fright fest weekend.
Posted Oct 11, 2016 on Hotels
Have stayed here before, but this time I was on the outside of the main hotel, nice wooded area, room could have been better cleaned, looked like a cigarette was thrown in the toilet and was floating...(could have been worse). Could have vacuumed a little better, me and my daughter were wearing black pants, picked up a lot of cat hair in the room, either room could have been vacuumed better or change the filter more often, the heat did not work, we didn't check when we got in got cool at night , turned it on like 2 am only to find it not working, called about 8am to the desk, someone was looking at in 10 minutes, the unit needed to be replace the maintenance man was quiet and polite switched out the unit within 20 minutes, (kudos for such prompt service). also we were called prior to our stay about the kitchen being remodeled, not a huge deal, appreciated the call to make us aware. Over all would stay again, very convenient to Great America, walking distance or take the shuttle
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
It is always disheartening to learn when we did not provide a great experience. We apologize for the shortfall in the cleanliness of your room and will be sure to share the feedback with our housekeeping and maintenance department.
Great to hear you will be staying with us again.