Ratings based on 562 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

An amazing room facing downtown Estes Park and mts

Posted Jul 31, 2017
Cons: Nothing......
Location: The riverwalk in downtown Estes Lake is withi 2 miles....and the staff wil help you with whatever you want to do: bike, hike, walk, kayak, or explore.
We loved our stay. The pool and jakuzi were great and not used by many. The restaurant has great food, and one can reserve 1 of 4 balcony porches for dinner.
Comment from Hotel Management
Aug 4, 2017 by Marc, Hotel Management
Hi Diane, Thank you for your time responding about your experience with us. I will definitely forward your kind words to the team. Glad to hear you had a great time with us, come back and see us again son! Marc
3 out of 5
by A verified traveler

Posted Jun 29, 2017
Very friendly and helpful staff. Beautiful views from the dining room area. Very quaint and antique feel inside. Nice heated pool and jacuzzi. No a/c in the rooms and very thin walls. Anytime someone above or below you turns on the faucet in another room it is loud. Was woken up several times throughout the night from the loud plumbing.
Comment from Hotel Management
Jul 23, 2017 by GM, Hotel Management
Hello, First of all let me apologize for not getting back to you in a timely manner. Thank you for your response, although I see you had to witness one of the problems with the old structure again my apologies, but I'm glad to here your encounter with the staff was pleasant. I hope you decide to visit us again and when you do please give me a call before you make your reservation. Sincerely, Marc
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Beautiful location & views

Posted May 30, 2017
Pros: location and views
Cons: front desk seemed understaffed - the one person there - while not unfriendly ( I think she was sick) did not set a welcoming tone
Location: Hiking Rocky Mountain National Park!
Check in was rather unprofessional. Our room - a studio - was excellent. The snowcapped mountatin views from almost everywhere in the hotel are awesome. The restaurant staff were very friendly & excellent. However, the food was rather expensive and not good. My husband's steak was grizzly to the point of being inedible.
Comment from Hotel Management
Jun 16, 2017 by Marc, Hotel Management
Thank you fro your response, I will share your views with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln, NE

Up in the mountains with a great view.

Posted May 23, 2017
Pros: Everything
Cons: Nothing
Location: It is perfectly located in Estes Park, with restaraunts, bars, shopping and activities all close.
The Staff...ALL of them are only concerned about their guests. They are truly awesome.
Comment from Hotel Management
Jun 9, 2017 by Marc, Hotel Management
Thank you very much for your review, receiving this goes a long way with the team!
3 out of 5
Recommended
for Everyone
by A verified traveler

Disappointing room

Posted May 14, 2017
The employees were very friendly. After dinner at another restaurant, we came back to the Crags for a couple drinks where we enjoyed a great conversation with the bartender. The lobby, deck area and pool we're clean and comfortable. However, we were disappointed in our room. It felt like a college kid's apartment. Out-dated decor, small and poorly arranged. The bed was right next to the room door and we could hear EVERYTHING going on around us. The kitchenette was in the back of the room and decent, although we would have preferred no kitchenette, and more space instead.
Comment from Hotel Management
Jun 16, 2017 by Marc, Hotel Management
Thank you for your response I will share your points with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, GA

Great lodge in the mountains

Posted May 8, 2017
Warm, cozy lodge. Friendly staff. Recently remodeled room and bathroom. Upscale, very nice.
Comment from Hotel Management
Jun 9, 2017 by Marc, Hotel Management
Thank you very much for your review, receiving this goes a long way with the team!
4 out of 5
by Hadassah

Posted Apr 27, 2017 on Hotels
I always enjoy staying here! Its a nice, cozy place. I always wish they had some kind of a breakfast, continental or otherwise would be nice. The WiFi doesn't work unless you're in the lobby. The restaurant there is great (when its open). Overall, I enjoy my stays.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 4, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

This is the Place that Truly Makes You Home

Posted Apr 2, 2017
I really love this place because it does make me feel at home. As an international student traveling here through Spring break, I am surprised to find how friendly the people are here. Although, the transportation is not so convenient in spring, I got a lot of free rides there. There are not so many tourists so the Rocky Mountain National Park does not operate its shuttles. It took about 40$ from this hotel to Bear Lake in the park.
Comment from Hotel Management
May 15, 2017 by Marc, Hotel Management
Good morning! Sorry for the delay in getting back to you, but I just wanted to say "Thank you" for staying with us and giving a friendly response. Hope you come back to visit us soon! Marc Grandmaison General Manager
4 out of 5
by Megan

Great hotel.. if you don't like breakfast or A/C

Posted Mar 31, 2017 on Hotels
No air conditioning or breakfast.....