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Overall we loved the property. Jeff at the front desk was very helpful. The only thing I didn’t love was a fragrance in the lobby- it was very strong and I am very sensitive to smells. I would also love to see fragrance free toiletries instead of scented ones. Everything else was amazing and I would stay here again in the future.
Heather
Stayed 2 nights in Apr 2024
Response from Staff at Holiday Inn Estes Park on Apr 22, 2024
Hi Heather, We're glad to hear that you loved our property overall and that Jeff at the front desk provided helpful service! Thank you for sharing your feedback regarding the fragrance in the lobby and toiletries. We'll certainly take your preferences into consideration as we strive to ensure a comfortable stay for all guests. We appreciate your kind words and hope to welcome you back in the future!-The Staff at Holiday Inn Estes Park
Second time we have brought our dogs and stayed here. Loved the fire pits in the evening. Convenient to get our dogs to room. Check in took an extremely long time considering the hotel was not. Had to remind the person at check in 3 times that we needed a room where dogs were allowed. She kept forgetting. Like the amenities in the bathroom and the room was clean. Appeared to be a roof leak in the hallway. Hotel is in a convenient location.
Von
Stayed 2 nights in Mar 2024
Response from Holiday Inn Estes Park on Mar 20, 2024
We're glad to hear that you enjoyed your stay and found our location convenient. We appreciate your feedback regarding the check-in process and will work to improve this aspect of our service. We also take note of your observation about a possible roof leak. Thank you for choosing to stay with us and we look forward to welcoming you and your dogs again in the future.
This was a really solid hotel, especially for the price. Estes can be so expensive, and this was a super nice hotel, with shockingly comfortable beds, with plenty of amenities that probably would be great for families.
Patrick
Stayed 1 night in Jan 2024
Response from Tyson on Jan 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel comfortable and thank your for your feedback!
Our overall stay was great. We loved the updated contemporary look and some of the fun amenities they had to offer! We had a couple of issues one being a leaking patio roof so we couldn’t use our patio due to drips and puddling. I also think the chemicals in the pool may have been a bit off. Our kiddo broke out in a rash all over.
But, even with all that said we would recommend this hotel over a few we have stayed at before.
Stephen
Stayed 2 nights in Dec 2023
Response from Tyson on Jan 5, 2024
We're delighted to hear that you enjoyed your stay at our hotel and that our service met your expectations. We strive to provide a beautiful experience for our guests and hope to welcome you back soon!
We're delighted to hear that you enjoyed your stay at our hotel and that our service met your expectations. We strive to provide a beautiful experience for our guests and hope to welcome you back soon!
I travel a lot, and absolutely the friendliest and best check-in experience. The hotel was in a great location, clean, just an overall great experience!!
Angela H.
Stayed 2 nights in Dec 2023
Response from Tyson on Jan 5, 2024
We're delighted to hear that you enjoyed your stay at our hotel and that our service met your expectations. We strive to provide a beautiful experience for our guests and hope to welcome you back soon!
We're delighted to hear that you enjoyed your stay at our hotel and that our service met your expectations. We strive to provide a beautiful experience for our guests and hope to welcome you back soon!
The indoor pool is great for kids and full size hot tub great for adults!
Lisa
Stayed 2 nights in Dec 2023
Response from Tyson on Dec 12, 2023
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon! Highly appreciated!
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon! Highly appreciated!
My wife accidentally left her bag behind in the room and the staff was so helpful to go check to see if it was still there . They were very honest because all of her personal items were there including some cash They shipped it out to us the following day. All the staff was so friendly and we appreciate the hospitality.
Dominic
Stayed 1 night in Dec 2023
Response from Tyson on Dec 12, 2023
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon! Highly appreciated!
This place was really cute and small. Our room had really thin walls so we heard everything EVERYTHING the room next door was doing. The room was clean and the walking stick and binoculars were cool. It was not as close to downtown but it had a great brewery and Mexican restaurant walking distance.
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon! Highly appreciated!
The faculty was clean, warm and comfortable. The night we checked in the front office staff was very friendly and accommodating. The 2nd day day staff was rude and surly. We have traveled to numerous locations and have had a microwave and safe in our rooms to use at our convince but not at this facility. If you are going to charge for breakfast it would be nice to have it disclosed before making a reservation. Traveling in Europe breakfast is provided as it is most facilities in USA. Thank you.
Perfect hotel for family and friends to stay when visiting Rocky Mountain National Park! We enjoyed the morning breakfast, the complimentary s’mores pack, and the comfortable rooms.
Hotel was great for a hotel. Happy! No complaints. Nit picking though, the elevator was slow and a long wait. Snacks you can buy were too limited and I was charged $29 for a frozen breakfast burrito and a snall bag of lays chips.
Our families go-to hotel! Always love our stay. Breakfast was disappointing with very little options. The floors in the room were very dirty that left black on our feet and had to keep rinsing off in the bath. Otherwise, we love the hotel. The pool is great with complimentary toys for the kids, lights that added to the fun environment, and cartoons playing on the projector. The complimentary s'mores were a great surprise. Will be back of course!
Michael
Stayed 1 night in Oct 2023
Response from Tyson on Nov 14, 2023
Thank you for your feedback!
4/10 Poor
Jamie
Traveled with partner
Oct 21, 2023
Disliked: Staff & service
In line waiting to check in. The computer needed to reboot. Another young lady comes up to check in and instead of having me, who was there first get the staff member who’s computer is working I get passed up and wait longer. Not exactly how I thought I would be treated in a hotel asking nearly 300$ for a room. Try and get better and customer service!!
Jamie
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Hi Jamie, we apologize for the inconvenience you experienced during check-in. We strive to provide excellent customer service and we're sorry we fell short this time. Your feedback is valuable to us and we'll use it to improve our service. Thank you for bringing this to our attention.
Thank you, Rodney! We're thrilled to hear that you had a pleasant experience with our facilities and friendly staff. Your positive feedback means a lot to us and we hope to have the opportunity to welcome you back soon.
We’re thrilled to see you had a positive experience, Margaret. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
6/10 Okay
Alex
Traveled with family and small children, Traveled with partner, Traveled with family
The room that is pictured is most likely not going to be the room you get on Expedia. We were literally put in a separate wing of the hotel that we had to drive around to the back to get to only to find that our room was in a basement, also found about 10 large ants in the bathroom. The hot tub was absolutely disgusting, film on the top looked like someone had spilled curdled milk. The front desk guy was phenomenal but the maintenance guys were total creeps. Downtown is close enough to walk to, but if you intend to take an Uber anywhere you are out of luck. We tried to call a cab but they were charging $10 per person to go less than 3 miles.
Alex
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Hi Alex, thank you for sharing your experience. We apologize for any discrepancies between the room pictured and the one you received. We appreciate your feedback regarding the hot tub and maintenance staff. We'll address these concerns internally to improve our service. Thank you for choosing our hotel.
housekeep forgot to come back to clean our room. overall it is clean than other three place we stay in rocky mountain area, would stay here again for sure
Wimolrat
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
We’re thrilled to see you had a positive experience even though housekeeping fell short of expectations. We will pass on your feedback to the team.