Ratings based on 416 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Ok in a pinch.

Posted Jan 2, 2017
Pros: Rooms were clean.
Was told there was a limo to the airport but individual forgot to mention the limo doesn't start until 7:00 am. Breakfast was not very good. Parking difficult.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Eugene, Oregon

Posted Dec 20, 2016
Pros: everything
Cons: so far, it is very nice
Location: Downtown is nearby. Good places to eat. Airport shuttle. Family friendly.
The hotel is very nice. It offers breakfast, free parking, free internet. Excellent location. Staff is very nice.
Comment from Hotel Management
Jan 13, 2017 by Courtny O, Hotel Management
Hi Ana- We love 5 star reviews and it gives us a great opportunity to share such nice comments with our staff. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location for all Eugene activities

Posted Nov 30, 2016
Pros: Everything--Hesitate to give it great reviews for fear it will be harder to get a reservation.
Very comfortable hotel and breakfast offered is much better than many free ones offered in other hotels. Appreciate the free parking.
Comment from Hotel Management
Jan 5, 2017 by Courtny O, Hotel Management
Hi Judith! This has to be one of my favorite reviews. I promise we will always put our best effort in to accommodate you next time you are in Eugene!
5 out of 5
Recommended
for Everyone
by A verified traveler from Eugene, Oregon

Posted Nov 30, 2016
Welcoming, patience(English is not my first language), comfortable and clean bed and it was quiet, I slept well.
Comment from Hotel Management
Jan 5, 2017 by Courtny O, Hotel Management
Hi Brenda- Thank you for taking the time to give us a 5 star review!
4 out of 5
Recommended
for Everyone
by A verified traveler from DFW Area, United States of America

Good value close to OU

Posted Nov 28, 2016
Good amenities for the price, including a small fitness room and pool. Room was spacious and comfortable.
Comment from Hotel Management
Jan 5, 2017 by Courtny O, Hotel Management
I think we have a great value here too Scott! Thank you for such great comments about our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clara, ca

Spacious rooms

Posted Nov 27, 2016
Large, comfortable rooms and a large selection at breakfast. Didn't use gym or pool facilities as only there overnight. Would definitely stay again if we go back to Eugene.
Comment from Hotel Management
Jan 5, 2017 by Courtny O, Hotel Management
Thank you Karen. We can't wait to see you on your next trip!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Traveling for business

Posted Nov 22, 2016
Pros: Size of room and amenities
Location: Wasn't there for entertainment, but is centrally located in Eugene, which would make it convenient to reach other places.
Check-in and check-out were very quick and easy. The room was well-appointed and clean. The convenience of staying where training was held was really nice, too!
Comment from Hotel Management
Jan 5, 2017 by Courtny O, Hotel Management
Thank you so much for such a nice review Kathy. We hope next time you are able experience all Eugene has to offer. Thank you again!
5 out of 5
Recommended
for Families
by A verified traveler from US

Great location for a college visit

Posted Nov 21, 2016
Pros: location, clean, afternoon cookies, refreshments available in the lobby.
Cons: No suggestions, I was pleased.
Location: Within walking to distance to where I needed to go. Campus and restaurants within 0.5 mile.
Very convenient location for a college visit. Staff was helpful with restaurant recommendations. Quick to remedy a room key problem - batteries in the door reader needed to be replaced - done within 5 minutes.
Comment from Hotel Management
Jan 5, 2017 by Courtny O, Hotel Management
Thank you for your amazing review! We especially appreciate your feedback about our helpful and efficient staff. We hope you choose the Phoenix Inn on your next trip to visit your collegiate!
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Polished hotel

Posted Nov 21, 2016
Great hotel for a once night stay. No complaints other than you can hear the people in surrounding rooms pretty clearly. Was perfect for what I needed.
Comment from Hotel Management
Jan 5, 2017 by Courtny O, Hotel Management
Thank you for your feedback Monica. We hope to see you soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Expedia reservations not given priority.

Posted Nov 16, 2016
Beware when booking through Expedia. I had reserved a King room well in advance of my stay. Upon check-in I was given a room with two double beds and told frankly that Expedia reservations get bumped for king room reservations made through their own website. This was on a Thursday night when the hotel didn't seem to be at capacity.
Comment from Hotel Management
Jan 13, 2017 by Courtny O, Hotel Management
Hi Brian- I can assure you that we only do this if necessary. We hope you will give us another chance in the future.