Ratings based on 225 Verified Reviews

2.9 out of 5
42% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Texaas

My suppose to be visit,was Horrible!!

Posted May 8, 2018
Pros: Nothing it was HORRIBLE!!
Cons: They should close down and rebuild and remodel the inside.
Location: Horrible,Horrible
My family and I was due to stay at the Regency Inn & Suites on May 5,2018.And when we arrive to check in it all started to make our stay Horrible.Entering the hotel the lobby didn't look up to the standard of other Regency hotels.We got check in and enter our room and it was dirty.The bed look like they got the covers from the garbage.The room looked like it wasn't clean in days.So when we went back to the front desk to give our concerns and ask for another room.He didn't try to make it right he charge us different in the rate of the room.I felt he should have just switch it.Then the second room was suppose to be a suite.The furniture look like they got it off the sidewalk.It was dirty,torn and very dirty.The side of the counter and bed spread was dirty.The place was very dirty and the smell of the hotel was horrible.There were the horrible smell of drugs on the second floor.Try to speak to them about they didn't seem like they cared.So at this point we are very upset my daughter had to remove my grand children because of the drug smell.Then my niece got stuck in the elevator.And the desk clerk act like he had no idea what to do.I have many pictures.Finally we checked out.I would hate for this this horrible Regency to reflect others.I have never had this experience.I would tell my dog keeper to rake dogs there,
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio texas

Not bad for price.

Posted Apr 30, 2018
Room was clean and staff friendly wish the breakfast was more than cereal and donuts. But will be back.and 15 from At&t
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2018
The beds were so comfortable and clean and the tv was huge and fully loaded with cable. Quiet hotel and early house keeping. Dennys Starbucks and 7-11 within walking distance! Loved it we will be back.
3 out of 5
by A verified traveler

Posted Apr 29, 2018
Questionable stains on floor. Bad cable. Bad breakfast. Bad service. Noisy guests. Cheap hotel, still dont get what you pay for.
1 out of 5
by A verified traveler

Posted Apr 5, 2018
Lamest breakfast ivev ever seen. Turned on room heater and it smelled like burnt wires
1 out of 5
by A verified traveler

Disgusted

Posted Mar 22, 2018
Room & bath unclean like they didnt bother cleaning after previous guest was not offered a new room & couldnt change resevation...eww but staff pleasant c y
1 out of 5
by A verified traveler

Posted Feb 21, 2018
The room is old and looks unkept. I am not satisfied with the condition of the property!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 17, 2018 on Hotels
4 out of 5
by A verified traveler

Posted Feb 7, 2018 on Hotels
N/A
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2018 on Hotels