Ratings based on 516 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Great location for downtown shopping.

Posted Nov 28, 2016
Pros: Location, hotel bar and restaurant open Thanksgiving night, historic building is a lot of fun! Shuttle to car quick and easy.
Cons: Remodeled bathroom TOO cold (all tile, floor to ceiling) and shower door leaked badly onto floor, so sink area had to be sopped up with towels.
Location: Perfect for access to all things Eureka Springs.
Nice Thanksgiving get away. Right in the heart of downtown Eureka, great old building with modern amenities.
1 out of 5
by A verified traveler from US

Overpriced with poor conditions.

Posted Nov 27, 2016
We have stayed at the Basin before (2nd floor) and it was a great experience. Lovely, unique room next to the spa. So disappointed this time! We stayed on the fifth floor. The room had a box Tv, bathroom sink was in the bedroom, and the tub/toilet room was gross (mold/cracked tile). The room was also right below the bar serving area and it was so loud. We have stayed at nicer hotels in Manhatten for less money than this. I don't understand why the condition of the room was that way, if they are charging $240 a night stay. I understand it's an older hotel and I appreciate the location (right in the middle of downtown) but this room was surprisingly bad. Really affected our stay. Bum deal. Next time we visit Eureka we will be staying somewhere else.
3 out of 5
by A verified traveler from Oklahoma

Nice hotel

Posted Nov 14, 2016
Location: Location was great being right there, you could walk either way for shopping and for dinner.
Room was very small for it being a King suite, Bed was very comfortable and room was clean. Breakfast was great, helped make up for the price of the room. Parking just to check in was hard to find a place, even being 8:30 at night. Overall it was a nice place to stay, just a little pricey, I guess that's the price you pay to be in the middle of everything. which that was nice.
Comment from Hotel Management
Nov 17, 2016 by Manager, Hotel Management
We're sorry you experienced disappointments during your stay. We will try and do better next time. FYI- Our room rates are less expensive Sunday-Thursday.
4 out of 5
by A verified traveler from Missouri

Neat historic hotel in a great location.

Posted Oct 19, 2016
Pros: location
A neat old hotel within walking distance to most of what Eureka Springs has to offer. The room was clean and I was able to check in early by the pleasant staff at the front desk.
Comment from Hotel Management
Oct 21, 2016 by Manager, Hotel Management
Thank you for staying with us. Please visit us again in the future!
4 out of 5
by A verified traveler from Ward, United States of America

Water leak

Posted Oct 18, 2016
Location: Good
Nice place to go but had problem with bathroom ceiling leaking water from room above. Reported to staff on checkout knew nothing could be done earlier. We will go back next trip to Eureka
Comment from Hotel Management
Oct 21, 2016 by Manager, Hotel Management
Our apologies for the leak in your room. Thank you for being understanding and we hope to see you again in the future.
1 out of 5
by A verified traveler from St Louis

squeaking floors...all night long

Posted Oct 14, 2016
Pros: It is in the heart of the old downtown area. In the future, I'll stay elsewhere and take the trolley into town.
Cons: It was very rundown and overpriced.
Location: It's in the heart of the old town. Shopping at little stores is readily available and there are lots of art galleries.
This was advertised as a renovated historic hotel but it was very shoddy workmanship. The first night of our stay, we were in a room under a ballroom where they were setting up for a wedding the following day. We heard the floor squeak above us until they stopped at midnight. We asked to be moved the following day. so we didn't have to listen to the wedding that night. We were moved down one floor and to the other side of the building. It didn't help as the people above our room walked around until 4AM and the squeaking of the floors kept us awake. The workmanship on the renovation was very poor quality. There is no counter space in the bathrooms. The faucet in one bathroom was pulled away from the wall. The caulking was missing around the tub. Paint was dripped all over when the place was painted. It was a sad old hotel. Parking is available but it's 2 blocks away and downhill. They don't have a bell captain or place to store your luggage while you park.
Comment from Hotel Management
Oct 21, 2016 by Manager, Hotel Management
I'm sorry for your disappointing stay. I did my best to accommodate all your requests while you were here including discounting your hotel stay due to the noise issues. FYI- We do have bellman and we do have a luggage storage area. Our bellman do tend to get busy on the weekends so sometimes you need to request assistance if needed. Have a good day.
3 out of 5
by A verified traveler from dallas

Quaint hotel

Posted Oct 12, 2016
Pros: Balcony Bar was good...
Cons: Bathroom in room
Location: Excellent location and lots to do
Room was very disappointing-bathroom grout was dirty and the bathroom had an odor. The main room really needs some new decorating. It is an old hotel which I appreciate, but it could be so much more inviting with some minor renovations. Nice linens and comfortable bed however!
Comment from Hotel Management
Nov 13, 2016 by Rooms Division Manager, Hotel Management
We're sorry you were disappointed with your room. Please let the front desk know next time about your issues so we can address them. Have a good day!
4 out of 5
by A verified traveler from Tulsa

Great historic hotel

Posted Oct 4, 2016
Historic hotel in the heart of historic downtown Eureka Springs. Easily walk to a multitude of craft and clothing shops. Many excellent restaurants within a 10 minute walk. Great balcony bar/grill to enjoy the scenery and people watch. Hotel provides an excellent complimentary breakfast on weekend. Hotel is next to park that has entertainment on the weekends.
Comment from Hotel Management
Nov 11, 2016 by RDM, Hotel Management
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.
4 out of 5
by A verified traveler from o

Relaxing stay, first time at the Basin.

Posted Oct 4, 2016
This hotel is location, location, location. The balcony restaurant is a pretty good dining option but there are plenty of other dining options around town that are very good. The elevator is very slow but what can they really do about it when the hotel was built in 1905. My only complaint and it was a small one, was that the pillows on the beds were very flat and uncomfortable. But overall we had a great time we would return to the was that the pillows on the beds were very flat and uncomfortable. But overall we had a great time we would return again, just might bring my own pillow next time .
Comment from Hotel Management
Nov 11, 2016 by RDM, Hotel Management
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.
2 out of 5
by A verified traveler

Posted Oct 3, 2016
Toilet not working with dirty tissue in bowl. Staff made aware of broken toliet and acted put out and bothered. Staff quite unfriendly.
Comment from Hotel Management
Nov 11, 2016 by RDM, Hotel Management
I'll address this incident with my staff immediately. Sorry for your inconvenience.