Pretty good hotel, but not amazing
Posted Aug 23, 2016
I stayed in this hotel for five days and four nights, to get a bit of a break. As someone who has travelled a lot through the Middle East and North Africa (Tunisia, Egypt, Oman, Dubai, Beirut, etc), I have developed what I think is a fair appreciation of this type of hotel, especially when advertised at 5*.
First of all, I wanted to comment on the hotel reception staff. They were exceptional. Not just in terms of service, but politeness, helpfulness, resourcefulness. Genuinely, they bring a smile to your face. The service by the pool was close to being very poor with just a blasé attitude about most things. To be served by the pool you had to try to catch the eye of a waiter, which often meant just getting up and going to them after 10 minutes. Then you would have to make your request 2 or sometimes 3 times before you got what you asked for. They didn't seem at all interested in serving people. A parasol was blown over by the wind onto people on a number of occasions (might I suggest buying a heavier parasol base?) and often it was other guests helping to remove it. Prices of anything on the menu were fairly steep (approx £3 for a soft drink, £5 for a beer, £15 for a fairly average whisky). Understandable that hotels charge a small premium, but I wouldn't pay £5 for a beer at the Hilton in London!
Room was fairly average, as were the facilities. I certainly wouldn't say at the level of 5* for North Africa or the middle east! Food was good but not much variation.