Ratings based on 929 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Road trip getaway. Nice room overlooking the river
Comment from Hotel Management
Feb 15, 2017 by Cheryl , Hotel Management
Happy you had a nice getaway road trip. Plan another trip soon, when the pool is open and the sun is shining!
2 out of 5
by A verified traveler

Posted Feb 12, 2017
Beware of hidden charges do not make a reservation without checking with the hotel regarding penalties.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Ten minutes from airport, mall and many restaurant

Posted Feb 12, 2017
Comfortable spacious room, friendly staff, near shopping and restaurants ten minutes from airport shuttle service
Comment from Hotel Management
Feb 13, 2017 by Cheryl , Hotel Management
Thanks a bunch for the 5 star review. Our location is so great, glad you enjoyed your experience with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from eugene

It was over all good

Posted Feb 11, 2017
It was clean, easy to get too and nice staff and good food
Comment from Hotel Management
Feb 13, 2017 by Cheryl , Hotel Management
Thanks Bobby. I appreciate you taking time to write a review. Come back again soon, spring is around the corner.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
check in person needed better training. She told us a personal story which was unnecessary info
Comment from Hotel Management
Feb 6, 2017 by Bailey Johnson, Front Office Manager, Hotel Management
Thank you so much for your feedback, I will follow up with the agent to ensure the check in process is streamlined and more efficient for our guests. I really appreciate you bringing this to my attention
3 out of 5
Recommended
for Everyone
by A verified traveler from north bend

Hotel is convenient, expensive for what you get.

Posted Feb 3, 2017
Pros: Service, location
Cons: Amenities
Location: Mall, downtown Eugene
Furniture was uncomfortable, slider hard to open, shabby
Comment from Hotel Management
Feb 6, 2017 by Bailey Johnson, Front Office Manager, Hotel Management
Thank you so much for your feedback! We are in the process of planning a $25 million dollar renovation that will take place later this year. I invite you to give us another chance the next time you are in the Eugene area!
3 out of 5
by A verified traveler

Posted Jan 24, 2017
Heard people walking upstairs. Couldn't sleep until they slept.
Comment from Hotel Management
Feb 15, 2017 by Cheryl , Hotel Management
Please accept sincere my apology for the noisy neighbors. Next time you make a reservation, we can place you on the top floor to avoid any potential future disruption in your sleep. Just let us know.
3 out of 5
by A verified traveler

Great location

Posted Jan 22, 2017
Pros: Large rooms, comfy bed
Cons: Updating, staff happy pills
Location: Great location next to a mall, Starbucks and lots of restaurants. Easy access to freeway.
I wasn't expecting huge things from this hotel but it was a pleasant stay. The room was large and really pretty clean for the age. The bed was comfy and it was quiet on my hallway. However, the staff who checked me in was so unhappy! Not a single smile, welcome, enjoy your stay-barely even eye contact. Not a great first impression! I thought it might be just this one employee, but the next morning was (not) greeted by an equally unpleasant desk person. Come on, is it that hard to muster up a good morning? The hotel is very dated but not gross. Maybe new doors and definitely a new elevator and things would appear much more up to date. 3 stars is right where this hotel fits.
3 out of 5
by A verified traveler from Portland

Needs updating.

Posted Jan 22, 2017
The room was okay, but the whole place needs new finishes. Could hear the neighbors through the communicating door like they were in our room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jan 17, 2017
Right near the mall and theatre, along a river with a gorgeous walk. Quick drive to U of O autzen stadium. Large rooms, comfort and beds and plenty of hot water. Huge lobby for fun gatherings
Comment from Hotel Management
Jan 19, 2017 by Cheryl , Hotel Management
So happy to read you had a great stay! Please come back to us!