Ratings based on 579 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by jason

Awesome

Posted Jul 6, 2017 on Hotels
Amazing historic place with character.. we stayed in a studio overlooking city and mountains... rooms are small but have all you need, awesome to cook on stove and drink coffee in your own room. Restaurant was amazing, burgers are best I've ever had! Staff were all amazing as well, took care of everything perfectly. We had to move rooms and they had our new room ready first thing in morning The pool and yard area are awesome with great views. Parking was no problem, plenty of parking We will be back next time we are in Estes
Comment from Hotel Management
Jul 21, 2017
Hello Jason, I'm very pleased you had a great experience staying with us, I do hope you come back to visit us soon. When you do please ask for me it would be a pleasure to meet you. Thank you, Marc Thanks for taking the time to post your comments it means a lot to the team!
5 out of 5
by matt

Vacation stop over

Posted Jun 29, 2017 on Hotels
Stayed at the Lodge for 1 night. Staff was very friendly and accommodating.
Comment from Hotel Management
Jul 21, 2017
Hello Matt, Thank you for the 5 Star rating, I will be sharing this with the team we try our best to make vacations a memory for a lifetime. Sincerely, Marc
5 out of 5
by William

Posted Jun 29, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Hello William, just like to say "Thank you"! for your 5 star rating, it means a lot to the team! Marc
3 out of 5
by A verified traveler

Posted Jun 29, 2017
Very friendly and helpful staff. Beautiful views from the dining room area. Very quaint and antique feel inside. Nice heated pool and jacuzzi. No a/c in the rooms and very thin walls. Anytime someone above or below you turns on the faucet in another room it is loud. Was woken up several times throughout the night from the loud plumbing.
Comment from Hotel Management
Jul 23, 2017 by GM, Hotel Management
Hello, First of all let me apologize for not getting back to you in a timely manner. Thank you for your response, although I see you had to witness one of the problems with the old structure again my apologies, but I'm glad to here your encounter with the staff was pleasant. I hope you decide to visit us again and when you do please give me a call before you make your reservation. Sincerely, Marc
5 out of 5
by A verified traveler

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Thank you! Your response is Greatly appreciated! Marc
4 out of 5
by anthony

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Hi Anthony, Thank you for your response, I will share with my team. Marc
5 out of 5
by Dallas

Posted May 31, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Thank you for staying with us and hope you have a chance to return soon! Marc
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Beautiful location & views

Posted May 30, 2017
Pros: location and views
Cons: front desk seemed understaffed - the one person there - while not unfriendly ( I think she was sick) did not set a welcoming tone
Location: Hiking Rocky Mountain National Park!
Check in was rather unprofessional. Our room - a studio - was excellent. The snowcapped mountatin views from almost everywhere in the hotel are awesome. The restaurant staff were very friendly & excellent. However, the food was rather expensive and not good. My husband's steak was grizzly to the point of being inedible.
Comment from Hotel Management
Jun 16, 2017 by Marc, Hotel Management
Thank you fro your response, I will share your views with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler from sherman tx

Relaxing hotel in the mountains

Posted May 26, 2017 on Orbitz
We stayed here gor our honeymoon in May and ended up snowed in. Through our whole stay, however, the staff was really nice and helpful. We lost power due to the storm but they were on top of it and got it back in just a few hours. The front desk lady was so nice during our adventure she offered to grab us some groceries since she was going and they ordered pizza for all the guests so we wouldn't risk going out. Minor issue: we got a room under the restaurant so it got a bit noisy one night as they were cleaning up upstairs but otherwise we couldn't have asked for a better place to spend our honeymoon.
Comment from Hotel Management
Jun 9, 2017 by Marc , Hotel Management
Thank you very much for your review, receiving this goes a long way with the team!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln, NE

Up in the mountains with a great view.

Posted May 23, 2017
Pros: Everything
Cons: Nothing
Location: It is perfectly located in Estes Park, with restaraunts, bars, shopping and activities all close.
The Staff...ALL of them are only concerned about their guests. They are truly awesome.
Comment from Hotel Management
Jun 9, 2017 by Marc, Hotel Management
Thank you very much for your review, receiving this goes a long way with the team!