Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 339 de 1001 opiniones" "
10 - Excelente
339
Puntuación de 8, es decir, Bueno. Basada en 369 de 1001 opiniones" "
8 - Bueno
369
Puntuación de 6, es decir, Aceptable. Basada en 163 de 1001 opiniones" "
6 - Aceptable
163
Puntuación de 4, es decir, Malo. Basada en 51 de 1001 opiniones" "
4 - Malo
51
Puntuación de 2, es decir, Terrible. Basada en 79 de 1001 opiniones" "
2 - Terrible
79
8.4/10
Limpieza
8.2/10
Servicio y personal
7.6/10
Servicios
7.8/10
Condiciones de la propiedad
7.8/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Gemma
Viaje de negocios
11 feb. 2023
Le gustó: Servicio y personal
Gemma
Se hospedó 2 noches en febrero de 2023
6/10 Aceptable
Cliente verificado
3 jun. 2017
Bien para una noche, pero nada más
Demasiado cerca de la M25. Por la noche no se nota, pero a partir de las 6AM en un día de diario vibran las paredes.
Además es un hotel que usan viajes de estudiantes por su cercanía al aeropuerto, por lo que por la noche podría ser que hicieran ruido (a mi me paso a las 4AM).
Cliente verificado
Se hospedó 4 noches en mayo de 2017
2/10 Terrible
Cliente verificado
2 nov. 2014
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pesimo
Se encuentra super lejos del centro de londres muy muy lejos. Toma 2 horas llegar a londres. Miy mala la limpieza, habia in aroma muh dedagradable en la habitacion
Cliente verificado
8/10 Bueno
Rebecca
22 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely stay and good breakfast
Rebecca
Se hospedó 1 noche en abril de 2024
Respuesta de Asta Povilaityte - Assistant General Manager, el 23 abr. 2024
Dear Rebecca, Thank you for your kind review! We're delighted to hear that you enjoyed your stay and the breakfast. We hope to welcome you back again soon for another wonderful experience.
4/10 Malo
Kelly
Viaje familiar
13 abr. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The room was too hot! Could not sleep! Rooms are outdated and not planned out or set up very well!
Kelly
Se hospedó 1 noche en abril de 2024
Respuesta de Asta Povilaityte - Assistant General Manager, el 23 abr. 2024
Dear Kelly, We're truly sorry to hear about your discomfort during your stay. Your feedback about the room temperature and layout is invaluable to us, and we apologize for any inconvenience caused. Rest assured, we'll investigate the issues you've raised and take immediate steps to address them. Our goal is to ensure all our guests have a comfortable and enjoyable experience, and we appreciate you bringing these concerns to our attention.
10/10 Excelente
Jill
29 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good clean basic hotel. Dinner and breakfast were good. Staff were very nice and helpful.
Jill
Se hospedó 1 noche en febrero de 2024
10/10 Excelente
karen
Viaje con mascota, Viaje familiar
22 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean but small. Bed was very comfortable. Checkin and staff were very friendly and helpful. We needed more tea bags which staff gave us straight away. We sat and had toasted sandwich in the evening and a few drinks in the bar, all good. Plenty of parking and no noise from the main road. We reported the shower leaked but this didn’t stop it from being used. We could have done with more towels and better quality loo paper but again didn’t mar the stat. Would definitely stay again if in the area.
karen
Se hospedó 1 noche en febrero de 2024
Respuesta de Jolanta, el 23 feb. 2024
Dear Karen,It sounds like you had a generally positive experience! It's great to hear that the room was clean and the bed was comfortable. Friendly and helpful staff can really make a difference in a stay, and it's fantastic that they were quick to accommodate your request for more tea bags. Enjoying toasted sandwiches and drinks in the bar sounds like a cozy way to unwind. It's also a plus that there was ample parking and no disturbances from the main road.Noting the leaky shower and the desire for more towels and better quality toilet paper, those are definitely areas where the hotel could improve. However, I'm glad to hear that these issues didn't overshadow your overall stay. Thank you for sharing your feedback, and we look forward to welcoming you back if you're ever in the area again.Warm Regards,Jolanta, Team Leader
8/10 Bueno
Cliente verificado
23 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en enero de 2024
Respuesta de Asta Povilaityte - Assistant General Manager, el 24 ene. 2024
Dear Guest, Thank you for taking the time to share your feedback, and we appreciate your rating of 80/100. We value your input, and we're always eager to learn how we can enhance our guests' experience.If there are specific areas where you feel we can improve or if you have any additional comments, please feel free to share them with us. Your insights are important to us as we continually strive to provide the best possible service.We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,
8/10 Bueno
Jameelah
23 ene. 2024
Jameelah
Se hospedó 24 noches en diciembre de 2023
8/10 Bueno
Philip
Viaje de negocios
17 ene. 2024
Le gustó: Limpieza y servicio y personal
Perfectly fine hotel to stsy in for business, not luxurious, but, clean, tidy and good price point. Breakfast good
Philip
Se hospedó 1 noche en enero de 2024
Respuesta de Asta Povilaityte - Assistant General Manager, el 24 ene. 2024
Dear Philip, Thank you for your feedback! We're delighted to hear that you found our hotel to be a perfectly fine choice for your business stay. Your comments about the cleanliness, tidiness, and reasonable price point are greatly appreciated.We're glad you enjoyed our breakfast offerings. Your satisfaction is our priority, and we aim to provide a comfortable and convenient experience for our guests.If there's anything specific you'd like to share or if you have further suggestions, please feel free to let us know. We look forward to welcoming you back for another positive stay in the future.Best regards,
6/10 Aceptable
Joseph
5 ene. 2024
Le gustó: Servicio y personal y comodidad de las habitaciones
Joseph
Se hospedó 1 noche en enero de 2024
8/10 Bueno
Ryan
31 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Our stay was fabulous, great customer service and clean room.
Ryan
Se hospedó 1 noche en diciembre de 2023
8/10 Bueno
Paul
30 dic. 2023
Le gustó: Limpieza y servicio y personal
Paul
Se hospedó 1 noche en diciembre de 2023
10/10 Excelente
lanre
Viaje familiar
30 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
lanre
Se hospedó 7 noches en diciembre de 2023
10/10 Excelente
Dominic
21 dic. 2023
Dominic
Se hospedó 3 noches en agosto de 2023
8/10 Bueno
Sandra
15 dic. 2023
Sandra
Se hospedó 6 noches en diciembre de 2023
10/10 Excelente
Gopiram
11 dic. 2023
Gopiram
Se hospedó 1 noche en diciembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 dic. 2023
Dear Gopiram, Thank you so much for the perfect score! We're thrilled to hear that you had an exceptional experience with us. Your support and positive feedback mean the world to us. We look forward to providing you with more fantastic moments during your future visits.
4/10 Malo
Maryam
Viaje en pareja
8 dic. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Maryam
Se hospedó 1 noche en diciembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 dic. 2023
Dear Maryam, Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. Your input is important to us, and we'd appreciate any specific details you can share to help us understand where we can improve. We're committed to addressing any concerns you had and hope to have the opportunity to make things right in the future.
2/10 Terrible
J
Viaje de negocios
5 dic. 2023
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
J
Se hospedó 1 noche en diciembre de 2023
6/10 Aceptable
Young
4 dic. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Not worth the prize
I have used this structure at the past, the room in the new wing where I was assigned to was too small, I could hardly move around the bed without having to bump onto the wall and furniture. This is absolutely not worth the prize of £79 per night.
Young
Se hospedó 1 noche en diciembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 dic. 2023
Dear Guest, Thank you for sharing your experience with us. We're truly sorry to hear that the room size didn't meet your expectations. Your feedback about the limited space in the new wing is valuable, and we apologize for any inconvenience this caused during your stay. We'll definitely take your comments into consideration as we continue to improve our accommodations. If there's anything else you'd like to add or if there's a way we can make it up to you, please let us know. We appreciate your feedback and hope to have another opportunity to provide you with a better experience in the future.
6/10 Aceptable
Joseph
2 dic. 2023
Joseph
Se hospedó 1 noche en diciembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 dic. 2023
Hi Joseph, Thank you for taking the time to leave a review. We value all feedback as it helps us improve our services. We're sorry to hear that your experience didn't meet your expectations. If there are specific areas where you feel we could enhance our services or any issues you encountered, we'd greatly appreciate more details. Your insights are crucial to us in our efforts to make every guest's stay exceptional. We hope for the opportunity to better serve you in the future.
6/10 Aceptable
Sergiu
30 nov. 2023
Sergiu
Se hospedó 1 noche en noviembre de 2023
10/10 Excelente
Sivanesan
27 nov. 2023
Sivanesan
Se hospedó 2 noches en noviembre de 2023
10/10 Excelente
sean
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay , location remote , area but idea for m25 and A13 access.
sean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 dic. 2023
Dear Sean, It's wonderful to hear that you had a great stay with us! Thank you for highlighting the convenience of our location in terms of accessing the M25 and A13. While the area might be remote, we're delighted that our proximity to these major routes served you well. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!
6/10 Aceptable
Mike
Viaje en pareja
26 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bed was uncomfortable room dated paint missing of the walls
Mike
Se hospedó 2 noches en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 dic. 2023
Dear Mike, Thank you for sharing your feedback. We're sorry to hear that your experience was average. If there are particular areas where you feel we could improve or if there were any specific concerns during your stay, please let us know. Your input is valuable to us, and we're committed to making every guest's experience better. We hope to have the chance to exceed your expectations during your next visit. Sincerely,
2/10 Terrible
Shania
Viaje en pareja
21 nov. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stinks
Shania
Se hospedó 1 noche en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 21 nov. 2023
Dear Shania, I'm sorry to learn that your experience fell short of expectations. I hope we will have an opportunity to better serve you in the future. Sincerely.
10/10 Excelente
Lisa
19 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel
Very clean, staff all very friendly
Lisa
Se hospedó 1 noche en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 21 nov. 2023
Dear Lisa, Thank you for your kind words! We're thrilled to hear that you had a pleasant experience during your stay. Maintaining a clean environment and ensuring friendly service are top priorities for us. If there's anything specific that made your stay enjoyable or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back!Sincerely.
10/10 Excelente
David
Viaje de negocios
18 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Suits me
How can I say excellent for a budget hotel. Because it is in a great location for me, has a desk, is a comfortable sleep and has nice staff.
David
Se hospedó 3 noches en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 21 nov. 2023
Dear David, We're delighted to hear that our hotel suits you well and meets your expectations. Your kind words about the location, amenities like the desk, comfortable sleeping arrangements, and the friendly staff mean a lot to us. If there's anything else we can do to make your experience even better or if you have any specific preferences, please feel free to let us know. We're thrilled to have you as our guest and look forward to your next visit!Sincerely.
10/10 Excelente
John
12 nov. 2023
John
Se hospedó 1 noche en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 nov. 2023
Dear John, Thank you so much for your fantastic 10/10 review! We are thrilled to hear that you had an exceptional experience during your stay with us.It's incredibly rewarding to know that our efforts to provide a top-notch experience have resonated with you. Your positive feedback is a great source of motivation for our team, and we appreciate you taking the time to share your thoughts.We look forward to the opportunity to host you again in the future.Sincerely,
10/10 Excelente
Cliente verificado
Viaje de negocios
12 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 nov. 2023
Dear Guest, Thank you so much for your fantastic 10/10 review! We are thrilled to hear that you had an exceptional experience during your stay with us.It's incredibly rewarding to know that our efforts to provide a top-notch experience have resonated with you. Your positive feedback is a great source of motivation for our team, and we appreciate you taking the time to share your thoughts.We look forward to the opportunity to host you again in the future.Sincerely,
2/10 Terrible
Anna
8 nov. 2023
Anna
Se hospedó 1 noche en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Anna, Thank you for taking the time to share your feedback. We're genuinely sorry to learn that your experience fell short of expectations, and we appreciate your honesty.Your feedback is invaluable to us, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you are open to providing more details or suggestions on how we can improve, please feel free to share.We are committed to delivering a better experience for our guests, and we hope to have the chance to make amends and exceed your expectations on a future visit.Thank you for bringing this to our attention.
10/10 Excelente
Spencer
Viaje en pareja
5 nov. 2023
Le gustó: Servicios y condiciones de la propiedad
Lovely staff lovely hotel.
Spencer
Se hospedó 3 noches en noviembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Spencer, Thank you so much for the outstanding 5/5 rating! We're thrilled to hear that you had a fantastic experience during your stay.Your positive feedback motivates us to continue delivering excellent service, and we look forward to the pleasure of hosting you again in the future.
2/10 Terrible
Miriet
3 nov. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was so mouldy and cold with a very smelly carpet...please make sure you resolve the mould and smell issue of room 43..Did not enjoy anything at all and the receptionist does not answer calls..1 commong ironing room...everything did not make sense at all
Miriet
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Miriet, I am sincerely sorry to hear about the challenges you experienced during your stay in room 43. Your comfort is of utmost importance to us, and it's disheartening to learn that the room had issues with mold, cold temperatures, and a smelly carpet.I assure you that we take this feedback seriously, and I will immediately address the concerns raised about room 43 to ensure the mold and odor issues are thoroughly resolved. Additionally, I apologize for the inconvenience you faced when trying to reach the receptionist. We will investigate this matter to ensure prompt and efficient communication for all guests.Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.
8/10 Bueno
Gregg
Viaje en pareja
2 nov. 2023
Thanks for a great weekend!
Gregg
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Gregg,Thank you for sharing your feedback and for choosing to spend your weekend with us! We're delighted to hear that you had a great experience.We look forward to the opportunity to welcome you back for another wonderful stay.
8/10 Bueno
Andrew
1 nov. 2023
Andrew
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Andrew, Thank you for taking the time to provide your feedback, and we appreciate your 8/10 rating. We're glad to hear that your overall experience was positive.If there are specific areas where we can improve to earn a perfect score from you in the future, please feel free to share your insights. Your feedback is valuable as we strive to enhance our services and facilities.We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.
10/10 Excelente
CHRISTINA
31 oct. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Loved the hotel this is like my 3rd visit here. What made it a bonus on top was the breakfast. The breakfast was top notch.
CHRISTINA
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Christina, Thank you so much for your loyalty and for choosing to stay with us for the third time! We're thrilled to hear that you loved the hotel, and it's always a pleasure to welcome back valued guests like yourself.We're especially delighted that you enjoyed our breakfast—it's wonderful to know it was top-notch and added to your overall experience. Your feedback is greatly appreciated, and we look forward to providing you with many more enjoyable stays in the future.
10/10 Excelente
Florin
Viaje de negocios
27 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I strongly recommend this hotel.
5* from A to Z. Thank you very much.
Florin
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Florin, Thank you so much for your glowing recommendation! We are honored and delighted to receive your positive feedback. It means a lot to us that you had such a positive experience at our hotel.We look forward to the pleasure of welcoming you back for another exceptional stay in the future.
10/10 Excelente
Jesse
Viaje familiar
24 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios
It was a very last minute booking but it was done very smoothly and although we arrived there very late at night the staff still had a smile on their face, they were very polite and welcoming.
The area looked a bit isolated, it was a little bit noisy due to the bar and due to the fact that we were in the ground floor but we had one of the best sleeps ever! Thank you
Jesse
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Jesse, Thank you for taking the time to share your positive experience with us! We're delighted to hear that your last-minute booking was handled smoothly and that our staff made you feel welcomed despite the late-night arrival.We're glad to know that you enjoyed a comfortable night's sleep, even with the noise from the bar and being on the ground floor. Your kind words about our team's hospitality are truly appreciated.Thank you for choosing Ibis London Thurrock M25 and we look forward to welcoming you back in the near future. Sincerely,
8/10 Bueno
Patrick
Viaje en pareja
23 oct. 2023
Some undesirable looking people sts
Patrick
Se hospedó 1 noche en septiembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 14 nov. 2023
Dear Patrick, Thank you for sharing your feedback about your recent experience. We take all comments seriously as we continuously strive to create a comfortable and welcoming environment for all our guests.If there are specific details or incidents you would like to share privately to help us address this issue, please feel free to reach out to us directly. We value your input and appreciate the opportunity to improve.Sincerely,
10/10 Excelente
Andrew
20 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location but if you wanna go to London with public transportion it starts to add up a lot, but thats not really a problem with the hotel, just something to keep in mind. Otherwise it was a perfect stay.
Andrew
Se hospedó 4 noches en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Andrew, Thank you for taking the time to share your feedback. We're pleased to hear that you found our location good, although we understand the added expenses with public transportation to London may be a consideration.We appreciate your understanding that this is beyond the hotel's control, and we're glad to know that otherwise, you had a perfect stay. Thank you for choosing Ibis London Thurrock M25. We hope to have the pleasure of welcoming you back for another stay in the future.Sincerely,
6/10 Aceptable
Peter
Viaje en grupo
17 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Liked the staff, dislikrd the breakfast.
Peter
Se hospedó 7 noches en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 18 oct. 2023
Dear Peter, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our staff during your stay. Our team is dedicated to providing excellent service and making our guests feel welcome.We're sorry to hear that you didn't enjoy our breakfast. Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfying breakfast experience. If there are any specific suggestions you have for how we can enhance our breakfast offerings, please feel free to share them with us. We're always looking for ways to make our guests' stays more enjoyable. Thank you again for choosing our hotel, and we look forward to serving you better in the future.
4/10 Malo
Scott
Viaje familiar, Viaje familiar con niños
15 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
First room 214 have sawage smell in and was uninhabitable, the staff at reception where very good and i changed room no problem.
However the poor condition of the rooms and hall ways means i will never be back . The location is also poor but if you had a nice room and facilities tou could forget about the outside , unfortunately it had neither.
Scott
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 17 oct. 2023
Dear Scott, I'm sorry to hear about the issues you experienced during your stay. It's great that the staff at the reception were responsive to your concerns and quickly arranged a room change.However, it's disappointing to learn that the condition of the rooms and hallways left much to be desired, and the location was also a drawback. Your feedback is important, as it can help the hotel address areas that need improvement. We appreciate your honesty and hope that your future accommodations are more in line with your expectations.
10/10 Excelente
Elaine
13 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice
Elaine
Se hospedó 3 noches en septiembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 17 oct. 2023
Dear Elaine, Thank you for taking the time to leave as a feedback following your recent stay with us. It's wonderful to learn that the hotel met your requirements. Your feedback is much appreciated, and I'm sure it will be encouraging for the staff. We look forward to welcoming you back on your next visit.
8/10 Bueno
Lorraine
Viaje familiar
11 oct. 2023
Very good for the price paid,thankyou
Lorraine
Se hospedó 2 noches en septiembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Lorraine, Thank you for taking the time to share your positive feedback. We're pleased to hear that you found our hotel very good for the price paid. Your satisfaction is important to us, and we appreciate your acknowledgment.Thank you for choosing Ibis London Thurrock M25, and we look forward to welcoming you back in the future.Sincerely,
10/10 Excelente
Stuart
11 oct. 2023
Stuart
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 17 oct. 2023
Dear Stuart, Thank you for sharing your experience at the hotel! Your feedback will be valuable for others seeking an enjoyable and convenient place to stay. Safe travels, and we look forward to welcoming you back!
10/10 Excelente
Michael
9 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Hotel
Arrived 6 hours before check in due to going to the BTCC at brands hatch, staff were amazing and allowed me to leave my bags in a luggage room so I didn't have to lug it around at the event all day, check in was nice and easy once back and the room was very clean
Michael
Se hospedó 2 noches en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 oct. 2023
Dear Michael, We sincerely appreciate your fantastic review and for choosing to stay with us, especially when you were attending the BTCC event at Brands Hatch. It's great to hear that you had a wonderful experience at our hotel.We understand that early check-ins can be a bit challenging, but we're delighted to know that our staff were able to accommodate your needs by providing you with a luggage room to store your bags. Making your stay as convenient and comfortable as possible is a top priority for us.Moreover, we're thrilled that your check-in process was smooth and that you found your room to be clean and comfortable. We take pride in maintaining high cleanliness standards to ensure our guests' well-being.Your feedback means a lot to us, and we hope you enjoyed your time at the BTCC event as well. We look forward to welcoming you back for your future visits.Sincerely,
6/10 Aceptable
David
6 oct. 2023
Shame ... i stay here alot
you cannot say it's a double bed when it is made of two singles ... uncomfortable
David
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 oct. 2023
Dear David, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We deeply regret to hear about your disappointment with the bed configuration in your room.We understand that a comfortable night's sleep is crucial during your stay, and we sincerely apologize for any inconvenience caused by the double bed setup. We assure you that our intention is always to provide the best possible experience for our guests.We appreciate your feedback, and we hope you'll consider giving us another chance to provide you with a more pleasant and comfortable stay in the future. If you do decide to stay with us again, please feel free to contact our staff in advance to discuss any specific preferences or concerns you may have, and we will do our best to accommodate your needs.Once again, we apologize for any inconvenience you experienced.Sincerely,
8/10 Bueno
Stelian
2 oct. 2023
Stelian
Se hospedó 1 noche en octubre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 oct. 2023
Dear Stelian, Thank you for taking the time to share your feedback about your recent stay at our hotel, and for rating us 8 out of 10. We greatly appreciate your valuable input, as it helps us improve and enhance our guests' experiences.We hope to have the pleasure of hosting you again soon.
4/10 Malo
Billy
1 oct. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Billy
Se hospedó 1 noche en septiembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 oct. 2023
Dear Billy, We sincerely appreciate you taking the time to share your ratings with us. We're truly sorry that your experience did not meet your expectations.If you'd be willing to share more details about your experience or any specific issues you encountered, we would greatly appreciate it.y. We hope you might consider giving us another chance in the future, and we'll make every effort to provide you with a more satisfying experience.Thank you for your valuable input, and we look forward to the opportunity to serve you better in the future.
10/10 Excelente
Kirt
30 sept. 2023
Kirt
Se hospedó 4 noches en septiembre de 2023
Respuesta de Asta Povilaityte - Assistant General Manager, el 12 nov. 2023
Dear Kirt, Thank you so much for the outstanding 5/5 rating! We're thrilled to hear that you had a fantastic experience during your stay with us.We look forward to the opportunity to welcome you back for another wonderful stay in the future.Sincerely,