Hotel Management
Dear krish, Thank you very much for choosing Renaissance Zurich Tower Hotel for your recent visit. I truly appreciate your open and honest feedback and would like to apologize that certain aspects of your stay were not perfect. Rest assured we will follow-up on your points to ensure these remain isolated issues. We hope you choose to visit us again soon. Very best regards, Jens