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Reviews of Comfort Suites Eugene

2.5 out of 5
Comfort Suites Eugene
3060 E 25th Ave., Eugene, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 47 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 10, 2024
Thank you for rating our hotel! We hope you keep Comfort Suites University in mind the next time you are in the Eugene/Springfield area, safe travels!

10/10 Excellent

Emerald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great staff and service.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 3, 2024
Thank you for taking the time to review our hotel and provide your kind feedback! We hope you keep Comfort Suites University in mind the next time you are in the Eugene/Springfield area. Safe travels!

10/10 Excellent

Hailey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for family and it’s close to the freeway
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to review our hotel. We are happy to see you enjoyed your stay and hope to see you back again soon, safe travels!

10/10 Excellent

lacey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. Just seen a lot of spiders. I hate spiders
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 28, 2024
Thank you for taking the time to provide your feedback. We are so happy to hear you still enjoyed your stay and rest assured we promptly checked the room and had someone come out to spray the property just to be sure everything is perfect for our guests. We hope to see you back, safe travels!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful. Breakfast area was clean and well-stocked. Pool and fitness rooms were wonderful
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to review our hotel and provide your kind feedback! We hope you keep Comfort Suites University in mind the next time you are in the Eugene/Springfield area.

10/10 Excellent

Joe

Liked: Cleanliness
Great hotel nice and clean and good location!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thank you for taking the time to review our hotel and provide your kind feedback! We hope you keep Comfort Suites University in mind the next time you are in the Eugene/Springfield area. Safe travels!

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Thank you for taking the time to review and rate our hotel. We are happy to hear you enjoyed your stay and look forward to seeing you again.

8/10 Good

Jason

Traveled with family
Liked: Amenities, property conditions & facilities
The breakfast was AMAZING! Room was clean but had dirty stained towels in it from previous guests. Didn’t get to use any other amenities, but it swerved the purpose for our trip!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Thank you for rating our hotel and providing your feedback! We will pass along your praise to our wonderful breakfast staff. We hope you keep Comfort Suites University in mind the next time you are in the Eugene area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thank you for rating our hotel! We hope to see you back soon!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful but the hotel was full and a little noisy.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for taking the time to review our hotel and provide your feedback. We do get quite full during events as the one we had last week. We hope you get to stay with us again when it's not so busy. Safe travels!

10/10 Excellent

Kayla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
This is a great place to stay. Easy access to everything. Close to many restaurants and shops. Pool was amazing. Super friendly staffs. Would stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you so much for taking the time to rate our hotel and provide your kind feedback! We hope to see you back soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I wasn’t fond of was that the hot tub wasn’t hot hot and the jets didn’t work.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to review our hotel and provide your feedback! We are sorry to hear you had issues with the hot tub during your stay and rest assured maintenance is on the case!

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is easy to get from I-5 and it is a quite part of the city.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for rating our hotel and providing your feedback. We hope you keep Comfort Suites University in mind the next time you are in the Eugene/Springfield area.

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to rate our hotel. If you have any further feedback don't hesitate to reach out. Safe travels!

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the amenities and quietness of facility even though it was very busy with people. Cleanliness was good. Staff very friendly and helpful. Breakfast was good, enjoyed the cinn waffle flavor option...maybe some milk alternatives and non fruit yogurts?
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for taking the time to review our hotel and provide your feedback. We are happy to see you enjoyed your stay and hope to see you back again. Safe travels!

6/10 Okay

cody

Stayed 2 nights in Nov 2023
Response from Hotel Management on Feb 21, 2024
Thank you for taking the time to rate our hotel, if you have any further information on how we can improve our future guests experiences please don't hesitate to reach out. Thank you and safe travels!

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you for taking the time to rate our hotel. We hope to see you back again!

10/10 Excellent

Helene, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 3, 2024
Thank you for taking the time to rate our hotel! We are happy to see you enjoyed your stay and hope to see you back soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thank you for the wonderful rating! We hope you keep Comfort Suites University in mind the next time you are in the Eugene area. Safe travels!

10/10 Excellent

Connie

Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 20, 2024
Thank you for taking the time to rate our hotel. We hope to see you back again soon!

10/10 Excellent

Pamela

Traveled with partner
Clean and clean smelling. Comfy bed. Roomy room. Everything in good condition. Good breakfast which includes hot food. Very reasonable price.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 28, 2024
Thank you for taking the time to review our hotel and provide your feedback! We hope you keep Comfort Suites University in mind the next time you are in the area. Safe travels!

10/10 Excellent

Bobbi

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 27, 2024
Thank you for the 5/5 rating! We hope to see you back again soon!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 27, 2024
Thank you for your rating! Come join us for another exceptional stay soon!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 27, 2024
Thank you for taking the time to review our hotel, we hope next time we can provide the 5/5 experience we strive for. Safe travels!

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 27, 2024
Thanks for the rating! Please come back to see us at Comfort Suites University, in Eugene, again soon!

10/10 Excellent

Ron or Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 27, 2024
We are happy to see another 10/10 experience was provided! We hope to see you back again soon!

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Not sure what they give them but they sure are all joyous. Oversize room with a nice pool and hot tub. Love it.
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 27, 2024
Thank you for your wonderful rating and feedback! Working in such a wonderful place with great co-workers makes it easy! :) We hope to see you back soon!

10/10 Excellent

Ayako

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 25, 2023
Thank you for the wonderful rating! We hope you keep Comfort Suites University in mind the next time you are in the Eugene area!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean hotel just off the freeway. A good price for a larger room. I had to check out early to catch a flight. The gentleman that did my check out was very kind to get me a few things to take with me to eat. Thank you!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 7, 2023
Thank you for taking the time to review our hotel and provide your kind feedback! We hope to see you again the next time you are in the Eugene area!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was pleasant & friendly
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 4, 2023
Thank you for taking the time to provide your feedback! I am happy to see our wonderful staff was able to make you feel welcomed and we hope to see you again. Safe travels!

6/10 Okay

Ken l

Traveled with family
Disliked: Staff & service
Not impressed. The only real good thing was that it is near the 5 freeway.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 30, 2023
On behalf of the entire Comfort Suites team I would like to apologize for not exceeding your expectations. We use feedback to continuously improve our guests experiences so thank you for taking the time to review. Safe travels!

8/10 Good

teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location isn’t that far from the University of Oregon and close to I-5 so very easy to get back and forth (with a vehicle). Very quiet/secluded. Continental breakfast was descent selection. Beds are on the firm side and so are pillows. Staff was very friendly and accommodating.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 2, 2023
Thank you for taking the time to rate and review our hotel! We hope to see you back soon, safe travels!

10/10 Excellent

Ernest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a good size and the pool area is nice. Parking looks small but was enough - we pulled in after 10PM both nights of our stay and had no parking issues. It’s right off the highway, so conveniently located.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 27, 2023
Thank you for taking the time to review our hotel and provide your feedback! We are happy to see you enjoyed your stay and hope you will keep Comfort Suites University in mind the next time you are in the Eugene area. Safe travels!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall things were good. We’ve stayed here many times and have never had an uncomfortable bed. Unfortunately this time we did, it just was not comfortable at all. Both of us woke up many times during the night with back and hip pain. Tossed and turned thru the night and woke up tired and sore.☹️
Stayed 3 nights in Nov 2023
Response from Front Desk Agent on Nov 23, 2023
Good morning Michael, thank you for writing a review regarding your recent stay at Comfort Suites Eugene. We are happy to hear you guys overall enjoyed the stay-- and on behalf of the entire team, we are so sorry about the bed being uncomfortable.Rest assured we will be taking a look at the bed in the suite and will be using this feedback to improve future guest experiences. We hope you'll give us another chance and to host you again! Have a wonderful day.

10/10 Excellent

Linda

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 7, 2023
Thank you for rating our hotel! We are happy to see you enjoyed your stay and hope to see you again, safe travels!

10/10 Excellent

Lester D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious & Comfortable
Very friendly & efficient front desk staff. Spacious clean comfortable rooms. EZ WiFi. Safe and secure!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 17, 2023
Thank you so much for taking the time to review our hotel and provide your kind feedback. We hope you keep Comfort Suites University in mind the next time you are in the area.

8/10 Good

NOELLE RAEANNE Z.

Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 17, 2023
Thank you for taking the time to rate our hotel, we hope to see you back again soon!

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and attentive staff
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for taking the time to review our hotel and provide your feedback! We are happy to see you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Nov 8, 2023
Amy, thank you for rating your recent stay at Comfort Suites Eugene! As a guest, you are truly valued. We are so glad you enjoyed your stay. Please visit us again soon.

6/10 Okay

Sheila

Stayed 1 night in Nov 2023
Response from Front Desk Agent on Nov 22, 2023
Sheila, thank you for rating your recent stay at Comfort Suites Eugene! We hope that you enjoyed your stay and if there is anything we can do to improve your guest experience- please let us know! Have a wonderful day.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
Thank you for taking the time to rate our hotel. We are happy to see it was an overall pleasant stay and hope to see you again.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two rooms for one night. Both rooms were very clean, quiet and the beds were comfortable. The breakfast selections were great. We will stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 1, 2023
Thank you for taking the time to review our hotel and provide your kind feedback! We hope you keep Comfort Suites University in mind the next time you are in the Eugene area. Safe travels!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 28, 2023
Thank you for the wonderful rating! We are happy to see you enjoyed your stay and hope to see you back soon.

8/10 Good

Diane, Fallbrook

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 17, 2023
Thank you for rating our hotel, we are happy to see you enjoyed your stay and hope to see you again. Safe travels!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Thank you for taking the time to give us a wonderful rating! We are happy to see you enjoyed your stay and hope to see you back soon, safe travels!

10/10 Excellent

cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a clean hotel and well-priced. The downtown near the hotel was close and very walkable. The restaurants near the hotel were great. The hotel had easy access to lots of food options for delivery. They have a washer and dryer, so that’s a bonus! Breakfast at the hotel was pretty good and free. Overall, we had a great stay.
Stayed 3 nights in Oct 2023
Response from Front Desk Agent Sebastian on Oct 16, 2023
Thank you for taking the time to review us with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Eugene and the services we provide. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Elevator was down and no ice machine or vending on our floor.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 18, 2023
Thank you for taking the time to provide your feedback, we apologize for the inconvenience during your stay. We hope you will give us another opportunity now that our elevator is fixed to provide the exceptional experience we strive for. We hope to see you back and safe travels!

8/10 Good

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine and the employees were actually very nice. But they tried to tack on a $1.99 "housekeeping fee" that was not disclosed via Expedia. They claim that some third party sites just don't display that fee for some reason, but I think that is a blatant lie. They refunded the fee after I complained and insisted that I was not paying it.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 15, 2023
Thank you for taking the time to provide your valued feedback. We do have a hotel service fee of 1.99 that goes on every reservation, we apologize you felt lied to due to the third party site you booked through. We thank you for your stay, safe travels!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, bed was super comfortable and they actually give you a real comforter, not a thin useless top blanket! Staff were friendly and efficient.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 14, 2023
Thank you for taking the time to review our hotel and provide your kind feedback! We are happy to see you enjoyed your stay and hope you will keep Comfort Suites University in mind the next time you are in the Eugene area. Safe travels!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 15, 2023
Thank you for taking the time to rate our hotel. We are happy to see you enjoyed your stay and hope to see you back soon!