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Reviews of Hilton Garden Inn Eugene/Springfield

3 out of 5
Hilton Garden Inn Eugene/Springfield
3528 Gateway Street, Springfield, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Katrina M

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

donald

Traveled with group, Traveled with family
Nice hotel and rooms.
Stayed 2 nights in Apr 2024

6/10 Okay

Anji

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had been traveling all day and were very tired and hungry. We checked in and headed to our room. The key didn’t work. Headed back down (long line to check in) she gave us a new key, headed back up, key didn’t work, headed back down, gave us a new key and said she would send security. Key didn’t work so we waited for security. He joined us and walked us to our room and unlocked the door, much to our surprise, that he walked us to a different room. She wrote the wrong room # on the card. I even asked her when I went down if it was the right room # and she said yes. They were just having trouble with keys.
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kendal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stop along the I5. Affordable. Shower not great and breakfast a bit confusing but otherwise a good experience.
Stayed 1 night in Mar 2024

8/10 Good

Rocky

Stayed 1 night in Feb 2024

10/10 Excellent

Pearl

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We enjoyed the stay. We just wished that the heated pool was actually heated.
Stayed 1 night in Dec 2023
Response from Terry on Feb 8, 2024
Hi Pearl, thank you for taking the time to share your experience with us at Hilton Garden Inn Eugene/Springfield! We're glad that you liked your room. We apologize about the pool not being as warm as you would have like. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Ashley

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is undergoing construction and it’s loud. No afternoon quiet/relaxation. There was no warning and no discount for the inconvenience.
Stayed 1 night in Jan 2024

2/10 Terrible

Danielle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marianne, Eugene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to get a room during the power outage staff was friendly room was nice bed was comfortable
Stayed 1 night in Jan 2024
Response from Terry on Feb 8, 2024
Hi Spencer, thank you for taking the time to share your experience with us at Hilton Garden Inn Eugene/Springfield! We're glad that we were able to accommodate you during the power outage. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming
Excellent customer service
Stayed 1 night in Jan 2024
Response from Terry on Feb 8, 2024
Hi Barbara - Thank you for taking the time to share your experience with us at Hilton Garden Inn Eugene/Springfield! We're glad that you liked your room and our customer service. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We look forward to welcoming you back in the future!

10/10 Excellent

Sherri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Terry on Feb 8, 2024
Hi Sherri, thank you for taking the time to share your experience with us at Hilton Garden Inn Eugene/Springfield! We're glad that you liked your room. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We look forward to welcoming you back in the future.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay, room was spacious, clean, beds were comfortable, clean, inviting I liked the small microwave and fridge bathroom was nice and spacious
Stayed 3 nights in Nov 2023

10/10 Excellent

Sherri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway, dining, shopping and always clean and comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in Nov 2023

10/10 Excellent

Joseph, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 4 nights in Nov 2023

10/10 Excellent

Patrick

Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Stayed 2 nights in Nov 2023

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Good for short stay. Soft pillows. Like coffee maker, micro and frige. Two things I didnt like: air conditiiner didnt run well. Did not coolbrum at my preferred settings. Fan did not run constantly, which id what I prefer. No body wash included.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Victoria

Traveled with partner, Traveled with pets
Liked: Amenities
Thanks for allowing dogs. Room was clean, comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Keturah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good quality at a Hilton. The beds amd pillows are always so comfortable. Clean and well kept. Great customer service
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice condition. Thoughtfully designed and functional. My room was bright and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service!
Stayed 3 nights in Oct 2023

10/10 Excellent

Alison

Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was very helpful with a smile
Stayed 1 night in Oct 2023

8/10 Good

Naomi

Traveled with family
Liked: Cleanliness, staff & service
Parking was plentiful and the property was clean.
Stayed 1 night in Oct 2023

6/10 Okay

Kacie

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We probably wouldn't come here again unless we were in a pinch. We didn't have a horrible experience, but we definitely paid way more than what the room, amenities, and cleanliness was worth. The staff was fine! They were friendly and helpful. The complementary breakfast was okay, but limited, and the hot food meal options were way overpriced. There's an Ihop super close, don't waste your money with the breakfast if you don't have to. Basically, we have had cleaner and more reasonably updated hotels with far better amenities and breakfasts, and paid much less than we did here.
Stayed 1 night in Sep 2023

10/10 Excellent

Nelson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

quincey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will go back
Stayed 2 nights in Sep 2023

10/10 Excellent

Ray

Stayed 1 night in Sep 2023

6/10 Okay

Tracy

Traveled with partner
TV remote did not work, requested housekeeping they never came.
Stayed 3 nights in Sep 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice location
Stayed 3 nights in Sep 2023

6/10 Okay

Deanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It worked well...good location. A little dated. No SMART TV.
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Betty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

ricky

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shimmy down spa I got a room there for that I would have got a less expensive place with better amenities Had to pay even for basic breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

ed

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Danie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't receive the room I ordered, very small. Very small pool/sauna. and food sucks! Go across to IHOP, don't recommend eating here. Probably won't stay here again.
Stayed 1 night in Aug 2023

2/10 Terrible

tanya

Liked: Cleanliness
Disliked: Room comfort
Run!!
I was displeased. With how much i paid and i coukd hear the party in room next to me. Imto the morning. The fridge made a squealing sound all night. I frankly had a better service the day before at the comfort inn and suites.
Stayed 1 night in Aug 2023

8/10 Good

Dennis, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good stay with a couple of pesky mechanical issues that were not resolved
Stayed 3 nights in Aug 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The kitchen staff and bartenders were exceptional. They were very attentive aand accomodating. All of them were pleasant and available.
Stayed 4 nights in Jul 2023

8/10 Good

Sari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Courtnee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price gouging at its finest
Nice hotel, way overpriced the rooms due to an event in the area. I paid almost $400 night in a small town.
Stayed 3 nights in Jul 2023

6/10 Okay

David, Ladysmith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, too expensive. Breakfast ok.
Stayed 3 nights in Jul 2023