Staff RUINED OUR SPECIAL OCCASION!!
Posted Nov 20, 2016
This was to be a special highlight of our vacation, after traveling for a month we were looking forward to staying at the Cresent Hotel. We have NEVER been treated so TERRIBLE ever at any hotel or resort in our life! We had booked a 2 night stay in advance, when we called just to check the day before, we were told it wasn't until 2 days later, when we arrived we were told that was a mistake ( which was told to us by a staff personnel ). Frustrating story/ shorter version.
We lost a day which we had already paid for, and it was a premium room & balcony
The time we were there, every staff per. made us feel unwanted and rude! I'll also add the room wasn't very clean either furniture, corners, floors, curtains,fan all had months of dirt and dust on them. It was extremely DISAPPOINTING!! We had traveled thru 15 states before arriving here,only to be disappointed. Friendly staff with Good PR, can cover a lot of situations, which they didn't have!! Guest stay here for the atmosphere and history of this hotel, and pay strong prices for that, only to have small town arrogant rude staff is Unexceptable!!
Needless to say, our highlight stay left us greatly DISAPPOINTED. I recommend going to another spot for your stay. We sure will next time!!