Ratings based on 679 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by David

Great staff

Posted Aug 9, 2017 on Hotels
The overall experience was great. Jay, the general manager for the hotel, was absolutely awesome! One girl was on her first day and she was great, very professional. It's about a 5-10 minute walk from the beach which was perfect. Great place to stay!!
Comment from Hotel Management
Aug 15, 2017
Good morning David.. Thank you for the comments. Ashley it was her first day and she is great. Thank you I will pass it on. I hope to see you again when we reopen next summer. Have a wonderful August The English Inn team
4 out of 5
by A verified traveler

A fine place to stay in Victoria area.

Posted Jul 29, 2017 on Hotels
The Inn was fine. It was in a nice neighbourhood. My room was clean and had the usual amenities. There was no place to work on a lap top in the room. The staff were friendly. Due to the age of the building, electrical plugs are at a premium. I did find an extension cord in my room which I assume was meant for plugging in phones and laptops. The only suggestion I have would be that the music downstairs either not be turned on until maybe 8am or kept low (background noise), I was regaled with rock a bit too early for my liking (7:30am). And the music clearly heard in my room late at night. I did hear someone complain around 10:30pm and the music was either turned down or off. I don't think the staff realize how the sound travels up the staircase.
Comment from Hotel Management
Aug 5, 2017
Thank you for taking the time to add your comments. The music is on the list for us to turn speakers off at 10pm. I will remind the team to do this as we know how the sound can travel. Thank you again
4 out of 5
Recommended
for Everyone
by A verified traveler from tennessee

Posted Jul 26, 2017
Very charming, great breakfast, nice staff. Building could use some maintenance and cleaning person between nights stay could have cleaned better. Beautiful gardens and old character that is so enjoyable. Steps hard for older ones.
Comment from Hotel Management
Aug 5, 2017 by jay, Hotel Management
Thank you for the review. We are excited to let you know the hotel will be closed for a full renovation starting October 1st and plan to reopen early Summer 2018. We will be adding 14 more rooms and a spa.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maple Ridge, BC

Posted Jul 26, 2017
Beautiful mansion and gardens. Friendly staff. Breakfast a little limited. Coffee was a little cold. Nevertheless, the beauty and serenity of the place was worth the visit. Would come again.
Comment from Hotel Management
Aug 7, 2017 by Jay smith, Hotel Management
Thank you for the review. We are closing this October for a very exciting renovation. The entire hotel will be done a new restaurant and spa plus 14 more rooms will be built. I hope you will come back and see us. I will guarantee very hot coffee. Have a wonderful summer.
2 out of 5
Recommended
for Everyone
by A verified traveler from Spokane WA

Noise issues

Posted Jul 21, 2017
Pros: The ambiance of the era, the buildings beauty as well as the immediate yards in back, and the lovely young lady named Jamie at the check-in desk.
Cons: See suggestions for noise reduction above. And adding Air Conditioning to rooms.
Location: Short drive to the Marina and Empress Hotel and Parliment Bldg.
We truly loved this beautiful old mansion/hotel, the staff were very nice, and the room was huge, clean and nicely furnished. BUT.....the floors are wooden, and the guests staying in the room above us walked like they were large land animals all evening, and everything they put down on the floor, as well as the walking, made a LOT of noise. We could not sleep until THEY finally got into bed and STAYED there! We do understand it is an old building, but noise insulation or floor noise reduction retro-fitting NEEDS to be done. Or one must insist on a top floor room, though since there is no A/C in any rooms, in the Summer they are stifling hot until sundown. All in all, we still enjoyed the stay for 1 night.
Comment from Hotel Management
Jul 21, 2017 by Jay smith, Hotel Management
Thank you for your comments. Please always feel comfortable to contact us in case of noise or any issues. Thank you for the comments about Jamie I will pass it on. The hotel will be closing in October for a full renovation. This will include AC and a new restaurant, lounge, spa and adding 14 more rooms. We are very excited. I am always happy to communicate to other guests if someone has an issue with noise. We look forward to hosting you next year after we open. Thank you and have a great summer
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Loved it

Posted Jul 19, 2017
Great place. 5 min walk to the beach Close to public transportation
Comment from Hotel Management
Jul 20, 2017 by Jay smith, Hotel Management
Thank you for your comments. We hope to see you again soon. Have a lovely summer
3 out of 5
by Cynthia

The Once Grand Old English Inn

Posted Jul 16, 2017 on Hotels
My room had dust bunnies under the table holding the telephone. Unfortunately, it was very noticeable. The coffee maker in the room had not been emptied and there wasn't any powdered milk. There was lots of sugar or Splenda but I don't use any of these products. When I arrived back at the hotel it was after 9:30. I knew I couldn't get in the front door so I went around to the back. It was very dark(black) but luckily there was light around and over the door. Still, it was very unnerving. Once inside, I was hoping to get a drink of water. In the past a fresh, cold jug of water with ice cubes and slices of lemon and fruit was situated in the lobby but there was nothing to drink. There weren't other people around, either staff or visitors, so I felt like I was all alone in the place. A bit like staying in a haunted house really. I have stayed at the English Inn before and enjoyed my stay so I hope that it will return to it's former pleasant state. The breakfast was great and the staff was friendly and helpful. Also, despite my negative review, I did like staying at the Inn and will be back!
Comment from Hotel Management
Jul 20, 2017
Thank you for your comments. I have shared this with the desk staff and housekeeping. I will see why the back lighting is not working to guide you to the door We were not aware. We are now here till 11pm every night. The hotel closes so the next time you stay the hotel will have gone through a full renovation. I appreciate you still enjoyed the service and will look forward to seeing you next year. Plans to open is July 2018.
5 out of 5
Recommended
for Couples
by A verified traveler from Calgary

Honeymoon suite stay

Posted Jul 16, 2017
Pros: Tranquility and comfort
Location: A quiet residential location a short drive from downtown restaurants
Very quiet, spacious room, beautiful building & gardens
Comment from Hotel Management
Jul 20, 2017 by Jay smith, Hotel Management
Thank you for commenting. Glad you choose to have your Honeymoon with us. We have people back every year some that were married here over 40 years ago. Please come back anytime have a wonderful summer
5 out of 5
Recommended
for Everyone
by A verified traveler from O.M Ontario, Canada

Nice hotel

Posted Jul 14, 2017
Excellent hotel. Very quiet, the room was clean.
Comment from Hotel Management
Jul 15, 2017 by Jay smith, Hotel Management
Thank you for taking the time to write your experience. We hope to see you again. We will be closing in October and reopen the hotel summer of 2018.
5 out of 5
Recommended
for Couples
by A verified traveler from Mississauga, Ontario

Beautiful hotel well situated

Posted Jul 7, 2017
Pros: The old style decor.
Cons: They are upgrading everything and adding 14 rooms from this October to May next.
Location: Easy access by car and there are city buses just around the corner to get you to downtown in less than 15 minutes.
We only had a two nite stay but the scenery and grounds of the hotel are fantastic. We even got to see a family of dear (stag, doe and fawn) in the garden in the early morning.
Comment from Hotel Management
Jul 10, 2017 by jay smith, Hotel Management
Thank you for taking the time to review your stay. The deer visit daily event today I was greeted by three baby raccoons. We are very excited about the new and upcoming event facilities and expanded property. We hope you come back to see us in 2018.