Ratings based on 482 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2018
Hotel staff was professional. Rooms were standard. Great place to stay while passing through.
Comment from Hotel Management
Feb 22, 2018 by Michelle Hewitt General Manager, Hotel Management
Thank you for taking the time to complete our online survey. Sorry our rooms didn't meet your expectations. We are getting ready to do a remodel in the next few months. We hope to see you again the next time you're in the Eugene Springfield area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area CA

Fast and easy

Posted Feb 20, 2018
Quick and easy late check in. Comfort and quiet room. Good bed and bedding. Good parking. Easy out.
Comment from Hotel Management
Feb 20, 2018 by Michelle Hewitt General Manager, Hotel Management
Thank you so much for taking time to complete our online survey. We're very happy you enjoyed your stay and we look forward to seeing you the next time you are in the Eugene Springfield area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Microwave doesn't work in our room.

Posted Feb 12, 2018
Pros: Room and staffs, breakfast
Hotel is good but a bit far from other activities.
Comment from Hotel Management
Feb 16, 2018 by Michelle Hewitt General Manager, Hotel Management
Thank you for taking the time to complete our online survey. We appreciate you taking time out of you busy schedule. I'm sorry the location didn't fit your needs. I hope the next time you're in the Eugene Springfield area and want a quiet get away that you will give us another try. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2018
Clean and friendly staff. Fast serviceand ....... .. ....
Comment from Hotel Management
Feb 7, 2018 by Michelle Hewitt General Manager, Hotel Management
Thank you for taking the time to complete our on line survey. I would like to thank you for the great scores. We look forward to seeing you again next time you are in the Eugene Springfield area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Fabulous stay!

Posted Jan 29, 2018
Kyler (?) at the front desk was welcoming, knowledgeable and friendly. Great asset to a lovely hotel.
Comment from Hotel Management
Feb 7, 2018 by Michelle Hewitt General Manager, Hotel Management
Thank you so much for taking the time to complete our online survey. I love hearing when an employee shines so thank you for pointing our Kyler. We hope to see you again the next time you're in the Eugene Springfield area.
3 out of 5
by A verified traveler

Sheets smelled strongly of bleach

Posted Jan 21, 2018
This is a clean hotel with good staff. Our room was nice, but the bedding smelled so strongly of bleach that it was difficult for me to sleep. The sheets even made my pjs smell like clorox. Yuck.
Comment from Hotel Management
Feb 18, 2018 by Michelle Hewitt General Manager, Hotel Management
Anne, I would like to thank you for taking the time to complete our online survey. I'm sorry about the bleach smell on you linens. I will confirm with executive housekeeper that laundry employee is using correct amount so not to be so over powering. Next time you come to visit us call ahead of time and let us know that the bleach bothered you and we can wash a set for you without bleach. Again thank you for taking the time for our survey.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ashland, Oregon

Close to Eugene

Posted Jan 19, 2018
Clean, comfortable, large rooms. Be forewarned, that the hotel tacks on a $1.99 hotel "service" fee. They told me it was for having the the front desk staffed 24/7. Pretty sneaky way to make more money. They should just raise the rates by $1.99 instead of charging extra money that the guest has no control over.
Comment from Hotel Management
Feb 16, 2018 by Michelle Hewitt General Manager, Hotel Management
Linda, thank you for taking the time to complete our online survey. We will use this information to improve.
5 out of 5
Recommended
for Families
by A verified traveler from Eugene Or

Great STAY

Posted Jan 17, 2018
Pros: Clean room, friendly staff and nice pools and hot tube.
Location: Right off the freeway. 3 minutes to downtown Eugene and 5 to Springfield.
My kids and I had an extended stay and everything was clean, staff were friendly and the breakfast exceeded expectations.
Comment from Hotel Management
Feb 16, 2018 by Michelle Hewitt General Manager, Hotel Management
Moni, Thank you for taking the time to complete our online survey. We appreciate your kind words and great score. We hope to see you again the next time you're in the Eugene Springfield area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Great Hotel, Very comfortable.

Posted Jan 7, 2018
Room was spacious and very comfortable. Would definitely stay again.
Comment from Hotel Management
Jan 14, 2018 by Aubrey, Hotel Management
We are so glad to hear you enjoyed your stay, we'll see you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Hotel

Posted Jan 1, 2018
The hotel was very clean and comfortable, nice indoor pool and spa, plenty of clean towels! Staff were pleasant and helpful. Definitely will stay there again. There was a washer and dryer so I did not have the burden of bringing home 10 days of laundry.
Comment from Hotel Management
Jan 2, 2018 by Aubrey, Hotel Management
Thank you for leaving us such an awesome review, we really appreciate it. We are so happy that you enjoyed your stay, and the amenities that we offer. We hope you'll choose to stay with us again!