Ratings based on 188 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 18, 2018
nice clean rooms close to shopping with gorgeous views , wildlife could be seen right outside the windows . great stay and plan to stay there again .highly recommended , staff very friendly and helpful
Comment from Hotel Management
Jun 18, 2018 by Brynwood on the River, Hotel Management
Thanks so much for your kind words :-) Glad you had an Awesome time & saw some Wildlife! :-) Blessings in all your Adventures! :-) Brynwood on the River
5 out of 5
by A verified traveler

Posted Jun 17, 2018
Comment from Hotel Management
Jun 17, 2018 by Brynwood on the River, Hotel Management
Thank you; Glad you enjoyed your stay! :-)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2018
Close to down town Estes. Great location. We locked ourselves out one night and the staff was great about getting us a key quickly. WiFi was not great but everything else was fantastic.
Comment from Hotel Management
Jun 17, 2018 by Brynwood on the River, Hotel Management
Glad you enjoyed the location & hospitality! :-)
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Posted Jun 11, 2018
Great place to stay! Clean and very friendly staff!!
Comment from Hotel Management
Jun 11, 2018 by Brynwood on the River, Hotel Management
Thanks so much; Glad you enjoyed your stay with us! :-)
5 out of 5
Recommended
for Everyone
by A verified traveler from MO

Wow on the river!

Posted Jun 9, 2018
Great location, wonderful pool. Feels like camping in the woods, but with better amenities. The cabins were comfy and pretty spacious for our needs. Parking was on-site and easy- unlike the majority of Estes Park. If I had to pick one thing, I would say the appliances could use a bit of modernization. Our fridge was pretty frosted up and didn’t want to get very cold. The hot tub on the deck was a bit mildew-scented. Overall, we will definitely stay here again next trip to EP.
Comment from Hotel Management
Jun 9, 2018 by Brynwood on the River, Hotel Management
Thank you for the kind words! We also appreciate the encouragement on ways we can improve so Thank you! Look forward to seeing you again on your next trip here! Blessings in all your Travels! :-) Brynwood on the River
2 out of 5
by A verified traveler

Posted May 7, 2018
The biggest reason I’m rating this review so low is an initial service failure. There are some family things that came up and I had to amend my stay from 3 days to 2 days when I first arrived. I had paid for the first 2 days upfront. I will not be staying the last night but they still required payment for the last night. I understand the policy decision but I see the lack of flexibility as a service failure, especially since Brynwood will not actually be rendering service for that last night. I had booked through Expedia for the price discount. I offered to pay just the premium Expedia charges to cover the booking. I didn’t make a stink about it, but I didn’t appreciate the way that was handled. It tainted the rest of my experience with Brynwood. The room was rustic. Amenities aren’t bad with a small kitchenette, WiFi, small tv, public hot tub and chairs on the river. However, customer service is customer centric. The customer isn’t always right, but I tried to meet them half way and eventually did not force them to lose the revenue. It was a disappointment.
Comment from Hotel Management
May 12, 2018 by Brynwood , Hotel Management
Dear Guest, I'm glad you enjoyed our amenities especially the lovely river running through our property. Besides the motel room you stayed in, we also have Cabins on the river, many with full kitchens, private hot tubs on the deck and wood burning fireplaces! Since it is our policy that each guest is responsible for every night booked and there isn't any refund for early departure I can see why the front office employee did not give you a refund. Having said that, if you would let me know who you are, I am willing to give you a refund for the third night, minus fees that will need to be paid to Expedia. Sincerely, Gayle
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2018
My husband and I were in need of a weekend getaway and Brynwood was perfect! The staff was great, it was cozy and exactly what we needed. We will definitely be back!
Comment from Hotel Management
Apr 3, 2018 by Brynwood, Hotel Management
Thank you for your great review of Brynwood on the River! My staff and I really appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2018
Cabin was large, very accommodating, woke up to elk looking in our window
Comment from Hotel Management
Mar 30, 2018 by Brynwood on the River, Hotel Management
We're so glad you enjoyed your stay at Brynwood on the River. It's always so wonderful when the elk are on our property!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2018
Great place to stay and do close to Estes Park. Would stay there again.
Comment from Hotel Management
Mar 20, 2018 by Brynwood on the River, Hotel Management
Thank you for your great 5 star rating! We're so glad you enjoyed your stay and liked that Brynwood on the River is so convenient to downtown!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Nice rooms

Posted Feb 24, 2018 on Hotels
A friend was turning 68 years old. We got a large room for 2 adults and 2 teenagers.It was convenient to the show we were attending that night, and had a store just down the road. It was clean and roomy even though it wasn't a cabin. Would stay there again.
Comment from Hotel Management
Feb 28, 2018 by Brynwood, Hotel Management
Thank you for staying at Brynwood on the River and I'm glad you had a great experience!