Ratings based on 1,124 Verified Reviews

3.2 out of 5
63% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from sea

clean and quiet

Posted Apr 6, 2018
This may not be the fanciest place to stay, but it was clean, quiet and I felt safe.
Comment from Hotel Management
Apr 9, 2018 by RJ, Hotel Management
We're delighted to read about how wonderful your recent stay at America's Best Value Inn Eugene Oregon went. We work very hard to ensure that every guest has a wonderful experience, and we are so glad that you recognized our efforts. Hope to see you again soon !!!
1 out of 5
by A verified traveler from eugene oregon

Horrible hotel when youve lost a family member

Posted Mar 23, 2018
They failed to tell until i was fully checked in that i could not have any guests what so ever. Well i had just arrived from driving all the way from Arizona only because i just lost my sister to cancer. So basically im in a different state and lost my sister and not allowed to have my family members around me in the time of grieving. My sister and I were very close and ive had a really hard time and being alone withput my family is not what i came thousands of miles for. Its a non smoking room but reals of cigarettes. I wanted my money back but they said i cannot get my money back to go somewhere else where my family could visit. Im very disappoonted. There were absolutely no rules to that nature online. Ive actually never heard of this rule. Ive spent this whole tine alone when i needed my family. I am definately not going to do this again. Also will let my traveling friends know not to stay in a Best Value Inn ever in any state. This was the worst experience iv ever had.
Comment from Hotel Management
Mar 27, 2018 by RJ, Hotel Management
Hello Vicki, We are very sorry to hear about your sister. Please accept our condolences. Our front desk staff is trained to let the guests' know about the visitor policy. This is a university town so we just want to make sure that the locals don't invite friends over and have party in the room and disturb other guests. If you had let the front desk know about the tragedy, the manager would have make sure that the visitors are allowed in your room. Once again very sorry for your loss.
4 out of 5
Recommended
for Everyone
by A verified traveler

was a ideal location

Posted Feb 23, 2018
Pros: location
was clean and adequate for my needs. I found its location was great for my needs
Comment from Hotel Management
Feb 24, 2018 by RJ, Hotel Management
Thank you for taking a moment to provide your review regarding your recent stay. We are happy to hear you were pleased with our service and our facility. We hope to welcome you back the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from hermiston oregon

Posted Feb 19, 2018
I enjoyed my stay hear i will probably stay hear again next trip
Comment from Hotel Management
Feb 22, 2018 by RJ, Hotel Management
Hello Adrianna, We're delighted to read about how wonderful your recent stay at America's Best Value Inn Eugene Oregon went. We work very hard to ensure that every guest has a wonderful experience, and we are so glad that you recognized our efforts. Hearing your visit was terrific is music to our ears. Thank you for your five-star review, and we hope to see you again soon!
1 out of 5
by A verified traveler from washington

Not so nice motel

Posted Feb 14, 2018
Pros: Nothing
Cons: Tear it down and rebuild and fire all the management
Yes my experience was not so nice. I was expecting Americas Best Hotel and my mistake Americas best value motel. It was close to a busy street so traffic noise. The room was freezing and the noisy heater came on and off about every 60 sec so we had to turn it off when we went to bed and woke up at 3 am freezing. The sheets were stained so good thing we brought a seeping bag and laid on that and just used the top sheet and blanket. No coffee in the room. The breakfast in the morning was a joke. I asked for juice or water, they only provided tap water. No muffins, eggs, bacon etc. I only saw waffles and cold cereal. I paid over $60 for the room a total rip off!!!
Comment from Hotel Management
Feb 16, 2018 by Raj., Hotel Management
We welcome all guest feedback as we consider it an opportunity to improve. Our goal is to provide our guests with great service at a great value and we apologize if we were not able to achieve that goal with your visit. We will share your comments with our staff, so that we can be more aware of always providing exceptional customer service. We always have someone in the office 24 hours who could assist our guests with any request or concern.
4 out of 5
Recommended
for Everyone
by A verified traveler from Coos Bay, OR

Eugene America's Best

Posted Feb 2, 2018
Pros: Location, price.
Cons: Door needs to be better sealed. Staff needs educstion on service animals.
Location: Near U of O, convention center, Amtrak and Greyhound stations. Short drive from airport.
Comfortsble, affordable motel near downtown and university. Pets are welcome, but the difference between a service dog and a pet is not understood. The staff was very accommodating in giving us a room near grass for my son's dog, but did not understsnd why my son needed to have the dog with him at all times... it is a service dog not a pet. When my son went to tske a shower, he found the shower head dangling and part of curtain rod disconnected, both of which he fixed himself. Other thsn these things, the room was comfortable as were the beds, and the price was fair.
Comment from Hotel Management
Feb 2, 2018 by Raj., Hotel Management
Hello Jean, Thank you so much for taking time to write this review. We are happy to hear that you enjoyed your stay overall. We will definitely advise our staff about the service animal. Thank you for bringing that to our attention. We would like to extend our gratitude and hope to see you again !!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ashland, OR

Posted Jan 20, 2018
It was nice they had a mini fridge stove oven and microwavemicrowave laundry facility on site and it was 1 floor so no one above you making noise
Comment from Hotel Management
Jan 21, 2018 by Raj., Hotel Management
Hello Dorie,Thank you for taking a moment to provide your review regarding your recent stay. We are happy to hear you were pleased with our service and our facility. We hope to welcome you back the next time you are in the area.
3 out of 5
by A verified traveler

It was just ok

Posted Jan 16, 2018 on Hotels
There were always flies in the room. And huge ones at that. I killed about 9. Could not figure out where they were coming from.
Comment from Hotel Management
Jan 18, 2018 by Raj., Hotel Management
Hello Loisi, Thank you for taking time to provide a review. There is always someone at the desk 24/7 to assist our guests. The desk clerk could have changed your room and put in a request for maintenance to check the room. We thank you for your business and hope to welcome you again in near future.
3 out of 5
by A verified traveler

Posted Jan 16, 2018 on Hotels
Room was quiet despite it being near a busy, noisy street. Older room had a stove but no pots or pans. Kind of unnecessary with the microwave. It was near where we needed to be and was fairly inexpensive an allowed our dog, so it worked out well for us.
Comment from Hotel Management
Jan 17, 2018 by Raj., Hotel Management
Thank you for taking a moment to provide your review regarding your recent stay. We are happy to hear you our facility nice, clean and quiet. We do have some rooms with kitchen in it as one of the amenities for some travelers who has their own pots and pans. We hope to welcome you back the next time you are in the area. Thank you for your business.
3 out of 5
Recommended
for Everyone
by A verified traveler from Burnaby

So and So

Posted Jan 15, 2018
Pros: Access
Cons: The space for breakfast
Location: Golfing
It is OK but the space of the breakfast. When somebody else approach we have to make the way.
Comment from Hotel Management
Jan 17, 2018 by Raj., Hotel Management
Hello Steve, Thank you for taking a moment to provide your review regarding your recent stay. We appreciate your time and business. We hope to welcome you back the next time you are in the area.