Ratings based on 538 Verified Reviews

3.8 out of 5
67% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from carlsbad

Best ever

Posted Oct 14, 2017
The people place and things are amazing. What a great place
Comment from Hotel Management
Oct 14, 2017 by Front Desk , Hotel Management
We are glad to hear you enjoyed your stay! We would like to thank you for writing us a great review. We were happy to have you & hope to see you again. Best regards Tuscany Hills Retreat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Great space, comfortable bed, friendly staff, great view. The only missing item was lack of coffee machine.
Comment from Hotel Management
Oct 14, 2017 by Front Desk Staff, Hotel Management
We are glad you guys like the place & thank you that in your busy day you had time to write us a review. Our apologies for not offering you a coffee machine for your room. We will be happy to see you again. Best regards Tuscany Hills Retreat.
1 out of 5
by A verified traveler

Worse run place I have ever stayed at.

Posted Sep 24, 2017
Don't bother with this place. The management and the facilities are both in need of some professional attention. We arrived to no water and was told it would be on in an hour. 5 hours later no water and no one answering phones and no emergency number listed. 13 hours later and still no water and no one contacting us. We left. An awful experience.
Comment from Hotel Management
Oct 16, 2017 by Front Desk, Hotel Management
Thank you for taking the time to give your feedback. We really do appreciate it. We are extremely sorry about the circumstances regarding the water. Unfortunately during construction of our new ponds a pipe was broken, it was not something we had planned. We did have someone come out to fix the pipes and get the water back up and running as quickly as we possibly could. We hope you do decide to visit us again in the future. Best Wishes, The Staff at Tuscany Hills Retreat
5 out of 5
Recommended
for Everyone
by A verified traveler from California

San Diego getaway

Posted Sep 22, 2017
My husband and I were very comfortable, It was very quiet and pretty. They were doing construction on the under bridge pawn. While swimming we had the pool to ourselves. It wasn't too clean lots of bees. An two groups of people touring the place for events. We were told we could go to the pool, the soaking pools, or the front to enjoy the view next to fire pits. But all lights were out. We tried calling after hours number but no answer. We went to soaking pools in the dark using our phones as flashlights. We told the front desk while checking out. An she said someone probably disconnected lights when doing the construction. They should have staff or a working number for guests to get ahold of someone through the night need be. The room was very comfortable and nice. We will try Tuscany Hills out again in the future.
Comment from Hotel Management
Sep 28, 2017 by Front Desk, Hotel Management
Hello Teri, Thank you for the review! We are happy to hear you enjoyed your stay. We are sorry about the lights being out. We are currently working on fixing that. We look forward to seeing you on your next visit! Best Wishes, The Staff at Tuscany Hills Retreat
3 out of 5
by A verified traveler from Eugene, OR

Quaint. . .

Posted Sep 19, 2017
Pros: It's potential, it was also very quiet.
Cons: I think I pretty much summed that up above
This could be a great place if a little effort was put forth. The front desk gal was late every morning and coffee was never ready by 8:00am. Come on, coffee is a must. The grounds have great potential but it took all my willpower NOT to pull weeds when I would walk the paths from the room to the pool. The concept of the soaking pools is awesome. . .a little cleaning up around the area and they would be great. I am NOT super picky, believe me. I am being kinder then anyone else in our group would have been. Spend a little time and money and you will have a wonderful little place here.
Comment from Hotel Management
Sep 20, 2017 by Staff at Tuscany Hills, Hotel Management
Hello Dayl, Thank you for taking the time to leave us some feedback. It gives us the opportunity to see what needs to be done to help improve our property. Also, our front desk opens at 8:30 am. Our staff starts arriving around 8 am. We hope that you will visit us again in the future. Best Wishes Best Wishes.
1 out of 5
by A verified traveler from Las Vegas, NV

Room was like a sauna!!

Posted Aug 9, 2017
Pros: Location
Cons: Everything needs to be improved. The rooms need to be completely re-done. A/C units need to be installed! Grounds need maintained!
Location: The ONE and only reason we stayed here is the closeness to family nearby- theres really nothing else close.
Terrible! The only a/c in our room was a portable unit. It was not nearly large enough to cool our room. It was like a sauna both nights! The a/c unit was so loud, we couldn't get to sleep so we opted to turn it off and open the windows, which had NO screens!!! Still stifling! The sheets were stiff and scratchy. They only give you 2 pillows per bed, with mis-matched pillow cases. I called to ask for extra pillows and bedding for the pull out bed. No one ever brought anything! The beds were not attached to anything and moved every time you touched them. There were 2 chairs on the rickety balcony, only one of which was usable as the other had no cushion and was missing straps. I didn't feel the floors were clean, the bathroom was decent. All in all, terrible experience. Very expensive for the lack of quality! Highly disappointed!
1 out of 5
by A verified traveler from Idaho

Belongs in a ghetto

Posted Aug 8, 2017
Pros: Nothing
Cons: Everything. Gut it, and start over!
Location: I suppose if you golf, it is on a pretty good golf course, but nothing is really nearby.
The room was filthy, smelled musty, with torn carpet, cracks in the door, outdated, poor TV reception, the toilet seat didn't fit (standard seat on a elongated toilet). No headboard on the bed, but holes in the wall where it would fasten. Cracks in the front door which showed through to the outside. Absolutely the worst hotel I've ever been in!
Comment from Hotel Management
Sep 13, 2017 by The Staff at Tuscany Hills Retreat, Hotel Management
Hello Keith, Thank you for taking the time to leave your review with us. We appreciate your valuable feedback. We are disappointed to hear about some of the problems you experienced and we are working on upgrading the remainder of our rooms. We hope that you will give us another chance and visit us again in the future. Best Wishes
4 out of 5
by John

Excellent customer caring and peaceful site.

Posted Jul 19, 2017 on Hotels
The check-in was great. I was arriving late and the staff actually read my comments from booking and called to make sure I was going to be able to find them easily. They went out of their way to make the welcome a friendly one. With I had brought spouse so she could have enjoyed the retreat while I was out working. It looked so peaceful and inviting.
Comment from Hotel Management
Sep 13, 2017
Hello John, Thank you so much for your kind review. We are very happy to hear you enjoyed your stay with us. We look forward to seeing you - and your spouse- again soon. Best Wishes, The Staff at Tuscany Hills Retreat
2 out of 5
by Todd

Not pleased anymore

Posted Jul 17, 2017 on Hotels
We've stayed here Three years in a row now, but this will be the last. The dog fee was $35, but now it is $100, and no dog extras, no bowl, no treats, no trash cans around the facility to utilize except in areas where dogs are not allowed. Just paid $386 to stay one night. The place is average to run down, the little portable AC could not keep up with the temperature, and at night it still remains as loud, so hope you like white noise. Ciao THR
Comment from Hotel Management
Sep 12, 2017
Hello Todd, Thank you for taking the time to give us your feedback. We are very sorry to hear that your stay was not up to the standard you've come to expect from us. We will use your feedback to address the problems you had with your AC unit. We will also try our best to be better accommodating to our little fur friends in the future. We do hope that you will visit us again. Best wishes, The Staff at Tuscany Hills Retreat
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted Jul 10, 2017 on Orbitz
Nice little get away from LA stress, the surroundings are beautiful