Enjoyed our visit
Posted Nov 15, 2016 on Hotels
Standard room for a Holiday Inn Express. Staff was friendly. Beds were more comfortable than many hotel I've stayed in, but nothing special. There was a long black hair on the wall in the bathroom, which was kinda gross, but overall it was a good experience. My husband LOVED the breakfasts! The first room we were given had a strong smell (I think it was cigarette smoke), so the hotel desk woman gave us another room right away. That was when she noticed that we were only booked for one night even though our reservation was for two. She quickly fixed the error, but it definitely is a concern since we booked through Hotels.com and there was a local game in town, so all of the hotels in the area were booked for the weekend. The lesson here is DOUBLE CHECK your reservation with the hotel!
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to write a review! We are happy to hear that you enjoyed your room, and that you found the staff very friendly. It's great to hear that the beds are very comfortable and that overall you had good experience. We are so sorry that the first room you were booked into smelled like smoke. We are glad to hear that the front desk was able to get you a different room. We are also happy to hear that the front desk was able to fix your reservation and have you stay for two nights in stead of one. Thank you so much for your stay, and we look forward to having you stay with us again soon!