Ratings based on 1,190 Verified Reviews

3.7 out of 5
79% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Boise

Conveniently located hotel at a good price

Posted May 23, 2017
Pros: Conveniently located, good price, two-bedroom suite.
Cons: Better breakfast, deep cleaning and updating of the rooms.
Location: Located in downtown Eugene, near the University. Many restaurants are close by.
Our room was a two-bedroom suite, which was nice. The beds were comfortable and clean. The bathroom had been updated recently. The bathroom fan didn't work, and the shower drain was slow, but it was nice otherwise. Carpets, furnishings, etc. were all somewhat old and a bit worse for wear. Our room was the closest to the street (Broadway), which is a busy road, so there was a lot of traffic noise. The included breakfast was sparse -- muffins, juice, bananas, and yoghurt. The location was great, right in the middle of Eugene, close to the University and everywhere we wanted to go. There was an outdoor pool, which looked clean and nice, but which we didn't use. The price was good for a two-bedroom room.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
We appreciate that you've the time to share with us your detailed feedback following your stay here at Broadway Inn. I regret that you were not completely pleased with the carpet, furnishings and breakfast. Your feedback will be reported to our management for reference. We aim to provide our guests comfortable accommodation, thank you for bringing your concerns to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Met our standards for the price we paid

Posted May 23, 2017
Pros: Comfort
Cons: Just change soap holder in shower/ bath.
Location: Lots of food around. Walking distance to businesses. 1.6 miles to University of Oregon.
I think it was better than the 2 star motels we stayed at like Travel lodge, Motel 6, etc. Beds were comfortable and clean ( pillows and sheets too). Temperature was perfect. The air was actually working when thermostat was set. Cabinets were in good working conditions. Breakfast was good enough for it's rate. A lot more options than other motels we stayed at. Staff was nice. Wifi was working perfectly. A lot more working channels than others in a new flat screen tv. Enough parking. Good cleaning service. Double pain Windows kept room quiet enough. Just a minor detail, the soap holder in bath was rusty. Other fixtures were in great condition. There were a few scratches on paint on 1 side of wall.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Thank you for giving us an honest outlook of your experience at our hotel. It is so rewarding that you have rated us so highly.We seek to give each guest a very comfortable and accommodating experience and that majority of our service and accommodation have lived up to your expectation. Thank you so much for choosing our hotel and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Walla Walla

Convenient location

Posted May 22, 2017
Pros: Location, price, close to U of O campus & downtown, easy to get to, quiet.
Cons: Can't think of anything. Might look at replace the lambs, they were looking a little worn out.
Location: Walking distance to U of O and downtown. Lots of places to eat or get snacks nearby. Voodoo donuts is close and there is also a small movie theater.
This is my "go to" place when going to the state track championships. Price is great and it's about a 15-20 minute walk to campus. It is an older hotel, but they have obviously taken good card of the facilities. They have also added amenities like hair dryers, iron & ironing board, microwave and refrigerator. There's also a pool (I haven'd had the chance to use it, but there were several people swimming one afternoon). Staff is always friendly and very helpful. Room and bathroom were clean and nice bedding.
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
We can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout every stay. We appreciate your loyalty and we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place, pretty basic.

Posted May 19, 2017
Nice place, you get what you pay for. They definately could use a shudder or curtain for the bathroom window. Other than that all is well.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Thank you very much for your review. We regret to hear that you weren't thoroughly impressed with our accommodations, though we hope that we were able to make us for it with our overall hotel service. Your satisfaction is our top priority and we hope that you will consider another stay at our hotel.
2 out of 5
by A verified traveler

Bed was not comfortable; room was small.

Posted May 15, 2017
Pros: Location
Cons: Bed and mattress are not comfortable; bedding is old and needs to be updated.
Location is good; room is sub-par. The hotel advertises serving breakfast but selection of food is limited and not appetizing. Comforter was old and blankets thin. Room was cold and not aesthetically pleasing.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We assure you that we will do our best to make sure that your future stay with us will be worthy of your high rating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oak Harbor, WA

Great location for the Eugene Marathon

Posted May 9, 2017
Pros: Mostly the location.
Cons: It's a little dated, but clean.
Location: Whole Foods Market, The Original Pancake House, McMenamin's High Street Pub, John G. Shedd Center for the Arts
Close to the marathon, restaurants, and Whole Foods Market. The staff was friendly and efficient. Not luxurious, but clean and comfortable. If we come to Eugene again, we'll gladly stay here again.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping standards and hospitality of our staff. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Quaint hotel

Posted May 7, 2017
This was a pleasant motel. No frills but, clean and a nice comfortable bed.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
We appreciate you giving your feedback about your recent experience in our hotel. Thank you for letting us know that you were pleased with the basic accommodation we provided during your visit. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Super Friendly Staff

Posted May 4, 2017
Bed took up most of room but it was surprisingly comfortable!
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations.We would love to have you back and we do hope to see you again soon. Thank you so much for your business and have great day ahead.
3 out of 5
Recommended
for Everyone
by A verified traveler from BC, Canada

Basic Hotel in Downtown Eugene.

Posted May 4, 2017
Good location, near train and bus stations, U. of Oregon, and Original Pancake House (best breakfast place EVER). Nothing fancy. Small breakfast, WiFi included. Clean. Staff very friendly and helpful.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
We appreciate your feedback about your recent experience in our hotel. It is our goal to provide the best lodging experience to our valued guests and your comments are very enlightening. Thank you so much for complimenting the hospitality of our friendly staff. We are so glad that your stay was enjoyable and we look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Harrisburg

Posted May 2, 2017
They were really understanding when Expedia accidently booked me three rooms instead of one. They accommodated my schedule and were overall lovely people to stay with.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Thank you for sharing your experience and for pointing out the efforts of our staff in assisting you with the issue with your booking on Expedia. Thank you for your kind remarks. We appreciate your choosing to stay in our hotel, we hope to see you again soon. Kind regards.