Cottage King Suite | Premium bedding, desk, iron/ironing board, free WiFi

Reviews of Cottage Grove Inn

2.5 out of 5
Cottage Grove Inn
845 Gateway Blvd, Cottage Grove, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024

8/10 Good

Kathleen, Missoula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good option in a nice small town. The pet friendly room was clean and large. Breakfast was ordinary but they did have sugar free syrup. Staff was friendly and efficient.
Stayed 2 nights in Apr 2024

4/10 Poor

Donald

Traveled with partner
Disliked: Amenities
The bed was uncomfortable and the heat incredibly noisy.
Stayed 1 night in Apr 2024

6/10 Okay

Kimberlee, Lynnwood

Traveled with family and small children
It’s an okay motel stay if you just need a stopping point in your drive. It’s close to the freeway and the property was well lit at night. We weren’t sure how clean it was since we saw a carpet beetle on our sheet. Breakfast was bland and coffee was really bitter. I overheard staff not liking the coffee they set out as well so not sure if it was typical or just not well made that morning.
Stayed 1 night in Apr 2024
Response from Jay on Apr 8, 2024
Thanks for staying with us! We do our best to ensure cleanliness and have routine pest control. If you do run into any issues, you can always let our front desk know, as they will ensure that you get the service level that matches our expectations.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the room was clean
Stayed 1 night in Apr 2024

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off interstate.
Stayed 1 night in Apr 2024

6/10 Okay

Carma

Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Mar 2024

10/10 Excellent

Van

No review
Stayed 1 night in Mar 2024

6/10 Okay

Donald, Parksville

Traveled with partner
Friendly staff. Excellent breakfast included. Comfortable bed.
Stayed 1 night in Mar 2024
Response from Jay on Mar 25, 2024
Appreciate your comments

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facilities were clean but worn. The beds were extremely hard and uncomfortable. The neighborhood seemed kind of sketchy.
Stayed 1 night in Mar 2024
Response from Jay on Mar 25, 2024
Hi David, we are adding a few things including an elevator, automatic door, and freshening up our pool before spring. Otherwise, the facilities are renovated. We always add extensive improvements every 2 years.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly upgraded room, clean and plenty of shops nearby
Stayed 1 night in Mar 2024
Response from Jay on Mar 18, 2024
Thanks for staying with us!

2/10 Terrible

Belinda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mattress/ flooring/doors/ walls dirty. Large spider web in the bathroom with large spider. Food on Wall. Bathroom filthy
Stayed 1 night in Mar 2024
Response from Jay on Mar 20, 2024
Hi Belinda, firstly I want to extend my sincerest apologies for the experience you had with us. It's clear from your feedback that we fell short of not only your expectations but also the high standards we set for ourselves. Please know that we take your comments very seriously.We will be investigating your situation as these touch points are audited before we put a room online. Furthermore, pests are dealt with our pest control contractors that typically do a great job.

10/10 Excellent

Peter

Stayed 1 night in Mar 2024

8/10 Good

Bob

Liked: Staff & service
Disliked: Property conditions & facilities
No WIFI connection in our room #230. Room smelled of air freshener
Stayed 1 night in Mar 2024
Response from Jay on Mar 12, 2024
Hi Bob, thanks for staying with us. If you have any issues wifi, you can let our front desk know and they will help you get connected.

10/10 Excellent

amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman (probably manager) Nicole was extra sweet and personable. Everything is always much nice when you have a friendly, outgoing person to help you. I will definitely stay there again if i need a place to stay.
Stayed 1 night in Mar 2024
Response from Jay on Mar 12, 2024
Thanks for staying with us. Our team, including Nicole, do a wonderful job of ensuring your comfort. We look forward to seeing you next time!

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was ok. The Jacuzzi room we got was nice, but we had a loud couple with their young child with them that were pretty noisy in the room adjacent to ours. Would have been nicer if you couldn't hear the people in the next room.
Stayed 1 night in Feb 2024
Response from Jay on Mar 1, 2024
We appreciate your feedback! The jacuzzi rooms are in our interior corridor in the quietest are of our property. The next time you stay with us, please let us know if you are being disturbed as we'll notify any offending parties, even those that involve a sugar rush to ensure you have a comfortable stay.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this hotel was tucked away but yet close to the freeway. The staff were very helpful. They went above and beyond to help carry a disabled individual to and from their room. The breakfast was hot and fresh!
Stayed 1 night in Feb 2024
Response from Jay on Mar 1, 2024
Thanks for staying with us! Our staff does a great job of ensuring that everyone of our guests enjoys the same experience that we are known for. We hope to see you next time!

6/10 Okay

Hortensia

Stayed 1 night in Feb 2024
Response from Jay on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Andrew

Stayed 1 night in Feb 2024
Response from Jay on Mar 25, 2024
I apologize your stay didn't go as you expected. We'll be critical about this to ensure our team is on the same page and providing a consistent experience that all our guests enjoy.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 1 night in Feb 2024
Response from Jay on Feb 22, 2024
Appreciate you noticing our team

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay here! The room was so clean.
Stayed 1 night in Feb 2024
Response from Jay on Feb 22, 2024
Thanks for staying with us!

8/10 Good

Fred, Central Point

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was attentive and courteous. Did have a clean room other than towels hanging inside restroom door and microwave needed a wiped out.
Stayed 2 nights in Feb 2024
Response from Jay on Feb 22, 2024
Hi Fred, we appreciate your stay. We'll bring up your issues to our staff and see what we can improve upon, as this does not meet even our own expectations.

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean 3.5 star level
Stayed 1 night in Feb 2024
Response from Jay on Feb 22, 2024
Thanks for staying with us! We take pride in our cleanliness and will convey this to our staff.

6/10 Okay

Erik, Lakewood

Liked: Cleanliness, staff & service
The property is conveniently located off the freeway, a little bit of traffic noise; staff were friendly & helpful. Unfortunately, we were here during an ice storm & the power was out in the entire town & the road was closed to get back to town, so we were stuck in Eugene without our stuff. Phone lines were also down. Staff did all they could under the circumstances! It was rough all around.
Stayed 3 nights in Jan 2024
Response from Jay on Feb 22, 2024
Thanks for staying with us Erik, even in the worst of circumstances. It took almost 5 days to fully restore services throughout the area, and our staff did a tremendous job.Now that we have normalcy, we hope that you are able to visit us and experience our property the way we all expected.

10/10 Excellent

Gerald

Liked: Staff & service, amenities, property conditions & facilities
Always work with me for making special check in request and always polite. I've booked here before and will book here again.
Stayed 2 nights in Feb 2024
Response from Jay on Feb 22, 2024
Thank you for choosing us! We do our best to ensure your comfort and a consistent experience.

8/10 Good

Sangeeta

Liked: Room comfort
Stayed 3 nights in Jan 2024
Response from Jay on Jan 23, 2024
Thanks for staying with us!

8/10 Good

Chen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large room, good water pressure, renovated rooms, great breakfast.
Stayed 1 night in Jan 2024
Response from Jay on Jan 10, 2024
Thanks for staying with us! We hope to see you the next time you are in the area. Until then, safe travels!

10/10 Excellent

Martha

Stayed 1 night in Jan 2024
Response from Jay on Jan 10, 2024
Appreciate the feedback!

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Jay on Jan 29, 2024
Thanks for your feedback!

10/10 Excellent

Cora

Stayed 1 night in Dec 2023
Response from Jay on Jan 23, 2024
Appreciate the review. We hope to see you the next time you are in the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Although the neighboring properties are seemingly vacant agribusiness gravel lots, the hotel’s property is well kept and the room was tidy and clean.
Stayed 1 night in Dec 2023
Response from Jay on Jan 10, 2024
Thank you for noticing the TLC our staff puts into your experience! We are continually improving our property, including a new elevator, an automated entry door, and more.

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jay on Jan 10, 2024
Thank you for your feedback!

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect 1 night stop while we were traveling from WA to CA! It was pleasantly clean and seemed to be in a safe area. Plus Dutch Bros is just down the street! The staff was also very friendly and helpful!
Stayed 1 night in Dec 2023
Response from Jay on Jan 10, 2024
Appreciate the review! We are a perfect stop for any road warrior to rest up and get refuel for your journey. We hope to see you again the next time you are in the area.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jay on Jan 10, 2024
Appreciate the feedback

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jay on Jan 10, 2024
Thanks for staying with us!

10/10 Excellent

John

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm greeting on arrival from a long day of driving into the foggy night on I-5. Quickly set up in the convenient room and now relaxing. Nice arrival!
Stayed 1 night in Dec 2023
Response from Jay on Dec 22, 2023
Thanks for staying with us! We are a great place to help you rest and refuel for your road trip. We hope to see you again. Until then, safe travels!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jay on Dec 22, 2023
Thanks for staying with us!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Response from Jay on Feb 22, 2024
Appreciate the feedback!

10/10 Excellent

Kimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. I have stayed there 2 times now and will happily be back again
Response from Jay on Feb 22, 2024
Thanks for staying with us Kimo! We do our best to create a consistent experience and are happy that you were able to affirm it.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!!
We love this place! It’s not fancy BUT the staff is friendly and helpful, the rooms clean, beds are comfortable. The breakfast is basic with scrambled eggs, sausage, waffles, biscuits and gravy, cereal, bread for toast options, yogurt, coffee and juice. It was decorated for Christmas and looked so cute. While you are in Cottage Grove, have a meal at, hotel staff recommended, Jack Sprat’s. The food is fresh and delicious with GF, DF, Vegetarian and Vegan options. We didn’t try the baked goods but they looked delicious.
Stayed 1 night in Dec 2023
Response from Jay on Dec 14, 2023
Thanks Marie! We know we aren't fancy and don't pretend to be either. We are going to make sure that our staff treats you kindly and that our rooms are cleaned properly. To top it off, we want to make sure that you get the breakfast selection you need to fuel your day.Jack Sprat's - It's an amazing restaurant that we can't stop raving about. There are also a few other cool local restaurants on Main St. that are also worth trying the next time you are in the area.

8/10 Good

Jeanne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was wonderful!
Stayed 1 night in Dec 2023
Response from Jay on Dec 14, 2023
Our staff does a great job of create a comfortable and homely environment.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very kind when checking in and out and breakfast was delicious.
Stayed 1 night in Dec 2023
Response from Jay on Dec 14, 2023
Thank you for noticing our service! Our staff does a great job of making sure you are more than welcome. Furthermore, our breakfast offers a variety of different selections to make sure you get a jump start to your day. We hope to see you the next time you are in the area.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Room 222 has a wonderful bed.
Stayed 1 night in Dec 2023
Response from Jay on Dec 14, 2023
Great to hear! Our beds are Sealy mattresses that are usually found in higher end hotels.

10/10 Excellent

Nirmal

Stayed 1 night in Nov 2023
Response from Jay on Dec 22, 2023
We appreciate your feedback and hope to see you next time!

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jay on Dec 14, 2023
Appreciate the review. We hope to see you next time.

8/10 Good

Joaquina

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great price and last minute booking on Thanksgiving night. Super friendly staff. Good breakfast.
Stayed 1 night in Nov 2023
Response from Jay on Dec 14, 2023
Thanks for staying with us! We hope you enjoyed your Thanksgiving holiday weekend.

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay in Cottage Grove.
Stayed 2 nights in Nov 2023
Response from Jay on Dec 14, 2023
Thanks for staying with us!

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jay on Dec 14, 2023
Appreciate the review. We hope to see you next time.

8/10 Good

Remy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and beds were clean and comfy.
Response from Jay on Dec 14, 2023
Thanks for staying with us Remy!