Ratings based on 970 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Oregon

PERFECT! PERFECT!

Posted Aug 23, 2016
Pros: Clean, Organized and Clean
Cons: Directions to restaurants, etc.
Location: Perfect.
Everything was PERFECT! I highly recommend the Phoenix Inn.
Comment from Hotel Management
Aug 26, 2016 by Courtny O, Hotel Management
Thank you for such a PERFECT review! We can't wait for you to visit Doug!
5 out of 5
by A verified traveler

Posted Aug 22, 2016
Friendly staff, very clean rooms, convenient location
Comment from Hotel Management
Aug 26, 2016 by Courtny O, Hotel Management
Thank you for your 5 stars!
5 out of 5
by A verified traveler

Posted Aug 22, 2016
房间空间比较大,除了两张大床,旁边还有沙发和茶几。同时有两个洗手盆,使用起来非常方便,早餐也很丰富,很好吃。
4 out of 5
by A verified traveler from Orange, CA

Clean, comfortable room just outside downtown.

Posted Aug 17, 2016
Pros: The comfort and cleanliness of the rooms and nice breakfast for a reasonable price.
Cons: Maybe a little friendlier and knowledgable staff.
Location: Location was just outside of downtown Eugene. Good location to check out Euguene and surrounding areas.
Very nice hotel with a nice, clean and comfortable room. Great comforters! Had a breakfast with many great options for the whole family. Nice indoor pool for the kids. We also loved feeding the ducks off the patio at breakfast.
Comment from Hotel Management
Aug 26, 2016 by Courtny O, Hotel Management
Hi Jenny- I am so pleased to know we had so many great features that you and your family enjoyed. Our staff does pride themselves on the great service we provide so I will make sure to address the staff issue you experienced. We hope you travel to Eugene soon so we can reserve your favorite room for you!
5 out of 5
by A verified traveler from Oregon

Overnight in Eugene

Posted Aug 16, 2016
Good service, nice rooms, quiet, normal breakfast menu, good location
Comment from Hotel Management
Aug 26, 2016 by Courtny O, Hotel Management
Thank you for your 5 stars Darrel!
5 out of 5
by A verified traveler from Hawaii

One of the better hotels we have stayed.

Posted Aug 13, 2016
Staff were very friendly. Ever going out their way to help!0
Comment from Hotel Management
Aug 26, 2016 by Courtny O, Hotel Management
Hi RAP- Going above and beyond is our calling here! Thank you!
5 out of 5
by A verified traveler

Très bonne surprise.

Posted Aug 12, 2016
Très bel hotel avec un accueil très sympa et surtout un rapport qualité prix imbattable. Chambre tes confortable avec un coin salon et frigidaire avec un petit déjeuner ce qui n'est pas toujours évident aux USA.
5 out of 5
by A verified traveler from NY's southern tier

Wish I could have stayed longer

Posted Aug 10, 2016
Pros: Everything
Location: Hiking, food, arts,
Airport shuttle...beautiful spacious room...staff friendly...nice breakfast...visually appealing spaces indoor and out...clean
Comment from Hotel Management
Aug 26, 2016 by Courtny O, Hotel Management
Hi Gail- Thank you for such a sweet review. We really appreciate it. We hope to see you soon!
3 out of 5
by A verified traveler

Nice Place To Stay

Posted Aug 9, 2016
The hotel had nice costumer service representatives and beautiful interior. Nice little fitness room too. Although we where under the impression we would get a king size bed and that didn't happen....per Expedia...it was our anniversary so we where disappointed.
Comment from Hotel Management
Aug 26, 2016 by Courtny O, Hotel Management
Thank you for your comments. We do apologize that the room type was not what you were expecting. We would love to show you that was an anomaly experience.
5 out of 5
by A verified traveler

Posted Aug 8, 2016
Great in every way. We would stay there again on any return trip.
Comment from Hotel Management
Aug 26, 2016 by Courtny O, Hotel Management
Thank you so much for your review. We really appreciate such kind words!