Ratings based on 229 Verified Reviews

3.7 out of 5
79% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham

Convenient and friendly

Posted Mar 8, 2017
Pros: Relaxed atmosphere
Cons: Can't think of anything
Location: N/a
Father and son time. It was a pleasant and comfortable experience . Recommend to all.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Thank you for your review, I was pleased you enjoyed your stay. Regards, Stuart Friell General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Peterlee

Family visit

Posted Feb 7, 2017
A warm welcome from the receptionist when we arrived. The rooms were basic but clean. The breakfast was good and we had an evening meal in the restaurant which was well cooked.
Comment from Hotel Management
Feb 27, 2017 by Stuart Friell, Hotel Management
Dear KP, Thank you very much for your recent review. I will certainly share your kind comments with my team. Kind Regards, Stuart Friell General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from WV10

Lovely weekend in lovely surroundings

Posted Feb 5, 2017
Had a lovely weekend away with my daughter! Would definitely do it again, Hotel was great & the staff were very friendly. Also the bed was the best bed I have ever slept in!
Comment from Hotel Management
Feb 27, 2017 by Stuart Friell, Hotel Management
Dear Dizzy sister, Thank you very much for your recent review. I will certainly share your kind comments with my team. Kind Regards, Stuart Friell General Manager
2 out of 5
by A verified traveler

i was expecting more from a Radisson

Posted Feb 1, 2017
Pros: breakfast
Cons: heating units
Location: adequete for our needs
cost was ok , it was on par with Premier Inn, in hindsight i would of used the premier Inn. room heating consisted of a samsung air con unit, no radiators and upon arrival the room was on the cold side, after realising how the air con works we turned it up to 26, the noise from the unit at night when al is quite elsewhere was enough to annoy. furniture was a little tired and some furniture could of done with changing due to wear and tear. staff were over worked with to much to do and be able to serve to a acceptable level breakfast however was excellent
Comment from Hotel Management
Feb 6, 2017 by Customer Care, Hotel Management
We appreciate you writing your review and are glad you liked the breakfast during your stay. We apologize you were disappointed with the heating and condition of your room. Your feedback is valued and we have passed your comments on to hotel management to continually improve our guest experience.
2 out of 5
by A verified traveler from UT

Nothing special.

Posted Jan 22, 2017
Stayed for 10 nights. Hotel has a bar used by local residents and obviously guests hence quite a few loud, obnoxious people shouting and talking loudly at all hours. Walls are thin. Thought we could push two twin beds together like in the photos but was separated by a table screwed to wall. Room was clean enough. Facilities ok. Nothing special. Would not stay again. We paid cheap and it showed.
Comment from Hotel Management
Jan 27, 2017 by Customer Care, Hotel Management
Dear Craig, Thank you for your review. We apologize for the noise from the bar. as well as your disappointment with the design of your room. We value your feedback and have shared your comments with hotel management to improve our guest experience.
4 out of 5
by A verified traveler

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Thank you for your review
4 out of 5
by Andrew

Happy to stay here again.

Posted Jan 6, 2017 on Hotels
There were not enough disabled bays at the front of the car park....we didn't see any. It was dangerously dark in the car park so more lighting is needed. We said a visitor had mobility problems but were not put near the reception area so had a very long walk. The price of food and drink at the bar was very expensive.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Andrew, Thank you very much for your recent review. I will certainly share your comments with my team. Kind Regards, Stuart Friell General Manager
3 out of 5
by A verified traveler

A place to sleep

Posted Nov 23, 2016 on Hotels
A place to stop over n Sleep
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Thank you for your rating
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Thank you for your rating
4 out of 5
Recommended
for Everyone
by A verified traveler from East Sussex

Nice, comfortable hotel.Good location close to M25

Posted Sep 27, 2016 on Ebookers
Pros: The location, the overall appearance and good standard of accommodation for the price we paid.
Cons: All the bedding ... The duvets and pillows need to be looked at and replace the ones that are now going 'lumpy'
Location: Short distance from Lakeside shopping area. Good location for M25.
This is a nice, comfortable hotel in a good location for the M25 and other road networks. The rooms are clean, beds comfortable although I do have to say that in my opinion the duvets and pillows need replacing now as they are starting to go 'lumpy'. The bed linen was good quality and nice and clean. We slept very well. The bathroom was spotlessly clean with ample towels and toiletries. The self service breakfast in the morning was excellent having lots of choice in both continental and hot food. We were not hurried in anyway. ;The staff are very courteous and helpful. Overall a very pleasing experience and we would book again if we are offered a good priced deal online.
Comment from Hotel Management
Mar 8, 2017 by Stuart Friell, Hotel Management
Thank you for your rating. Kind Regards, Stuart Friell General Manager