Ratings based on 567 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Excellent views. Helpful staff. Historical building with many old pictures recounting the Crag's history. Great pool and sitting locations with views of the town below. Clean, fully stocked rooms. Perfect place to stay to get away from the rush of a bigger city. We very much enjoyed our stay and appreciated the unexpected upgrade to a suite with a functional kitchenette.
Comment from Hotel Management
Sep 1, 2017 by Marc, Hotel Management
Thank you! So glad to heart you had a wonderful experience with us. I will share your comments with the team!
4 out of 5
Recommended
for Everyone
by A verified traveler

An amazing room facing downtown Estes Park and mts

Posted Jul 31, 2017
Cons: Nothing......
Location: The riverwalk in downtown Estes Lake is withi 2 miles....and the staff wil help you with whatever you want to do: bike, hike, walk, kayak, or explore.
We loved our stay. The pool and jakuzi were great and not used by many. The restaurant has great food, and one can reserve 1 of 4 balcony porches for dinner.
Comment from Hotel Management
Aug 4, 2017 by Marc, Hotel Management
Hi Diane, Thank you for your time responding about your experience with us. I will definitely forward your kind words to the team. Glad to hear you had a great time with us, come back and see us again son! Marc
3 out of 5
by A verified traveler

Posted Jun 29, 2017
Very friendly and helpful staff. Beautiful views from the dining room area. Very quaint and antique feel inside. Nice heated pool and jacuzzi. No a/c in the rooms and very thin walls. Anytime someone above or below you turns on the faucet in another room it is loud. Was woken up several times throughout the night from the loud plumbing.
Comment from Hotel Management
Jul 23, 2017 by GM, Hotel Management
Hello, First of all let me apologize for not getting back to you in a timely manner. Thank you for your response, although I see you had to witness one of the problems with the old structure again my apologies, but I'm glad to here your encounter with the staff was pleasant. I hope you decide to visit us again and when you do please give me a call before you make your reservation. Sincerely, Marc
5 out of 5
by A verified traveler

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Thank you! Your response is Greatly appreciated! Marc
4 out of 5
by anthony

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Hi Anthony, Thank you for your response, I will share with my team. Marc
5 out of 5
by Dallas

Posted May 31, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Thank you for staying with us and hope you have a chance to return soon! Marc
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Beautiful location & views

Posted May 30, 2017
Pros: location and views
Cons: front desk seemed understaffed - the one person there - while not unfriendly ( I think she was sick) did not set a welcoming tone
Location: Hiking Rocky Mountain National Park!
Check in was rather unprofessional. Our room - a studio - was excellent. The snowcapped mountatin views from almost everywhere in the hotel are awesome. The restaurant staff were very friendly & excellent. However, the food was rather expensive and not good. My husband's steak was grizzly to the point of being inedible.
Comment from Hotel Management
Jun 16, 2017 by Marc, Hotel Management
Thank you fro your response, I will share your views with the team.
5 out of 5
Recommended
for Everyone
by A verified traveler from sherman tx

Relaxing hotel in the mountains

Posted May 26, 2017 on Orbitz
We stayed here gor our honeymoon in May and ended up snowed in. Through our whole stay, however, the staff was really nice and helpful. We lost power due to the storm but they were on top of it and got it back in just a few hours. The front desk lady was so nice during our adventure she offered to grab us some groceries since she was going and they ordered pizza for all the guests so we wouldn't risk going out. Minor issue: we got a room under the restaurant so it got a bit noisy one night as they were cleaning up upstairs but otherwise we couldn't have asked for a better place to spend our honeymoon.
Comment from Hotel Management
Jun 9, 2017 by Marc , Hotel Management
Thank you very much for your review, receiving this goes a long way with the team!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln, NE

Up in the mountains with a great view.

Posted May 23, 2017
Pros: Everything
Cons: Nothing
Location: It is perfectly located in Estes Park, with restaraunts, bars, shopping and activities all close.
The Staff...ALL of them are only concerned about their guests. They are truly awesome.
Comment from Hotel Management
Jun 9, 2017 by Marc, Hotel Management
Thank you very much for your review, receiving this goes a long way with the team!
3 out of 5
Recommended
for Everyone
by A verified traveler

Disappointing room

Posted May 14, 2017
The employees were very friendly. After dinner at another restaurant, we came back to the Crags for a couple drinks where we enjoyed a great conversation with the bartender. The lobby, deck area and pool we're clean and comfortable. However, we were disappointed in our room. It felt like a college kid's apartment. Out-dated decor, small and poorly arranged. The bed was right next to the room door and we could hear EVERYTHING going on around us. The kitchenette was in the back of the room and decent, although we would have preferred no kitchenette, and more space instead.
Comment from Hotel Management
Jun 16, 2017 by Marc, Hotel Management
Thank you for your response I will share your points with the team.