Hello Jennifer,We're thrilled to hear that our location was ideal for your concert plans. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful stay in the future!

We do a great job to stay competitive with our neighboring properties and provide clean and cozy rooms for all our guests. Thank you for staying with us!

Hello Rebecca,Thank you for sharing your feedback with us. We are glad to hear that you found our updated rooms clean and nice. We appreciate your comments regarding the bathrooms and will take them into consideration for future improvements.

Maybe no frills, but lots of amenities! We are one of few independent properties in the area that provides a complimentary continental breakfast with assorted pastries, yogurt, milk, juice, oatmeal, cereal, fresh fruit and coffee. All our rooms also have a coffeemaker, microwave, iron & board, and an LCD TV with Satellite programming. Not to mention, our location is ideal for everything university-related!

Hello Kent,We are pleased to hear that our hotel was suitable for your needs. If you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

Hello Enrique,We appreciate your feedback regarding the noise concerns during your stay. Guest comfort is important to us, and we will review our noise control measures to ensure a peaceful atmosphere. Your comments will be shared with the team for further review and improvement. Thank you for bringing this to our attention.

Hello Claudia, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us directly for further assistance. We hope to welcome you back in the future for an improved experience.

Thank you for your review, it's basic, but also good!

Hello Abhinav,Thank you for choosing to stay with us! We are delighted that you had an excellent experience at our hotel. We look forward to welcoming you back for another wonderful stay in the future.

Thank you for your review! What can we do to earn those two points we missed? Please contact us and we will hear you out if you are planning on visiting again.

Hello Kathy,We're pleased you found our location convenient and enjoyed our clean rooms and comfortable beds. We appreciate your feedback on the bathroom size and are glad you experienced great service from our staff. We look forward to welcoming you back for another comfortable stay.

Greetings, what went wrong during your stay? I looked through your records and could not find any request for assistance. Please contact us if we can answer any questions.

Hello Andrii,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

Hello Lucy, We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you would like to share from your recent visit. Your satisfaction is our top priority!

YOU are awesome! Thank you for staying with us, best wishes on your future travels.

Hello Kyung Hwan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Thank you for your review! We hope you will stay with us again!

Hello Robert,We are happy to hear that you found our hotel to be excellent value for money. Your positive feedback is greatly appreciated as we strive to offer our guests a memorable experience. Please do not hesitate to reach out if there is anything we can assist you with in the future.

Hello Michael,We apologize for the inconveniences you encountered during your stay. Your feedback is valuable, and we will address these concerns with our team for improvement. Please reach out to our management directly so they can further investigate and assist accordingly.

Hello Judy,We value your opinion and would appreciate the opportunity to address any concerns you may have had during your stay. Please don't hesitate to contact us directly so we can ensure a more enjoyable experience for you in the future.

Thank you for your review! We hope everything goes well in your travels.

Thank you for your review! We try to be like this with everyone, our desk is staffed 24 hours a day and we will make every effort to assist you within our abilities. Thank you for staying with us!

Greetings, thank you for staying with us! What went wrong? Please contact us if we can help you with your stay and correct anything that may not have been to your agreement.

Hello Kevin, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and will address the concerns you mentioned to improve our guest experience. We hope you will consider giving us another chance on your next visit to Eugene.

Hello Armando Paul, We are disappointed to hear about your experience. Your feedback is valuable in helping us improve our services for future guests. Please feel free to reach out to our management team to discuss your concerns further. Thank you for bringing this to our attention.

Hello Carolyn,We're delighted to hear that our hotel's convenient location met your needs during your visit. Being close to the university and amenities certainly adds to the overall experience. If there's anything else we can do for future stays, feel free to reach out to us directly.

Hello Mindy,We are sorry to hear about your experience. Our team takes all guest feedback seriously, and we encourage you to contact our management to address your concerns further. Your feedback helps us improve our services for all guests. Thank you for bringing this to our attention.

Hello Steve,We appreciate your feedback and value your opinion regarding our hotel style. Guest satisfaction is important to us, and we will take your comments into consideration for future improvements. Thank you for sharing your experience with us.

Hello Muriel,We're delighted to hear that you found our hotel clean, roomy, and well-appointed at a reasonable price. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay soon.

Hello TAMMY, We apologize for the inconvenience you experienced during your stay and appreciate your feedback. We will address your concerns with our team to ensure a better experience for future guests. Your comments are valuable to us, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

Hello Mathieu,We appreciate you sharing your experience and thoughts with us. Our staff diligently follows hotel policies to ensure a smooth operation for all guests. It's great to hear you found the room spacious and well-equipped, offering a comfortable stay. We apologize for any inconvenience with the key card; our team is constantly working on improving guest experiences. We are pleased you found our location convenient for your university workshop.

Hello Mizuho,We're delighted to hear you found our online check-in and check-out process convenient and enjoyed the service provided by our receptionist. We appreciate your kind words and hope to welcome you back soon for another wonderful stay!

Hello Scott,We apologize for any inconvenience during your stay. Please feel free to contact us directly to discuss any concerns you may have had. We value your input and strive to improve our services.

Hello Ariana, We appreciate you choosing our hotel for your stay. Should you have any concerns or feedback you would like to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

Hi Heather, what happened during your stay to cause such a low rating? Please contact us if we help you.

Hello Jane,We are delighted to hear that you had a wonderful experience at our hotel! Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another enjoyable stay!

Hello Kevin, We appreciate your feedback and apologize for any inconvenience caused. Our team constantly works to improve our facilities. Your comments will be shared with the management for further consideration. Thank you for staying with us.

Hello Joseph,We're thrilled to hear you found our beds comfortable and our staff friendly during your stay. We appreciate your feedback on our amenities and will take it into consideration for future improvements. Thank you for choosing to stay with us and we hope to welcome you back again soon.

Thank you for staying with us! Best wishes to you on your future travels, cheers!

Hello Dylan,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. Please do not hesitate to reach out if you have any further comments or suggestions. We look forward to welcoming you back in the future.

Thank you for staying with us! We appreciate your kind words and hope to host you again in the future.

Hi Ric, do you need help with something? Please feel free to contact us if you need assistance with anything on your reservation. We use contactless check-out via text message, however, if we can assist in any way, please let us know. Occasionally we have to step away from the desk to assist other guests and thus the reason someone was not around to say goodbye. Thank you for staying with us!

Hello Nathan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Thank you for staying with us! We hope your future travels go well and if you visit Eugene again, please stay with us.

Hello Evan, We appreciate you sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We are sorry to hear about the issues you encountered with noise from neighboring rooms and maintenance concerns. We take your comments seriously and will address them with our team. Thank you for mentioning the breakfast quality. We hope you consider giving us another chance in the future to provide you with a better experience.

We make our best efforts to make sure these two things you mentioned are always as such. Thank you for staying with us!

Hello Cynthia,Thank you for your kind feedback on our staff and the cleanliness of your room. We're pleased to hear that you enjoyed our hotel's location and found it to be a good value. We hope to welcome you back in the future for another enjoyable stay.

Hello Robert,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly so we can further improve our services. We hope to welcome you back for another great stay soon.

There are certain situations that are out of our control and domestic disturbances are one of them. We do not have any comments logged from your stay where you requested to move rooms or address any noise complaints. If you had done so, you would have experienced our wonderful staff attentive to your needs. It helps neither of us when you complain about something AFTER you check out, next time, say something and we will do something while you are still here. Was this the only reason you gave us a low review? We have exceptional accommodations that do not reflect this rating at all, and a single instance of a loud neighbor that could have occurred anywhere is hardly a reflection of that and far from our norm.

Hello Stephanie,Thank you for sharing your feedback on your smooth and friendly check-in experience. We strive to provide excellent service from the moment our guests arrive. We appreciate your kind words and look forward to welcoming you back in the future.