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Reviews of Esterel Resort

4 out of 5
Esterel Resort
39, boul. Fridolin-Simard, Estérel, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 944 reviews" "
Rating 8 - Good. 295 out of 944 reviews" "
Rating 6 - Okay. 82 out of 944 reviews" "
Rating 4 - Poor. 31 out of 944 reviews" "
Rating 2 - Terrible. 26 out of 944 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ALPER, Kanata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esterel Resort exceeded all expectations with its stunning lakeside views, luxurious accommodations, and exceptional service. The tranquil atmosphere and top-notch amenities made for a truly relaxing getaway. The staff was friendly and attentive, ensuring a memorable and enjoyable stay. I highly recommend Esterel Resort for a perfect retreat.
Stayed 1 night in Apr 2024
Response from Marketing, Relations Clients on Apr 17, 2024
Dear guest, Thank you so much for taking the time to share your wonderful experience at Esterel Resort! We are thrilled to hear that we exceeded your expectations with our lakeside views, luxurious accommodations, and exceptional service. It's fantastic to know that you found our tranquil atmosphere and top-notch amenities conducive to a truly relaxing getaway.We truly appreciate your recommendation and look forward to welcoming you back to Esterel Resort for another perfect retreat soon!Warm regards,Estérel Resort Team

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Apr 2024
Response from Marketing, Relations Clients on Apr 17, 2024
Hello Jennifer, Thank you for taking the time to share your opinion. We are committed to our guests' satisfaction and we are delighted to read that your stay lived up to your expectations. We hope to have the chance to welcome you back.Kindly, Estérel Resort Team

8/10 Good

Trisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a bit noisy. Dining options weren’t great for those with allergies.
Stayed 1 night in Apr 2024
Response from Marketing, Relations Clients on Apr 17, 2024
Hello Trisha,Thank you for sharing your comments about your stay with us. We take note of the points raised in your review and will pass them on to our staff. We hope to see you again soon. Thank you and have a nice day.Sincerely, Estérel Resort team

10/10 Excellent

C.A-Z

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Argo Excursion Vibe ;)
Stayed 2 nights in Mar 2024
Response from Marketing, Relations Clients on Apr 17, 2024
Hello C.A-Z, Thank you for taking the time to share your opinion. We are committed to our guests' satisfaction and we are delighted to read that your stay lived up to your expectations. We hope to have the chance to welcome you back.Kindly, Estérel Resort Team

8/10 Good

Clifford

Liked: Cleanliness, amenities, property conditions & facilities
Was clean and presentable. Facilities were good. Despite three restaurants, a very limited selection of food. Communication emails from them only in French makes no sense considering they are supposed to cater to tourists and Montreal's sizeable English-speaking community.
Stayed 1 night in Mar 2024
Response from Marketing, Relations Clients on Mar 20, 2024
Hello Clifford, Thank you for taking the time to share your review. We are pleased to see that you enjoyed some aspects of your stay, especially cleanliness. However, we take note of your comments regarding the limited choice of our restaurants and we will share them with the concerned department managers. Thank you for your feedback regarding our communications. Please note that all our communications can be received in both English and French. You have the option to choose your preferred language during your online reservation. By default, it is set to French, but it is your responsibility to change it if needed. In that case, all communications will be sent in English. It appears that all our other English-speaking clients are doing so.We look forward to welcoming you back to our establishment. Sincerely, Estérel Resort team

8/10 Good

joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2024
Response from Marketing, Relations Clients on Mar 11, 2024
Bonjour Joe, Merci pour votre évaluation positive de nos services, nous espérons vous revoir parmi nous très bientôt. Cordialement, L'équipe Estérel Resort

10/10 Excellent

Priscilla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great
Stayed 1 night in Mar 2024
Response from Marketing, Relations Clients on Mar 11, 2024
Dear Priscilla, Hello, we're delighted to see that, as always, you've enjoyed your stay with us. We look forward to seeing you again soon. Sincerely Estérel Resort Team

10/10 Excellent

Stephane, La Prairie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great site. Spent New Year's Eve and had a great time. Wine tasting was excellent experience.
Stayed 2 nights in Dec 2023
Response from Marketing, Relations Clients on Mar 5, 2024
Hello Stephane, Thank you for sharing your experience! We're thrilled to hear that you had a great time spending New Year's Eve with us and that you enjoyed the wine tasting experience. We hope to welcome you back again soon for more memorable moments. Cheers!Estérel Resort Team

6/10 Okay

Stefanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hot pools were NOT clean. The 4 we tried all had filmy bubbles and foam at the surface of the water, as well as an accumulation of gunk around the walls. We were there in the evening so I figured it was because many people who used it during the fay were wearing lotions and the body oils had caused all of it except the tubs were still dirty the following day when we used them. Just disgusting.
Stayed 2 nights in Feb 2024
Response from Marketing, Relations Clients on Feb 12, 2024
Hello Stefanie, Thank you for taking the time to leave a review regarding your stay.We sincerely apologize for the disappointing experience you had with our hot pools. Maintaining cleanliness and hygiene is of utmost importance to us, and we regret that we fell short of your expectations during your visit. Your feedback is invaluable, and we will address the issue promptly to ensure such incidents do not recur. Please rest assured that we are taking appropriate measures to improve our standards. We hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this matter to our attention.Sincerely, Estérel Resort Team

8/10 Good

Manon

Stayed 1 night in Jan 2024
Response from Marketing, Relations Clients on Apr 2, 2024
Bonjour Manon, Merci pour votre évaluation suite à votre séjour parmi nous. Nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

10/10 Excellent

Diarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the property. The room was beautiful, spacious & clean. It had a microwave, plates, etc. We could bring our own food & just reheated it. The hot tubs were a bit crowded but I can understand why. The view was stunning & the dinner at the restaurant was delicious. Can’t wait until next time.
Stayed 3 nights in Dec 2023
Response from L'équipe Estérel Resort on Jan 26, 2024
Hello Diarah, Thank you very much for your excellent review. We really appreciate you taking the time to share your experience with us. We are delighted to see that you especially enjoyed your suite as well as the view and your dinner at the restaurant.Thank you for choosing Esterel Resort for your getaway! We look forward to welcoming you soon.Sincerely, The Estérel Resort team

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 2 nights in Jan 2024
Response from Marketing, Relations Clients on Feb 12, 2024
Hello Christian, Thank you for your kind words! We're thrilled to hear that you found our resort beautiful. We strive to create a serene and welcoming environment for all our guests to enjoy.We value your feedback and hope to have the pleasure of welcoming you back in the future.Cordially, Estérel Resort Team

8/10 Good

Cheryl

Traveled with partner
Liked: Amenities
Very enjoyable stay. Spa service was excellent.
Stayed 2 nights in Jan 2024
Response from Marketing, Relations Clients on Feb 12, 2024
Hello Cheryl, hank you for sharing your feedback! We're delighted to hear that you had a very enjoyable stay with us and that you found our spa service to be excellent. Providing exceptional service and ensuring our guests have a wonderful experience is our top priority. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Best regards, Estérel Resort Team

6/10 Okay

Marie Frédérique

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff was terrible. We pay such an expensive amount to stay for the night the least they can do is have good staff and good customer service. Basically check out is at 11, but we were getting a massage at 12 and we asked if we can leave the room at 11:30 and they refused. We had to put our bag in a space that is not even locked! Everyone has access to it, very unsafe. Then we had until 10:30 to make it to the breakfast restaurant and they refused to let us in because it was 10:35… we thought that customer service was terrible and they really affected our stay and our enjoyment. We will not be revisiting this facility.
Stayed 1 night in Jan 2024
Response from Marketing, Relations Clients on Feb 5, 2024
Hello Marie-Frédérique, We sincerely apologize to hear that your experience with us did not meet your expectations. Regarding late checkouts, they depend on the arrivals of the next guests and are subject to availability. It is crucial to request this in advance, as we may not be able to provide this service at the last minute.We appreciate your feedback, and we will share your comments with our internal teams to enhance our services. Your input is valuable to us, and we are continually working to improve and provide an optimal experience for our guests.Kind regards,Estérel Resort Team

8/10 Good

MICHEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice around outside spa danger !!!
Stayed 1 night in Jan 2024
Response from Marketing, Relations Clients on Feb 5, 2024
Hello Michel, Thank you for your feedback; we will share it with our maintenance team. Regards,Estérel Resort Team

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for couple getaway
Super emplacement sur le bord du lac, expérience spa très agréable, chambre rénovée très élégante et fonctionnelle. Parfait pour sortie en amoureux. Seul bémol est l’insonorisation des chambres qui pourrait être un peu mieux mais autrement, séjour quasi parfait,
Stayed 1 night in Dec 2023
Response from Marketing, Relations Clients on Jan 9, 2024
Bonjour Andre,Nous vous remercions chaleureusement pour votre avis positif. Nous sommes ravis d'apprendre que vous avez apprécié notre superbe emplacement au bord du lac, ainsi que votre expérience agréable au spa.Nous prenons note de votre commentaire sur l'insonorisation des chambres et nous nous efforcerons d'améliorer ce point. Nous sommes heureux que malgré cela, votre séjour ait été quasi parfait.Nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience encore plus exceptionnelle.Cordialement, L'équipe Estérel Resort

8/10 Good

Carole-Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau séjour
Très bel hôtel, nous avons bien profité des installations
Stayed 2 nights in Dec 2023
Response from Marketing, Relations Clients on Jan 8, 2024
Bonjour Carole-AnnNous vous remercions d'avoir pris le temps de partager votre avis. Nous avons à cœur la satisfaction de nos invités et nous sommes ravis de lire que votre séjour a été à la hauteur de vos attentes. En espérant avoir la chance de vous accueillir de nouveau parmi nous.Cordialement, L'équipe Estérel Resort

10/10 Excellent

Pat

Stayed 2 nights in Jan 2024
Response from Marketing, Relations Clients on Jan 8, 2024
Bonjour Pat, Merci pour votre excellente évaluation de nos services, nous espérons vous accueillir à nouveau très bientôt. Cordialement, L'équipe Estérel Resort

10/10 Excellent

sandrine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marketing, Relations Clients on Jan 8, 2024
Bonjour Sandrine, Merci pour votre excellente évaluation ! Nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

2/10 Terrible

Bahman, Laval

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never trust Expedia for reservations: first the Hotel asked to charge me more than what I had already dealt with Expedia. Then came the worst surprise: my reservation included breakfast for two but they charged me for it as it wasn't mentioned anywhere at the hotel and guess how much? More than 33$ per person!!! Either Expedia or Esterel Resort or both are doing a very disappointing job 😞😞😞
Stayed 1 night in Dec 2023
Response from Marketing, Relations Clients on Jan 9, 2024
Hello Bahman,We understand that your experience was not up to your expectations and would be happy to know the reason for this so that we can improve our services. You can contact us directly if you would like to give us more details about your stay. We wish you a nice day,Estérel Resort Team

10/10 Excellent

Serhii

Stayed 3 nights in Dec 2023
Response from Marketing, Relations Clients on Feb 12, 2024
Bonjour Serhii, Merci pour votre excellente évaluation de nos services, nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

8/10 Good

Samira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spas.
Stayed 2 nights in Dec 2023
Response from Marketing, Relations Clients on Feb 12, 2024
Hello Samira, Thank you for your positive feedback! We're glad you enjoyed our spas. We look forward to welcoming you back soon!Estérel Resort Team

10/10 Excellent

Anik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marketing, Relations Clients on Jan 4, 2024
Bonjour Anik, Merci de votre excellente évaluation de nos services, nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marketing, Relations Clients on Jan 4, 2024
Bonjour Andrew, Nous vous remercions pour votre excellente évaluation de nos services, nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

6/10 Okay

MELHEY

Traveled with family
Liked: Cleanliness, room comfort
No snowshoeing or country skiing
The trails were closed we couldn’t have outdoor activities. No warning before checking in😞
Stayed 2 nights in Dec 2023
Response from Marketing, Relations Clients on Feb 12, 2024
Hello Melhey, Hello and thank you for your feedback. It's important to note that the trails are not located on our property, but at Parc Estérel. If the owners deem it necessary to close the trails for maintenance, safety, or due to the inclement weather we have experienced, we must follow their instructions. Additionally, it's worth considering that we have received a significant amount of rain, which has caused considerable damage to the trails. Our website mentions in the winter activities section: "Please note that trails may be closed without notice, depending on their condition and the temperature." We appreciate your understanding.Best regards, Estérel Resort Team

8/10 Good

Michel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marketing, Relations Clients on Jan 4, 2024
Bonjour Michel, Merci d'avoir pris le temps d'évaluer nos services, nous espérons vous revoir très bientôt parmi nous. Cordialement, L'équipes Estérel Resort

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marketing, Relations Clients on Jan 4, 2024
Bonjour Linda, Nous tenons à exprimer notre sincère gratitude pour la fantastique évaluation que vous avez bien voulu accorder à nos services, avec une note parfaite de 10/10. C'est pour nous une immense source de satisfaction de savoir que votre expérience parmi nous a été à la hauteur de vos attentes.Cordialement, L'équipe Estérel Resort

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful relaxing getaway! Le Voilier was beyond what we expected. Food and service were exceptional! Thank you to all of the kind and welcoming staff members as well, made us feel welcome. Can’t wait to be back soon. Cheers!
Stayed 2 nights in Nov 2023
Response from Marketing, Relations Clients on Nov 29, 2023
Dear Nicholas,Thank you so much for taking the time to share your positive experience ! We are delighted to hear that your getaway exceeded your expectations and that you found our food and service exceptional.Our team takes great pride in providing a welcoming and enjoyable environment for our guests, and we're thrilled to know that you felt well taken care of by our kind and welcoming staff members. Your appreciation is truly rewarding.We can't wait to welcome you back soon for another wonderful and relaxing stay. Best regards,Estérel Resort Team

10/10 Excellent

Sebastien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La beauté du site
Stayed 2 nights in Nov 2023
Response from Marketing, Relations Clients on Jan 4, 2024
Bonjour Sebastien, Nous tenons à exprimer notre sincère gratitude pour votre évaluation parfaite de 5/5 et pour le commentaire élogieux que vous avez partagé. Savoir que la beauté de notre site a contribué à rendre votre expérience agréable est une source de grande satisfaction pour nous.Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir un service exceptionnel dans un cadre tout aussi magnifique.Cordialement, L'équipe Estérel Resort

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Marketing, Relations Clients on Nov 29, 2023
Bonjour Engene, Merci d'avoir pris le temps d'évaluer nos services. Nous sommes heureux de constater que vous êtes satisfait de votre séjour passé parmi nous. Nous espérons vous revoir très bientôt.Cordialement, L'équipe Estérel Resort

6/10 Okay

Jurate

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice. The amenities and services were very average. We had access to the outdoor jacuzzi and pool. There were no slippers in the rooms and we were told none were provided and they had run out of those for sale. For dining they insisted that reservations be made even though hotel was very empty. We asked to have a table at the window and we’re told not to worry, hardly anyone would be there. Arriving for our 8 pm reservation, there were no tables left. They wanted to seat us near the entrance to the kitchen which we refused. We ended up sitting in the empty bar area. The two waiters that were good for our evening meals were not locals: one was from France, the other from West Island. One waitress, obviously a local, who served us at lunch, had one of the worst attitudes I have ever seen. She went to ask the chef if he could prepare us a cheese plate. We noticed she had stopped to chat for a good 5 minutes with two local workmen, all within our site. We had to ask the hostess to get us some bread later as the first one was nowhere to be found. The restaurant had hardly any clients at the time. This is the first time in a very long time that we left « 0 » tip. Should mention that the sommelier we had for wine tasting was very good, very pleasant. So overall, very good facilities, but with below average restaurant service and only average food, I would not give higher than the 3 stars rating.
Stayed 2 nights in Nov 2023
Response from Marketing, Relations Clients on Nov 23, 2023
Hello Jurate, Thank you for taking the time to leave a review regarding your stay. We are sorry to hear that your experience at our restaurant was disappointing and we are sorry for the consequences this had on your stay.Our food and beverage department strives every day to make every guest experience a pleasant one and we are sorry that we were unable to meet your expectations, but we sincerely appreciate you bringing this issue to our attention.Please be assured that we are taking note of the points you have raised and will continue our daily efforts to improve our services.We look forward to the opportunity to serve you again.Sincerely, Estérel Resort Team

10/10 Excellent

Xiaolei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from Marketing, Relations Clients on Nov 20, 2023
Hello Xiaolei, Thank you for taking the time to share your opinion. We are committed to our guests' satisfaction and we are delighted to read that your stay lived up to your expectations. We hope to have the chance to welcome you back.Kindly, Estérel Resort Team

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Marketing, Relations Clients on Nov 8, 2023
Bonjour Jenny, Nous vous remercions pour votre excellente évaluation !Nous sommes impatients de vous revoir parmi nous très bientôt.Cordialement, L'équipe Estérel Resort

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Resort ! Amazing SPA services !
Stayed 2 nights in Nov 2023
Response from Marketing, Relations Clients on Nov 8, 2023
Hi John, Thank you for your amazing review ! We are pleased to see that you enjoy your stay with us. We hope welcoming you again very soon.Cordially, Estérel Resort Team

10/10 Excellent

Pina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful
Stayed 1 night in Nov 2023
Response from Marketing, Relations Clients on Nov 8, 2023
Hello Pina, Thank you for your kind comment regarding our suites.We hope seeing you again very soon.Cordially, Estérel Resort Team

8/10 Good

Gia Ngoc

Stayed 1 night in Oct 2023
Response from Marketing, Relations Clients on Nov 20, 2023
Hello Gia, Thank you for taking the time to share your opinion. We are committed to our guests' satisfaction and we are delighted to read that your stay lived up to your expectations. We hope to have the chance to welcome you back.Kindly, Estérel Resort Team

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
The rates changed when I paid IT was much more
Stayed 2 nights in Oct 2023

8/10 Good

Susie

Stayed 1 night in Oct 2023
Response from Marketing, Relations Clients on Nov 23, 2023
Bonjour Susie, Nous vous remercions pour votre évaluation de nos services et nous sommes heureux de constater que vous avez aimé votre séjour parmi nous. À bientôt.Cordialement, L'équipe Estérel Resort

2/10 Terrible

Karina

Stayed 1 night in Sep 2023
Response from Marketing, Relations Clients on Oct 4, 2023
Bonjour Karina, Nous sommes sincèrement désolés de constater que votre séjour n'a pas été à la hauteur de vos espérance. N'hésitez pas à communiquer avec nous pour nous faire part des détails de votre expérience afin que nous puissions améliorer nos services.Nous espérons tout même avoir la chance de vous accueillir à nouveau pour une meilleure expérience. Cordialement, L'équipe Estérel Resort

8/10 Good

Brook

Stayed 1 night in Sep 2023
Response from Marketing, Relations Clients on Sep 25, 2023
Bonjour Brook, Nous vous remercions d'avoir pris un moment pour évaluer notre établissement. Nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

10/10 Excellent

Alessandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast was excellent. Felt like a resort and relaxing
Stayed 1 night in Aug 2023
Response from Marketing, Relations Clients on Sep 5, 2023
Hello Alessandra, Thank you for taking the time to share your opinion. We are committed to our guests' satisfaction and we are delighted to read that your stay lived up to your expectations. We hope to have the chance to welcome you back.Kindly, Estérel Resort Team

6/10 Okay

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Restaurants were overpriced. Place overrated.
Stayed 1 night in Sep 2023
Response from Marketing, Relations Clients on Sep 5, 2023
Hello Antonio,Thank you for sharing your comments about your stay with us. We take note of the points raised in your review and will pass them on to our staff. We hope to see you again soon. Thank you and have a nice day.Sincerely, The Estérel Resort team

10/10 Excellent

Hosam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort
Stayed 1 night in Aug 2023
Response from Marketing, Relations Clients on Aug 30, 2023
Hello Hosam, Thank you for taking the time to share your opinion. We are committed to our guests' satisfaction and we are delighted to read that your stay lived up to your expectations. We hope to have the chance to welcome you back.Kindly, Estérel Resort Team

8/10 Good

CONNIE

Stayed 2 nights in Aug 2023
Response from Marketing, Relations Clients on Oct 4, 2023
Bonjour Connie, Merci beaucoup d'avoir pris le temps d'évaluer nos services. Nous espérons sincèrement vous revoir très bientôt parmi nous. Cordialement, L'équipe Estérel Resort

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean and renovated rooms. Good amenities (multiple spas, adult pool, activities (kayak, volleyball, paddleboard etc).
Stayed 2 nights in Aug 2023
Response from Marketing, Relations Clients on Sep 1, 2023
Hello Michael, Thank you for taking the time to share your opinion. We are committed to our guests' satisfaction and we are delighted to read that your stay lived up to your expectations. We hope to have the chance to welcome you back.Kindly, Estérel Resort Team

10/10 Excellent

line

Stayed 1 night in Aug 2023
Response from Marketing, Relations Clients on Nov 8, 2023
Bonjour Line, Nous vous remercions pour votre note de 5 sur 5 !À bientôt!Cordialement, L'équipe Estérel Resort

10/10 Excellent

Patricia, Gatineau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid view and very friendly staff.
Stayed 2 nights in Aug 2023
Response from Marketing, Relations Clients on Aug 27, 2023
Hello Patricia, Thank you very much for your excellent review. We really appreciate you taking the time to share your experience with us. We are delighted to see that you especially enjoyed the friendliness of our teams.Thank you for choosing Esterel Resort for your getaway! We look forward to welcoming you soon.Sincerely, The Estérel Resort team

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the hotel, the room, staff and facilities. Everything was modern and well maintained. Fabulous shower in our room. Beautiful view on the lake. Restaurant options for dinner with teens wasn’t the greatest and options were very pricey - too bad there wasn’t a casual dining option (only for takeout)
Stayed 1 night in Aug 2023
Response from Marketing, Relations Clients on Aug 28, 2023
Hello David, Thank you for taking the time to share your review. We are pleased to see that you enjoyed some aspects of your stay, especially our teams and the facilities. However, we take note of your comments regarding the dining option and we will share them with the concerned department managers. We look forward to welcoming you back to our establishment. Sincerely, The Estérel Resort team

8/10 Good

Tuyet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL NICE BUT HAS SOME AREAS THEY CAN IMPROVE.
Overall very nice BUT restaurant food was not that great. Went to the Voilier and had the crab appy which was super salty. The small pool side bar/restaurant was closed during the day and there was no way to get food. My teenagers were starving. Had to go inside and order a $30 12 inch pizza and had to go get it from the restaurant ourselves. They should have better options for food and convenience.
Stayed 1 night in Aug 2023
Response from Marketing, Relations Clients on Sep 1, 2023
Bonjour Tuyet, Thank you for sharing your feedback with us. We're delighted to hear that you had an overall nice experience, but we're sorry to hear that your dining experience did not meet your expectations.We apologize for the issue with the crab appetizer being overly salty. This is certainly not the level of quality we aim to provide, and we will address this with our kitchen team to ensure better consistency in the future.Your feedback is valuable to us, and it helps us improve our services. We hope you'll give us another opportunity to serve you in the future, and we'll work hard to ensure a more satisfying dining experience.Thank you for choosing us for your stay.Cordially, Estérel Resort Team.

10/10 Excellent

Shafid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, many things to do, beautiful place
Stayed 2 nights in Aug 2023
Response from Marketing, Relations Clients on Sep 1, 2023
Hello Shafid, Thank you for taking the time to share your thoughts! We're thrilled to hear that you had a wonderful experience during your stay with us. Our dedicated staff always strives to provide exceptional service, and it's fantastic to know that you found them amazing.We're also delighted that you enjoyed the wide range of activities and the beauty of our location.We can't wait to welcome you back for another great stay!Cordially, Estérel Resort Team