Front of property - evening/night

Reviews of Carter House Inns

3.5 out of 5
Carter House Inns
301 L St, Eureka, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 491 out of 734 reviews" "
Rating 8 - Good. 152 out of 734 reviews" "
Rating 6 - Okay. 60 out of 734 reviews" "
Rating 4 - Poor. 22 out of 734 reviews" "
Rating 2 - Terrible. 9 out of 734 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, walking trails on Humboldt Bay. Friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Teri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely place to stay however next visit I will ask for one of the upper rooms as the people over our room were noisy. Other than that everything was great.
Stayed 1 night in Apr 2024
Response from Troy-GM on Apr 13, 2024
Thanks for you review- love to have you back

8/10 Good

Stephanie S.

Liked: Cleanliness, staff & service, property conditions & facilities
Douglas at the front desk is wonderful!
Stayed 1 night in Mar 2024
Response from Troy- GM on Apr 11, 2024
Thanks for sharing your review-- we hope you can visit us again

10/10 Excellent

RS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carter House was fantastic. The inn was charming, the staff terrific, and the food was top notch. Every single staff member went out of their way to make our stay perfect. I will stay at Carter House whenever I am in Eureka.
Stayed 1 night in Mar 2024
Response from Troy -- GM on Apr 11, 2024
Thanks for sharing this review - It is a perfect snapshot of what I want every guest to experience.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Troy-GM on Apr 7, 2024
Thanks for sharing your review with us! We hope to see you in the future

10/10 Excellent

Elana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a beautiful renovated Victorian building. The restaurant is wonderful and the included breakfast is one of the best I have had in the US. The area around the hotel is rather boring - but then again, downtown Eureka is not London or Paris. But within a short car rise there are interesting nature areas and places to hike or take a walk.
Stayed 1 night in Mar 2024
Response from Troy - GM on Mar 31, 2024
Thanks for your review- next time let us get with you on a Friday night when we close the streets and have bands in old town during the summer Or Saturday mornings in arcata where the farmers market gets rocking

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. I like that it has plug in for electric vehicles. The breakfast is always delicious. Cookies (homemade) are a delight. The complimentary wine for happy hour is great. Staff is the best.
Stayed 1 night in Feb 2024
Response from Troy- GM on Mar 4, 2024
Thanks for staying with us!

10/10 Excellent

Bernardo

Stayed 1 night in Feb 2024
Response from Troy- GM on Mar 20, 2024
thanks so much for your review

10/10 Excellent

Leo

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Troy - GM on Jan 20, 2024
Thanks for the review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location excellent and great breakfast!
Great location, tasty breakfast, kind staff. Would happily return!
Stayed 3 nights in Jan 2024
Response from Troy-GM on Jan 20, 2024
We really appreciate your kind words

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Troy-GM on Jan 20, 2024
Thanks the review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could stay longer
Friendly, helpful staff and lovely hotel.
Stayed 1 night in Nov 2023
Response from Troy-GM on Dec 4, 2023
Thanks for your review!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just a beautiful, restful, old-fashioned and comfortable hotel, with tasteful touches and kind and helpful staff. I love everything about it. Check-in was great - front desk hosts are so welcoming, and offered suggestions for dinner - a list of restaurants close by that were open on our evening there. There is a complimentary wine tasting in the early evening. Guests can sit in the toasty living room and enjoy a drink with a warm fire burning. The bartender is just very special and was so fun to talk with. The morning breakfast is a REAL homemade meal. It is delicious and offered 3 specials of the day. There is coffee, along with a dozen fancy tea options, fresh fruit, vogurt, homemade pastries, various breads and juice. We had a wonderful breakfast omelet on an English muffin with cheese, asparagus and bacon. This came with the room! Our only cost was a tip for the server and chefs. ALSO - We have a hybrid/electric vehicle. There are two EV charging stations for guests. Very convenient. No extra charge to us for this service. 48 extra EV miles for our trip home. Beds are comfy, bathrooms include robes and luxurious towels. Located in charming Old Town Eureka, it's an easy walk to the heart of shopping, restaurants, the lovely water views and boats. This is our favorite place to stay in Eureka. While it may initially seem like a splurge, when you realize all the special treats given to guests, it's a fantastic deal.
Stayed 1 night in Nov 2023
Response from Troy-GM on Nov 28, 2023
Thanks so much for the review!

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night during a drive along the coast. The Inn is very charming. The check in was great, and the Inn provides a very nice table-service breakfast. Our room was comfortable with quality bedding and bath accessories. All-in-all we felt lucky to have chosen to stay there.
Stayed 1 night in Nov 2023
Response from Troy-GM on Nov 15, 2023
David -- Thanks for the kind words. We have a great kitchen staff and our food is top notch. -- glad to have you here and hope you return.

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Douglas at the front desk was a class act! Raj at the bar made perfect martinis and was also very welcoming and personable!
Stayed 1 night in Oct 2023
Response from Troy - GM on Oct 17, 2023
Team Carter thanks you!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Lovely stay in a beautiful, older, and we'll maintained hotel. The breakfast was superb! The room was spacious and comfortable, and well appointed. The room was not spotlessly cleaned, but it was fine enough for us. We appreciated having an e-vehicle charging station available on site! One disappointment was that the wifi didn't reach out room. Otherwise it was a wonderful stay. We will certainly be returning!
Stayed 2 nights in Oct 2023
Response from Troy - GM on Oct 16, 2023
Thanks for your comments

6/10 Okay

Michael, Belmont

Traveled with partner
Liked: Staff & service
Except for a mistake by housekeeping, the staff was excellent. Breakfast was good. The location was not as close to old town as we’d hoped, but it was a short drive and there is plenty of parking. Shower was not cleaned. Armoire was too short to hang dresses/coats. No hooks either.
Stayed 2 nights in Oct 2023
Response from troy -- GM on Oct 16, 2023
Michael,Thank you for your commenting -- we will try to review with staff and improve.

10/10 Excellent

jim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast. Wine at happy hour. Elegantbuilding
Stayed 3 nights in Oct 2023
Response from Sarah on Oct 10, 2023
Hello Jim,Thank you so much for your lovely review! We are so pleased you enjoyed your complimentary breakfast and wine pour and our Victorian buildings! We do hope you will have a chance to stay with us again in the future. Safe travels to you and have a wonderful day!Sincerely,Sarah, Guest ServicesCarter House Inns

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, good location for entertainment. Friendly service, great food in the restaurant!
Stayed 1 night in Oct 2023
Response from Troy -GM on Oct 7, 2023
Thanks Henry -- We real appreciate you staying with us

10/10 Excellent

Steven

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carter House is an exceptional property!
Stayed 1 night in Sep 2023
Response from Troy - GM on Oct 2, 2023
Thanks so much for sharing.

8/10 Good

Denise, Redwood City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees, friendly bar clean room
Stayed 5 nights in Sep 2023
Response from Sarah on Sep 27, 2023
Hello Denise,Thank you so much for your review! We are so pleased you enjoyed your stay and hope you will come back again!Sincerely,Sarah, Guest ServicesCarter House Inns

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Sarah, Guest Services on Oct 13, 2023
Thank you, John, for your excellent review! We are so pleased you enjoyed your stay and hope to see you again! Sincerely, Sarah, Guest Services Carter House Inns

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Bed & Breakfast in Eureka. We have stayed here many times and always love it. The attached restaurant is the best in town. The rooms are beautiful and very relaxing. The linens, towels and toiletries are top notch and the beds are comfortable. We have stayed in a pet friendly room in the past and it was great for our pup as well. The bar is cozy and fun and it has a terrific Happy Hour too!
Stayed 1 night in Sep 2023
Response from Sarah, Guest Services on Oct 28, 2023
Hello Katherine,What a lovely review! Thank you so much for your wonderful compliments. Our staff look forward to bringing the very best in hospitality service to each and every guest and it's heartwarming to receive such recognition! We are happy to continue giving our best and to reaching new goals as well! We'll see you again!

6/10 Okay

Jennifer

Stayed 1 night in Sep 2023
Response from Sarah on Oct 10, 2023
Hello Jennifer, we see that you stayed with us in one of our queen rooms and dined with us for your complimentary breakfast. We would very much love to have some feedback from you as to what things we can improve upon that resulted in your three out of five star review. We always strive to provide the very best experiences for our guests. Thank you for your assistance in this matter.Sincerely,Sarah, Guest ServicesCarter House Inns

8/10 Good

Issam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Troy - GM on Sep 16, 2023
Issam,I really had a great conversation with you, and we appreciate that you stayed with us. Thanks

10/10 Excellent

milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on Sep 13, 2023
Hello Milton, thank you so much for your kind review! We are so pleased you enjoyed your stay with us and hope to see you again someday!Sincerely,Sarah, Guest ServicesCarter House Inns

10/10 Excellent

SUSAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sarah on Sep 12, 2023
Hello Susan, Thank you so much for your kind review. We are so pleased you enjoyed your stay and hope to see you again!Sincerely,Sarah, Guest ServicesCarter House Inns

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Sarah on Sep 29, 2023
Thank you, Paul, for such an excellent rating! We are so pleased you enjoyed your stay with us and hope you will visit us again!Sincerely,Sarah, Guest ServicesCarter House Inns

8/10 Good

Jeanne, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and it is fantastically maintained and run. We were impressed and well taken care of by everyone on staff. They recommended a dinner restaurant that we loved. The complementary breakfast was delicious as well. The only downside is that Eureka is looking very run down. I recommend the property.
Stayed 2 nights in Sep 2023
Response from Sarah on Sep 6, 2023
Thank you so much Jeanne for your feedback! We are so pleased you enjoyed your stay and had such lovely experiences at our property. Our staff work hard to provide exceptional hospitality services.While I know that Eureka City Council and misc. Humboldt County volunteer societies have certainly worked very hard to improve things in our area (investing in tourism, outdoor recreational areas, local art, regular festivals, restoration of historic buildings and such) it is also fair to say we still have a way to go in improving overall socioeconomic conditions. I hope you will continue visiting us in the future! Thank you again--your input is invaluable to us!Sincerely,Sarah, Guest ServicesCarter House Inns

10/10 Excellent

Harvey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place and convenient to downtown Eureka. We had dinner in the restaurant and it was amazing
Stayed 1 night in Sep 2023
Response from Troy-GM on Sep 4, 2023
Thanks for sharing!

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carter House Inn / Plugs and all😁
Our room was very nice, spacious and very comfortable. Breakfast was unique. They had a great bar and the bartender "Ian" was the highlight of the whole stay. Was a delight to talk to very informative and made the best drinks! The only downside of our stay was on our last night there the people across the street kept us up till 3am with fireworks in front of our windows, howling and all kinds of other noise. Even taking a car and peeling out also in front of our windows! The ear plugs in the bedside tables should have gave it away I guess. However staying at an upscale B&B you would think it would be a little more quiet. So be ready to use the ear plugs they give you!!!
Stayed 2 nights in Aug 2023
Response from Sarah on Sep 12, 2023
Hello Karla,We are so pleased you enjoyed the space, breakfast and our fabulous staff! I am so sorry you had to be one among those guests who witnessed such unusual and loud antics as what went on that particular night. We heard all about it from many of our guests the following morning (unfortunate timing, as our Manager would have been sure to call the police had he been notified while it was happening). I can assure you, what happened that night is NOT normal for us. You are correct in that, as there are many things outside our control (neighboring guests, vehicles, the homeless, the garbage pick-up or simply bedmates who snore) we do try to make sure to cover all our bases and provide earplugs in all our rooms. It is the same principle as why we provide fans in case the weather becomes unseasonable warm, or how we provide our Manager's cell number should anything unforeseeable disturb our guests. We want to try and preemptively do everything we can to make sure you are able to have a good sleep. Again, I cannot stress how very sorry we are that this happened during your stay. I do hope that the rest of your stay proved enjoyable enough that you will still consider us in the future.Sincerely,Sarah, Guest ServicesCarter House Inns

4/10 Poor

Paul

Traveled with partner
Disliked: Amenities, property conditions & facilities
Noisiest hotel I ever stayed in. I lost two full nights of sleep due to the constant noise in this hotel. They really need to clean up their act. When I complained to front desk I was met with skepticism!!! Really?? Room had no mini-fridge, no microwave and no safe for valuables. Cannot recommend this place to anyone !
Stayed 3 nights in Aug 2023
Response from Troy- GM on Sep 1, 2023
Paul,We did hear that from several guest about fireworks going off overnight and a joy rider making noise. We try very hard to make every effort to give everyone a great experience. We are truly sorry we didn't meet your expectations. Our team would have been very happy to help with any of your requests. Sorry we didn't meet your expectations.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sarah on Aug 31, 2023
Hello Sarah,Thank you so much for your review! Glad you enjoyed your stay!Sincerely,Sarah, Guest ServicesCarter House Inns

10/10 Excellent

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Troy -GM on Aug 29, 2023
Krystyna,Thanks for reviewing us. Hope you enjoyed the great breakfast.

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic check in and a great restaurant within the hotel. Will be staying there again.
Stayed 1 night in Aug 2023
Response from Sarah on Sep 7, 2023
Hello Lee,Thank you so much for your kind review! We are so pleased you enjoyed the hotel and restaurant. We look forward to seeing you again!Sincerely,Sarah, Guest ServicesCarter House Inns

6/10 Okay

Yulan

Liked: Cleanliness, staff & service
Room is noisy
Stayed 2 nights in Aug 2023
Response from Troy - GM on Aug 29, 2023
we are terribly sorry that the guest's TV next to your room was turned up so loud. I tried very hard to make adjustments and i hope the VIP Cottage gave you some sleep. We are very sorry.

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Troy- GM on Aug 29, 2023
Thanks for reviewing -

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Troy - GM on Aug 29, 2023
Mike,Thanks so much for reviewing us - please share your experience with everyone.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, stay here if you are in Eureka
The bed was comfortable. The service was very personable. It's more interesting than just staying at a modern hotel. And, while it's not modern, you can still they keep things up. I've stayed in classic hotels before where it was cool, but certainly could use some tiles replaced or a counter redone. No such concerns here, what-so-ever. We were quite pleased and would return. Oh... and their breakfast, which was included was WAY, WAY better quality and taste wise than other "included" so-called breakfasts.
Stayed 2 nights in Aug 2023
Response from Troy -GM on Aug 22, 2023
Thanks for the review - we are looking at doing some updates on things in 2024 during the slower season. And we do have the best breakfast in Eureka!

10/10 Excellent

Jacqueline

Stayed 1 night in Aug 2023
Response from Sarah on Sep 9, 2023
Hello Jacqueline, thank you for your review! We hope to see you again!Sincerely,Sarah, Guest ServicesCarter House Inns

10/10 Excellent

Chrissy, Seattle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt so welcomed right away! The staff are wonderful and the lobby is bright and cozy. We received a complimentary glass of wine at check in and our room is very spacious and comfortable.
Stayed 1 night in Aug 2023
Response from Sarah on Aug 19, 2023
Hello Chrissy!Thank you so much for your lovely review! We were so pleased to have you stay with us. I'm so glad you enjoyed your room (it was one of my favorites!) We hope you will come and visit us again sometime!Sincerely, Sarah, Guest ServicesCarter House Inns

10/10 Excellent

willow

Stayed 1 night in Aug 2023
Response from Troy-GM on Sep 4, 2023
Willow,Thanks for sharing

10/10 Excellent

Jonah, Cambridge

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Troy-GM on Aug 12, 2023
Thanks for the review

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Breakfast was nice and the staff was friendly.
Stayed 1 night in Aug 2023
Response from Troy - GM on Aug 7, 2023
Thanks for sharing - we are very proud of our staff!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This staff should teach the rest of the hospitality industry how to conduct business. I was in the customer service business for thirty years, and am hyper-critical. These folks nailed it!
Stayed 1 night in Jul 2023
Response from Troy-GM on Aug 4, 2023
This is the type of review that we should publish!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for stay in Eureka
Enjoyed a free glass of wine upon arrival. The bed was very comfortable and towels and linens of good quality. The made to order breakfast was truly a treat
Stayed 1 night in Jul 2023
Response from Troy - GM on Aug 3, 2023
We do crack eggs here!

10/10 Excellent

mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and there were several luxuries including robes and comfy soft towels. Breakfast in the morning was delicious.
Response from Troy-GM on Aug 3, 2023
Thanks for sharing you don't miss anything

10/10 Excellent

Michael

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is incredible, the staff are amazing and the food is excellent. The surrounding area can be a bit of a culture shock if not from the area, lots of homelessness, but that being said, felt safe the entire time.
Stayed 2 nights in Jul 2023
Response from Troy - GM on Aug 3, 2023
We do have a great staff!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience.
Stayed 2 nights in Jul 2023
Response from Troy- GM on Sep 1, 2023
Thanks for sharing

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Restaurant, Great Service
We were in the Inn with the restaurant. Our room was a corner room (#201) and had two walls full of windows allowing for a good cross breeze (important as no air conditioning in the hotel). Troy the GM was very friendly and engaging. We ate dinner ate the 301 Restaurant in the hotel. Our meal was superb and the wine list is what you would expect from a Wine Spectator Grand Award winner. Our waitress Sabrina was very friendly and provided excellent service. This has been one of our more enjoyable hotel stays. I would highly recommend this hotel and restaurant!
Stayed 1 night in Jul 2023
Response from Troy- GM on Aug 3, 2023
We are all about food and service -- thanks for tapping into our wine list!