Ratings based on 675 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hotel has outgrown its beauty from the past.

Posted Sep 18, 2017
Noise level is excessive from the third floor down. People who travel are not at all aware of time to be quiet either by strong footsteps to furniture movement at 1130 pm to 1 am. Parking is not secures outside of the building. Gravel are is not lit by nighttime. Breakfast was ok.otherwise my wife and I will not be back even after renovations in 2018.
5 out of 5
Recommended
for Everyone
by A verified traveler from victoria

Wonderful hotel experience

Posted Sep 5, 2017
I had a fantastic stay here. My room had everything needed and the staff was very friendly and accommodating.
Comment from Hotel Management
Sep 9, 2017 by Jay smith, Hotel Management
Good morning Laurie Thank you for the great review. We try hard to make sure the guests are all happy. We hope you will come back top see us once we reopen next summer. Have a wonderful weekend Jay
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna bc

Posted Aug 31, 2017
Staff were friendly and room was clean. Breakfast was limited however did the job. Grounds were well kept.
Comment from Hotel Management
Sep 3, 2017 by Jay smith, Hotel Management
Thank you for taking the time to comment. We hope you will come to see us when we reopen next year. I plan to have a hot breakfast next year once we complete the renovations. The staff are always happy to assit. Thank you
4 out of 5
Recommended
for Couples
by A verified traveler from Portland, OR

Old English Charm

Posted Aug 30, 2017
Pros: The hotel character and the outstanding staff were the highlights. The breakfast was excellent.
Cons: General cleanliness could have been improved as well as a much needed improvement of facilities. The noise level was high.
Location: The hotel was removed from the hustle of the city but close enough for convenience.
The staff was very accommodating and friendly. They made the stay special. The hotel itself is outdated and needs the facelift that is scheduled in October. We loved the neighborhood and access to downtown Victoria and the local parks. We enjoyed our stay.
Comment from Hotel Management
Sep 3, 2017 by Jay smith, Hotel Management
Thank you for taking the time to give us feedback. The team is great thank you for commenting. I will speak to the team about the cleanliness to. Our goal is to make sure everything is just right. We hope you will come back and join us again. Thank you
2 out of 5
by A verified traveler from kamloops bc

Posted Aug 28, 2017
Didnt even come close to expectations! Was told our room was there "crown jewel" ! No way . Didn't even have coffee cream or a a/c! On our 5 day trip it was the second worst place to stay and the most expensive!!!
Comment from Hotel Management
Sep 3, 2017 by Jay smith, Hotel Management
Hi Jeff I am sorry we did not meet your expectations. The hotel was build in 1906 and we do not advertise we have A/C . The room I think you were in was the crown jewel our honeymoon suite. We keep the creamers down stairs in the fridge and sorry if we failed to let you know on check in. We find the powered creamer is never as good as real cream. This was sent on your email confirmation and also posted on the site "PLEASE NOTE THAT WE ARE A STAIR ACCESS PROPERTY ONLY. Guest rooms with multiple beds are located on our top floor. The Inn does not have air conditioning but we are happy to provide fans". I am sorry you were not aware. We wish you a wonderful Summer.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Interesting character hotel

Posted Aug 26, 2017
Old english styled building making for a character style hotel Found staff friendly and helpful Some furnishings a bit old but believe the hotel is getting a refurbish at the end of 2017 so this will make it much better A little away from the town center but as we had a car there was no issue for us
Comment from Hotel Management
Aug 29, 2017 by Jay smith, Hotel Management
Thank you for taking the time to give us feedback. We are indeed doing a full renovation starting October 1st. We hope to be open summer 2018. We hope you can make it out to see us and what we have done. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice reminder of when I lived in England

Posted Aug 23, 2017
Excellent service Nice change from a regular hotel. Great breakfast and best croissants Ive had Some upgrades needed but overall a great stay
Comment from Hotel Management
Aug 25, 2017 by English Inn Staff, Hotel Management
Thank you for your feedback. We enjoyed having you as our guest. The English Inn Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Burnaby

Great stay

Posted Aug 20, 2017
Each room is unique and different. Staff are excellent and the location is great.
Comment from Hotel Management
Aug 25, 2017 by English Inn Staff, Hotel Management
Thank You for your feedeback! We enjoyed having you as our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler from tennessee

Posted Jul 26, 2017
Very charming, great breakfast, nice staff. Building could use some maintenance and cleaning person between nights stay could have cleaned better. Beautiful gardens and old character that is so enjoyable. Steps hard for older ones.
Comment from Hotel Management
Aug 5, 2017 by jay, Hotel Management
Thank you for the review. We are excited to let you know the hotel will be closed for a full renovation starting October 1st and plan to reopen early Summer 2018. We will be adding 14 more rooms and a spa.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maple Ridge, BC

Posted Jul 26, 2017
Beautiful mansion and gardens. Friendly staff. Breakfast a little limited. Coffee was a little cold. Nevertheless, the beauty and serenity of the place was worth the visit. Would come again.
Comment from Hotel Management
Aug 7, 2017 by Jay smith, Hotel Management
Thank you for the review. We are closing this October for a very exciting renovation. The entire hotel will be done a new restaurant and spa plus 14 more rooms will be built. I hope you will come back and see us. I will guarantee very hot coffee. Have a wonderful summer.