Blood-soaked Mattress Nightmare
Posted Sep 6, 2016
My expectations were low given that there were no other vacancies in town and that this motel was priced so inexpensively - but a blood (or vomit or feces) soaked and stained mattress is unacceptable under any circumstances. While the staff person on duty was nice, apologetic, and readily agreed this was not acceptable, there was no other room to offer us and he did not have the authority to offer or authorize an immediate refund. He assured me that leaving a mattress in this state in a room was "obviously a mistake" (presumably made by the cleaning staff,) he went on to say how difficult it is to find and clean everything when you're dealing with "brown stains on the walls and brown stains on the chairs and brown stains on the mattresses..." I stopped him there and let him know I didn't need to hear any more. To be fair, we did get a full refund (eventually, after 2 days and 2 phone calls to Expedia,) although the manager asked that, in exchange, we agree not to post any negative comments or reviews. I did not agree to those terms and feel very compelled to share this review and photos, and I rely so heavily myself on reviews left by others.
Comment from Hotel Management
Oct 22, 2016 by David P, Hotel Management
I don't know what to say? It wasn't like that when we clean the room.